Product AeroGuest
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AeroGuest

By AeroGuest
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Make Time for What Matters

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Nikolai Kronborg
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Ralph Melis

Hotel and travel distribution technology

About Ralph Melis

Overview

Launch year

2017

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Compatible integrations

30

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Description

At AeroGuest we make time for what matters. We automate and simplify hotel operations and provide a seamless guest experience. We offer a digital platform that facilitates an exceptional guest journey from start to end.


Guests want to be in control of their hotel experience before, during, and after their stay. By digitalizing the complete guest experience, hotels can automate all operations and take the service level to new heights.

Details

Infrastructure detailsMulti-Property
Support languagesEN
CategoryGuest and traveler tech
SubcategoryGuest stay and journey management platforms
Integrations
Property Management Integrations: https://aeroguest.com/integrations/
IndustryHospitality

Screenshots, videos and other resources

Product features

Contactless Solutions General

Alerts and Notifications
Content Management System (CMS)
Customise With Brand Identity (Font, Logo, Colors and Images)
Developer SDK
Integrated Payment Gateway
Interactive Content
Mobile Access On Any Device
Mobile Optimized/Responsive
Multi-Currency Support
Multi-Lingual
Multi-Property Management
No Download Required
Pre-arrival Upselling And Upgrades
Web Based (Appless)
Guest Communication
Analytics Dashboard
Mobile App
Overview of reviews

General GSO

Chat With Front Desk
Check-In Upselling
Easy Room Selection
Guest App Or Web Portal Module
Guest Feedback Module (Comment Cards/Reviews)
Guest Messages and Notifications
Guest Requests
In-Room Dining Ordering
Keyless Entry
Mobile Optimized/Responsive
Multi-Lingual (Guest Facing)
Remote Check-in
Remote Check-in (Dubai Economy and Tourism Department certified)
Digital hotel compendium
Order tracking
Group payments via payment link auto sync to each booking
Partial refunds for group payments
Apple wallet integrated
Google wallet integrated

Chatbot functionality

Request for service and amenities

Security And Compliance Contactless Solutions

PCI Compliance Audit

Guest facing experience optimization

Pre-Arrival Emails
Multi-Currency Support

Branding And Customization GSO

Customizable Branded Interface
Content Creation
Content Library

Management and Optimization GSO

PMS Integration
Centralized payment link overview

Check-in and Check-out

Check-In Upselling
Check-Out Time Integration with PMS
Collect Deposits
Document And Passport Scanning
Door Lock Integration
Easy Room Selection
Flexible Hardware Options (iPad, PC, Tablet)
Group Reservations Management
Guest Management Dashboard
Guests Can Create Multiple Key Cards
ID Verification
Keyless Entry
Pre-Registration Information Collection
Registration Card E-signature
Remote Checkin
Self Service Check-In
Self Service Check-Out
Supports OTA Reservations
Terms And Conditions Signing

Food and Beverage ordering

Contactless Ordering
Customizable Branded Interface
Dietary Information With Filters For Preferences And Allergens
Digital Menus
Menu Management
Multi-Menu Ordering
Price Explanation
Price Management System

Support Level

Office Hours Online Support
24/7 Online Support
Chat
E-Training / Online Training
Dedicated Account manager and Implementation Manager
Dedicated customer success manager
Dedicated onboarding specialist
Webinars and courses

Integrations

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OPERA 5 Property Management

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Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Amadeus iHotelier Reservation & Booking Engine

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Vendor: AmadeusCategory: Commercial and distributionSubcategory: Central Reservation System (CRS)
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Loopon Post-Stay

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Vendor: LooponCategory: Business intelligenceSubcategory: Reputation Management
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RateTiger Channel Manager

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Vendor: RateTigerCategory: Commercial and distributionSubcategory: Channel Manager
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D-EDGE - Channel Manager

verifiedVendor verified
Vendor: D-EDGECategory: Commercial and distributionSubcategory: Central Reservation System (CRS)
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The SiteMinder platform

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Vendor: SiteMinderCategory: Commercial and distributionSubcategory: Channel Manager
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Online payments

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Vendor: AdyenCategory: Finance and paymentsSubcategory: Ecommerce payment platforms
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Cross-channel hotel payments

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Vendor: AdyenCategory: Finance and paymentsSubcategory: Offline and physical payments
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Salto Access control

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Vendor: SaltoCategory: Information communication technologySubcategory: Access Control And Door Lock Tech
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Stayntouch Hotel PMS

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Vendor: StayntouchCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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HotelTime PMS

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Vendor: HotelTime SolutionsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Infor HMS (Hospitality Management Solution)

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Vendor: Infor HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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OPERA Cloud Property Management

verifiedVendor verified
Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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D-EDGE - Channel Manager

verifiedVendor verified
Vendor: D-EDGECategory: Commercial and distributionSubcategory: Central Reservation System (CRS)
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D-EDGE - Channel Manager

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Vendor: D-EDGECategory: Commercial and distributionSubcategory: Central Reservation System (CRS)
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Infor HMS (Hospitality Management Solution)

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Vendor: Infor HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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HotelTime PMS

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Vendor: HotelTime SolutionsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Salto Access control

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Vendor: SaltoCategory: Information communication technologySubcategory: Access Control And Door Lock Tech
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Apaleo Open PMS

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Vendor: ApaleoCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Serene™ Locks

unverifiedUnverified
Vendor: OnityCategory: Information communication technologySubcategory: Access Control And Door Lock Tech
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Dormakaba Electronic Access & Data

unverifiedUnverified
Vendor: Dormakaba groupCategory: Information communication technologySubcategory: Access Control And Door Lock Tech
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HotSoft PMS

unverifiedUnverified
Vendor: Hoist GroupCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Visionline Access Management

unverifiedUnverified
Vendor: Assa AbloyCategory: Information communication technologySubcategory: Access Control And Door Lock Tech
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Trillium Locks

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Vendor: OnityCategory: Information communication technologySubcategory: Access Control And Door Lock Tech
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Trillium ADVANCE Locks

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Vendor: OnityCategory: Information communication technologySubcategory: Access Control And Door Lock Tech
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DirectKey™

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Vendor: OnityCategory: Information communication technologySubcategory: Access Control And Door Lock Tech
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Vostio Access Management

unverifiedUnverified
Vendor: Assa AbloyCategory: Information communication technologySubcategory: Access Control And Door Lock Tech
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Mobile Access and Keyless Solution

unverifiedUnverified
Vendor: Assa AbloyCategory: Information communication technologySubcategory: Access Control And Door Lock Tech
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Hotek Locks

unverifiedUnverified
Vendor: Hotek Hospitality GroupCategory: Information communication technologySubcategory: Access Control And Door Lock Tech
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Mews PMS

unverifiedUnverified
Vendor: MewsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Technical specifications

Specifications
Configurations
AeroGuest offers a comprehensive onboarding process, employee training, and ongoing support to ensure a smooth implementation and effective use of their solutions. 
Scalability
Fully scalable across countries

Fee structure

Price Per User
Pricing:

AeroGuest offers tiered pricing based on hotel size:

  • Small Hotels (less than 200 rooms): €300 per month plus €2.5 per initiated guest journey.
  • Medium Hotels (more than 200 rooms): €400 per month plus €2 per initiated guest journey.
  • Enterprise Solutions: Customized pricing tailored to specific needs. 

Buyers

FAQs

What specific products does AeroGuest offer?

AeroGuest provides a suite of products designed to enhance the guest experience and streamline hotel operations: AeroGuest Journey: Facilitates digital guest services from check-in to check-out. AeroGuest Flow: Offers a comprehensive platform for managing hotel operations. AeroGuest Payments: Ensures secure and efficient payment processing. AeroGuest Communication: Enhances guest engagement through automated and personalized messaging.

How does AeroGuest integrate with existing hotel systems?

AeroGuest's solutions are designed to seamlessly integrate with a hotel's current Property Management System (PMS) and other operational tools, ensuring a smooth transition and unified operations.

What support and training does AeroGuest provide during implementation?

AeroGuest offers a comprehensive onboarding process, employee training, and ongoing support to ensure a smooth implementation and effective use of their solutions.

How does AeroGuest enhance the guest experience?

By enabling features like online check-in, digital room keys, personalized communication, and secure payments, AeroGuest empowers guests to have a seamless and engaging experience throughout their stay.

Can AeroGuest's solutions be customized to reflect our hotel's brand?

Yes, AeroGuest allows hotels to tailor the platform's appearance and communication to align with their unique branding, ensuring a consistent and personalized guest experience.

What are the security measures in place for guest data and payments?

AeroGuest prioritizes security by implementing PCI compliance, 3DS secure payments, and advanced fraud protection to safeguard guest data and transactions.

How does AeroGuest handle guest communication?

AeroGuest's Communication tool enables hotels to automate and personalize messages across various channels, ensuring timely and relevant interactions with guests at every stage of their journey.

What kind of reporting and analytics does AeroGuest provide?

AeroGuest offers business intelligence, monthly performance reports, and customer statistics to help hotels monitor and optimize their operations and guest experiences.

Are there any case studies or testimonials from other hotels using AeroGuest?

Yes, AeroGuest's website features customer stories highlighting how various hotels have successfully integrated their solutions to enhance guest satisfaction and operational efficiency.