Integrations

Technical specifications

Overview

Launch year

2022

Compatible integrations

Description

chatlyn makes it easy to keep up with your customers’ needs. Our unified inbox feature consolidates all your communications so you can easily delegate issues to other departments or teams. You’ll have complete control over your communications, saving valuable time and making your employees more organized and efficient.

Channels that are included:

WhatsApp
Facebook
Instagram
Emails
Kakao Talk
Telegram
SMS

We integrate with many relevant PMS or CRMs.

MEWS
Oracle
Apaleo
Booking
Clock PMS
hotelchamp

Details

Infrastructure detailsStand-alone, Cloud

Support languagesEN

CategoryGuest and traveler tech

SubcategoryHotel Communication Omni Channel Platform

Integrations

Our platform integrates with a number of industries’ software, apps, and platforms, ensuring that you can make the most of your marketing and communication tools. With chatlyn, you can access the most relevant data in less time, becoming more productive and optimizing your customer communications.

IndustryHospitality,Travel

Screenshots, videos and other resources

View PDF

Product features

AI And Natural Language Processing (NLP)

A.I. Optimization

FAQ Responses (Canned Responses)

Measure Bot Performance and Train For More Efficiency

Real Time 2-Way Translations

Chatbot Analytics and Data Security

Analytics Dashboard

End-to-End Encryption

Chatbot Integration, Connectivity And APIs

API Connection to CRM to Enhance CRM Guest Profile

Booking.com / Expedia "Direct Connect"

Open API

PMS Integration (Add-Ons)

Multi-Property Management

Omnichannel Messaging

Alerts and Notifications

Chatbot Provides Contextual Support Via Relevant Details

Decide Which Channel Bot is Active On

Guest App Or Web Portal Module

Integration to WhatsApp

Mobile Optimized/Responsive

No Download Required

Omnichannel Communication (Email, Chat, SMS, Whatsapp)

Personalized, Customizable, Branded Email or SMS Communication

Integration to Facebook Messenger

Sentiment Analysis and Chatbot Marketing

Check-In Upselling

Customize Answers Depending on Keywords

Discount Codes (Promocodes)

Visual Flow Building and Chatbot Customization

Automated Replies

Bot Builder (Template Answers)

Bot Display Name

City guides and Recommendations

Content Management System (CMS)

Customizable Branded Interface

Deal/Offer Templates Library

Digital Concierge

Drag And Drop Template Editor

Housekeeping Requests

Multi-Property View

QR Codes

Room Service Ordering

Set Priority Of Bot and Human Agent

Unlimited Users

General Omni Channel Communication

A.I. Optimization

Communication Capturing

Guest Request Tracking

PMS Integration

Real Time Management Dashboard

Support Level

Local / Regional Support in Middle East and Africa

24/7 Online Support

Chat

Dedicated customer success manager

Dedicated onboarding specialist

Webinars and courses

Integrations

Filter:

Clear filter

Oracle Hospitality Integration Platform ( OHIP )

Vendor verified

Vendor: Oracle HospitalityCategory: Commercial and distributionSubcategory: Connectivity / Integration Platforms

Apaleo Open PMS

Partially verified

Vendor: ApaleoCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Clock PMS+

Partially verified

Vendor: Clock PMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Advanced Web Bookings

Unverified

Vendor: Clock PMSCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Cloudbeds PMS

Unverified

Vendor: CloudbedsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Technical specifications

Specifications

Configurations

https://www.chatlyn.com/help/

Scalability

Fee structure

Tiered Subscriptions

Pricing:

Starting from 79€ per month

Buyers

FAQs

What is the main benefit of the Omnichannel Inbox feature?

The Omnichannel Inbox feature allows you to manage all customer interactions in one place. This streamlines your customer engagement process, potentially increasing revenue.

How does the Omnichannel Inbox simplify customer communication?

The Omnichannel Inbox consolidates all your communications into one unified inbox, making it easier to keep up with customer needs. It also allows for easy delegation of issues to other departments or teams and provides complete control over communications. This can save valuable time and make your employees more organized and efficient1.

Can the Omnichannel Inbox automate repetitive customer inquiries?

Yes, chatlyn's message automation feature can handle repetitive customer inquiries. This makes FAQs easily accessible and reduces the time your team spends on general inquiries. This not only improves the customer experience but also allows your agents to focus more on providing exceptional customer service.

How does the Omnichannel Inbox help in customer engagement?

The Omnichannel Inbox allows for greater customer engagement by providing an overall view of all communications with each customer. This gives more control over the customer journey, reduces response time, saves effort, and creates higher levels of customer engagement.

Can the Omnichannel Inbox integrate with my existing software, apps, and platforms?

Yes, the Omnichannel Inbox seamlessly integrates with your existing software, apps, and platforms. This ensures that you can make the most of your marketing and communication tools. With Chatlyn, you can access the most relevant data in less time, becoming more productive and optimizing your customer communications.

How does the Omnichannel Inbox help in improving the productivity of my team?

By consolidating all customer interactions in one place and automating repetitive inquiries, the Omnichannel Inbox reduces the time your team spends on general inquiries. This allows your team to focus more on providing exceptional customer service and makes your employees more organized and efficient.

Do you offer any free trial?

Yes, we do. We offer 1 month for free.

chatlyn Omnichannel

Say goodbye to the hassle of juggling multiple platforms and inboxes

AI And Natural Language Processing (NLP)

Chatbot Analytics and Data Security

Chatbot Integration, Connectivity And APIs

Omnichannel Messaging

Sentiment Analysis and Chatbot Marketing

Visual Flow Building and Chatbot Customization

General Omni Channel Communication

Support Level

Tiered Subscriptions