Product Zence CRM
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Zence CRM

By Zence CRM
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Unify your brand’s CRM ecosystem and create seamless customer journeys with Zence

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Li Hawkins

Project management & innovation

About Li Hawkins

Overview

Launch year

2017

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Compatible integrations

0

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Description

Zence is a leading AI-powered Vertical SaaS solution designed to transform F&B, Hotels, customer experiences. The Zence CRM Stack integrates Lead Management, Loyalty Programs, Campaign Management, Marketing Automation, Ticket Management & Chatbot, Feedback Management, Customer Data Platform + Insights. 


Large enterprise brands, including Bata, BESTSELLER, The Belgian Waffle, The Body Shop, Levi's, Soch, Senco, Royal Orchid Hotels, have trusted Zence to create impactful brand experiences and delight customers. 

Details

Infrastructure detailsCloud
Support languagesEN
CategoryGuest and traveler tech
SubcategoryCustomer Relationship Management System (CRM)
Integrations
IndustryHospitality
This solution is suitable for:Hospitality management companies

Screenshots, videos and other resources

Product features

Automation

Contact Management

Lead Time Based Segmentation
Loyalty Segmentation

Customer Service

Case Management/Ticketing System
Guest Feedback Management
Multi-Brand Loyalty Program

Marketing Management

Campaign Management
Marketing Automation
Segmented Emailing (Reservation Type, Demographics, etc.)
Loyalty Program Management

CRM Optimization

CRM Reporting & Analytics

Analytics And Reporting
Dashboarding And Data Visualization

Communication

Sales Management

Lead Management

Support Level

24/7 Online Support
Chat
Dedicated customer success manager

Integrations

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Technical specifications

Specifications
Configurations

The onboarding process at Zence is designed to be seamless and tailored to each client's unique needs. Upon engagement, our dedicated team works closely with your organization to understand your business goals and customer engagement strategies. We provide comprehensive training sessions to ensure your team is proficient in using our advanced loyalty and engagement platform effectively. Our support continues post-implementation with ongoing assistance to optimize program performance and achieve desired outcomes. Our commitment is to deliver a smooth transition and empower your business with robust tools for enhancing customer loyalty and driving growth in the competitive marketplace.

Scalability

Zence offers highly scalable solutions that cater to businesses of all sizes and industries, including retail, hospitality, and travel. Whether you're a small independent hotel or a multinational retail chain, our platform adapts seamlessly to meet your growing needs. With a robust cloud-based architecture, Zence ensures flexibility and scalability, allowing for easy integration with existing systems and rapid deployment across multiple locations. We provide scalable options that support business expansion, empowering you to enhance customer engagement and loyalty strategies effectively at any scale of operation.

Fee structure

Project Based
Pricing:

Pricing details available upon request directly from the vendor

Buyers

FAQs