Integrations

Technical specifications

Advisor

Advisory Services

Reach out to one of ExploreTECH`s experts

Angie Lacia

Hotel distribution optimization expert

About Angie Lacia

Overview

Launch year

2023

Compatible integrations

Description

We are all used to having the flexibility to pre-select seats on airlines. Our mission is to bring this possibility to hotel guests to support personalization and improve the guest experience. We have also seen that this can be a revenue driver, with a third of guests saying they would pay to be able to select their room rather than having it assigned by the hotel.

Hotels now have a chance to drive incremental revenue not just by upselling higher room categories but also by monetizing room selection for the room category that was originally booked. Additionally, this is a great tool to reward guests, ensuring they book time and time again. Use room selection as part of your direct booking strategy, supporting a channel shift and reducing costs, as no OTA or party can offer this today.

Our platform integrates seamlessly with leading, cloud-based PMS, ensuring real-time automation. This alleviates front desk staff from manual tasks, allowing them more time to interact with guests and offer a unique hospitality experience. With efficient onboarding and minimal setup disruption, we offer hospitality leaders an edge in this competitive market while providing an immediate impact on profitability.

Empower your guests to personalize their stay by selecting and guaranteeing their own room and add-ons to make their stay extra special, while your hotel unlocks new revenue streams.

Key features

Intuitive room selection through a user-friendly platform and interactive floor plan
Monetize on room level, with or without upgrade, to unlock untapped revenue streams
Upsell specific products and services to enhance the guest experience and drive ancillary revenue
Seamless guest communication embedded into your existing guest journey and tools, or sent specifically by our platform
2-way PMS integration to fully automate the booking and operational processes
Interactive dashboard with insights and analytics on sales, revenue, conversion and more
Efficient onboarding in record time with our simple, intuitive and user-friendly platform
Designed and supported by a dedicated team of hospitality professionals

Key benefits

Enjoy incremental revenue and profitability
Elevate guest satisfaction
A unique selling proposition to drive more direct bookings that no OTA or third party can offer
Streamline the arrival process and maximize operational efficiency

Details

Infrastructure detailsCloud

Support languagesEN

CategoryCommercial and distribution

SubcategoryUpselling Solutions

Integrations

Hotels have full control over their content, availability, inventory, and pricing with our 2-way integration to your cloud-based PMS. Real-time synchronization ensures up-to-date availability and instant booking processing. Bookings made through ExpectMe update the PMS reservation, including room assignment and adding notes for efficient operations.

IndustryHospitality

Screenshots, videos and other resources

A unique ROOM SELECTION platform

Pre-arrival message

Discover an interactive floorpan

Explore each room

Watch our introduction video

Product features

Data Analytics and Reporting

Conversion Rate Reports

GDPR Compliant

Real time reporting

Export results in Excel or CSV

Integration, Connectivity And APIs Upselling

2 Way OXI Interface

Free Of Charge 2 Way OXI Interface

Open API

Upselling Capabilities /Options

Discount Codes (Promocodes)

Future Stay Offers

Manual Addition Of Extras Or Packages

Mobile Optimized/Responsive

Multi-Lingual (Guest Facing)

Omnichannel Communication (Email, Chat, SMS, Whatsapp)

Packages & deals

Potential Upselling For Future Bookings

Pre-Arrival Emails

Property Level management

Real Time Live Availability

Supports Multiple PMS

Upsell Services And Offers

Attribute based selling

Easy Room Selection

Upselling automation

PMS Posting

Yielding (Revenue Management) Module

Occupancy Forecast

Weekly availability (day of the week and time based)

Seasonal availability

Upselling customization

Customize With Brand Identity (Font, Logo, Colors & Images)

Languages supported for your guests

Dutch

English

French

German

Spanish

Upselling settings and management

Deal/Offer Templates Library

Role-Based Access for Users

Chain Dashboard

Support Level

Office Hours Online Support

Dedicated Account manager and Implementation Manager

Dedicated customer success manager

Dedicated onboarding specialist

Self service onboarding tool

Integrations

Filter:

Clear filter

OPERA 5 Property Management

Vendor verified

Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Apaleo Open PMS

Partially verified

Vendor: ApaleoCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Clock PMS+

Partially verified

Vendor: Clock PMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Property Management System (PMS)

Unverified

Vendor: Busy RoomsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Mews PMS

Unverified

Vendor: MewsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Guestline Rezlynx PMS

Unverified

Vendor: GuestlineCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Mews PMS

Unverified

Vendor: MewsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Technical specifications

Specifications

Configurations

Implementing ExpectMe is simple and hotels onboard in record time with our simple and user-friendly intuitive user platform, offering step-by-step information and tutorials to complete your configuration and implementation process. Our team is just a call away to help you activate your hotel and invite guests to select their individual room.

Please also visit your PMS marketplace for specific instructions or contact support@expect-me.com for more information about PMS-specific requirements.

Scalability

ExpectMe's Upselling Solutions offer exceptional scalability, accommodating the diverse needs of hotels of all sizes and types. Whether you're an independent boutique hotel or a global chain, our platform seamlessly adapts to your growth trajectory. With robust infrastructure and flexible configurations, our solutions scale effortlessly to support increasing demands and expanding operations. From small-scale implementations to enterprise-level deployments, ExpectMe ensures that your upselling strategy evolves alongside your business, delivering consistent results and maximizing revenue opportunities.

Fee structure

Per room per month with implementation fee

Starting from:

$2.50

Pricing:

Our subscription fee is €2.50 per room, per month (minimum fee of €135 per hotel, per month). A 10% discount is offered when paid annually.

A one-time implementation fee is €499 per hotel.

What's included?

interactive floor plan design
room selection (monetize each room) with seasonal pricing
upsell rooms, products, and services
create rich room descriptions and content (multi-lingual)
send pre-arrival messages
fully automated processes through 2-way integration with PMS

Buyers

FAQs

What is ExpectMe?

ExpectMe is a unique room selection platform specifically tailored to the hospitality industry. It allows hotel guests to select their specific room from an interactive floor plan inspired by personalized seat selection models in theatres and airplanes.

What are the key benefits for hotels?

*Enjoy incremental revenue and profitability* Monetize each individual room, with or without upgrade. Upsell specific products and services to drive ancillary revenue. Check the interactive dashboard for insights and analytics. *Elevate guest satisfaction* Let your guests be in control by offering an elevated experience they'll love: room selection and a smooth arrival experience. Seamless guest communication embedded into your existing guest journey. *Maximize operational efficiency* 2-way integration with your PMS to fully automate the booking and operational processes. Free your staff from dealing with room moves, free upgrades, or time-consuming room allocation. *Drive more direct bookings* Provide room selection to your loyalty members or direct booking guests, ensuring they book time and time again. Use it as part of your direct booking strategy, supporting a channel shift away from OTA's.

How does the room selection process work?

You can invite guests to select their room using your existing pre-stay messages, embedding a link to our platform. From their guest can: • Start discovery by selecting the room features they are most interested in. • Explore all available rooms on an interactive floor plan, navigating through different floors. • Each room can have detailed descriptions, images, videos, etc. • Once a guests makes their selection, the room is confirmed and guaranteed to them.

What incremental revenue can ExpectMe help generate?

ExpectMe allows hotels to: • Charge a small room selection fee for rooms within the same category the guest initially booked. • Present higher room categories for upselling opportunities. • Offer additional products and services for guests to personalize their stay further. • Customize pricing based on room categories, seasonality, and special events.

How does ExpectMe integrate with hotel PMS systems?

ExpectMe’s core focus is on creating a fully automated process and remove manual tasks. The 2-way integration with cloud-based PMS systems provides: *Real-time availability on individual room level* We read the availability for each individual room straight from the PMS and provide real-time synchronization. You assign a room to a guest yourself? Put a room out-of-order? We will pick it up immediately and block that room for selection through our platform. *Fully automated booking process* Whenever a guest selects their room on Expect Me, we will send them a booking confirmation automatically. We will also immediately make updates in the PMS: we assign the room and put additional comments for your information, straight on the reservation itself. No manual processes are required. *Guest bills automatically updated* Similarly, we post any additional fees directly on the guest room bill in the PMS. That is for any room selection, upselling or additional products and services the guest has booked. Again, no manual processes are required and the guest will pay upon departure directly to the hotel.

Can hotels customize the platform?

Yes, hotels have full control over various aspects of the platform such as: • Incorporate guest communication into your existing tools, no need to replace any communication processes. • Add a dedicated welcome message in your brand language, supported by a hotel picture. • Content for each room can be fully customized with descriptions in rich text, pictures, videos, virtual tours, and more. • Visualize your content in multiple languages • Customize pricing based on room categories, seasonality, and special events.

Is the platform mobile-friendly?

Yes, ExpectMe is designed to be highly responsive across different devices and screen sizes, ensuring a smooth user experience on both desktop and mobile.

How can ExpectMe support hotels?

ExpectMe is founded by a dedicated team of hospitality professionals and technology experts. With our background in Operations, Front Office, and Revenue Management, we understand your challenges and opportunities.

ExpectMe - Upselling Solutions

Data Analytics and Reporting

Integration, Connectivity And APIs Upselling

Upselling Capabilities /Options

Upselling automation

Upselling customization

Languages supported for your guests

Upselling settings and management

Support Level

Per room per month with implementation fee

$2.50