Integrations

Technical specifications

Advisor

Advisory Services

Reach out to one of ExploreTECH`s experts

Angie Lacia

Hotel distribution optimization expert

About Angie Lacia

Overview

Launch year

2020

Compatible integrations

Description

We create a customized chatbot for your hotel website that answers your visitors questions instantly and gives them an easy way to book directly.

Always available - 24 hours a day
Understands multiple languages
Hands over to your staff if needed
The price is very affordable at US$95\/month based on an annual contract.

Details

Infrastructure details

Support languages

CategoryGuest and traveler tech

SubcategoryChatbot

Integrations

IndustryHospitality

Screenshots, videos and other resources

View PDF

Product features

AI And Natural Language Processing (NLP)

A.I. Optimization

FAQ Responses (Canned Responses)

Measure Bot Performance and Train For More Efficiency

Real Time 2-Way Translations

Chatbot Analytics and Data Security

Analytics And Reporting

Analytics Dashboard

Dashboarding And Data Visualization

End-to-End Encryption

Interaction Rate

Tracking Total Number of Users

Chatbot Integration, Connectivity And APIs

Booking Engine Module

Integration to Facebook Messenger

Live Inventory Availability

Maps Integration

Open API

PMS Integration (Add-Ons)

Multi-Property Management

Live Chat Handover

Case Management/Ticketing System

Live Chat Support

Message Routing

Omnichannel Messaging

Alerts and Notifications

Chatbot Provides Contextual Support Via Relevant Details

Decide Which Channel Bot is Active On

Integration to WhatsApp

No Download Required

Omnichannel Communication (Email, Chat, SMS, Whatsapp)

Personalized, Customizable, Branded Email or SMS Communication

Integration to Facebook Messenger

Sentiment Analysis and Chatbot Marketing

24/7 Tailor Made Automatized Service

Bot Can Identify Sentiment Types and Analyze Emotions

Customize Answers Depending on Keywords

Customize Offers

Discount Codes (Promocodes)

Visual Flow Building and Chatbot Customization

Automated Replies

Book Internal Services (e.g: Restaurant, Spa, etc)

Bot Avatar

Bot Display Name

Customizable Branded Interface

Digital Menus

Direct Booking Of Tours and Activities In App

Housekeeping Requests

Multi-Property View

Room-Type Suggestions And Price Check

Unlimited Users

Support Level

Office Hours Online Support

24/7 Online Support

Chat

E-Training / Online Training

Dedicated Account manager and Implementation Manager

Integrations

Filter:

Clear filter

CRS

Vendor verified

Vendor: SHR GroupCategory: Commercial and distributionSubcategory: Central Reservation System (CRS)

Hotel Booking Engine

Vendor verified

Vendor: SiteMinderCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Stayntouch Hotel PMS

Vendor verified

Vendor: StayntouchCategory: Hospitality operationsSubcategory: Property Management System (PMS)

CRM

Vendor verified

Vendor: SHR GroupCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)

Stayntouch Hotel PMS

Vendor verified

Vendor: StayntouchCategory: Hospitality operationsSubcategory: Property Management System (PMS)

WhatsApp & CRM Bridge

Partially verified

Vendor: BookingWhizz Premium Hospitality SolutionsCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)

Selfbook

Unverified

Vendor: SelfbookCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Technical specifications

Specifications

Configurations

The technology supplier has to do the set up from the back end, and training for the client is part of the pricing.

Scalability

Fee structure

Monthly Flat Fee

Annual Flat Fee

Pricing:

The price is very affordable at US$95\/month based on an annual contract.

Buyers

FAQs

How does it work? What do we have to do to get started.

It takes a half-hour. We need somebody from the property to review and confirm the information with us to make sure it’s accurate. We then deliver your fully customized bot in 1 week.

How do you come up with the answers for our property?

We initially pull the basic information about your property from your website and other sites. Then we spend 30 minutes with someone from your property to fill in the gaps and make sure all of the information is correct. All of the answers are then generated by our system (with supporting links and photos).

Can you see which portion of our web page the visitor has been on?

Yes, we can see which pages they visited.

Do we have access to the backend? Can our front desk staff log into the backend to see the chats and the questions that have been asked?

Yes, we can create multiple users where you and your staff can access all of the chats, analytics, and guest requests. You can take over the chat, if the visitor is still chatting. You can also receive notifications by email?

Can you integrate with our Property Management System to get our room rates and availability?

We are integrated with following systems: Apaleo MEWS StayNtouch OpenHotel SHR / Windsurfer Inngenius PMS We are open to integrating with your PMS as long as they are willing and don’t want to charge us for it. We can also manually enter your rates into our system (if you’re not using a Revenue Management System).

Can you integrate with WhatsApp?

Yes, we do have an integration with WhatsApp.

Can we change the answers for each question or do you do it?

You have access to all of the answers and can change them as you see fit. You can also add photos and links. We are also available to help change them for you, if you wish.

What if there are new questions being asked that GuestChat doesn’t have?

We can add new questions easily. We monitor all the chats for new questions that come up. We then get the answer from the hotel and add it to the system.

How many users can we have?

You can have as many users as you wish. There’s no extra charge.

Can we customize the colors of the chat widget? Can we add our own logo? Can we change the avatar? Can we change the position of the chat widget?

Yes, you are in full control of all settings related to branding, messaging, and the position of the chat widget.

What’s the mobile responsiveness of your platform?

Our system is designed to work across all mobile devices