Product Guest Messaging Software
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Guest Messaging Software

By HiJiffy
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Powered by conversational AI specialised for hospitality

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Arthur GurtnerSales manager
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Overview

Launch year

2015

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Compatible integrations

40

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Description

HiJiffy is an advanced guest communication platform designed specifically for the hospitality sector. Powered by cutting-edge AI, it unifies multiple communication channels into a single, intuitive interface, enhancing both guest engagement and support efficiency. By automating up to 90% of guest inquiries, it significantly reduces operational costs and response times. The platform seamlessly integrates with Property Management Systems (PMS) and other hotel technologies, improving online check-in rates, streamlining processes, and elevating the guest experience. Supporting over 130 languages, HiJiffy enables hotels to serve a diverse global audience. While there is room for improvement in language detection and reporting tools, it remains a valuable solution for hoteliers looking to enhance guest services and optimize operations.

Details

Infrastructure detailsCloud
Support languagesEN
CategoryGuest and traveler tech
SubcategoryHotel Communication Omni Channel Platform
Integrations

https://www.hijiffy.com/integrations

IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Independent hotels, Resort properties, Airport hotels, Vacation rental and short stay rental management companies

Screenshots, videos and other resources

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    Product features

    AI And Natural Language Processing (NLP)

    A.I. Optimization
    FAQ Responses (Canned Responses)
    Measure Bot Performance and Train For More Efficiency
    Real Time 2-Way Translations
    Scripted conversations

    Chatbot Analytics and Data Security

    Analytics And Reporting
    Analytics Dashboard
    Authentication and Authorization
    Bounce Rate
    Dashboarding And Data Visualization
    Fallback Rate (FBR) (Bot is unable to gauge the user request)
    Interaction Rate
    Tracking Total Number of Users

    Chatbot Integration, Connectivity And APIs

    API Connection to CRM to Enhance CRM Guest Profile
    Automated Messages Based on PMS Data
    Booking.com / Expedia "Direct Connect"
    Direct Links Hotel Mobile App
    Integration to Facebook Messenger
    PMS Integration (Add-Ons)
    Multi-Property Management

    Omnichannel Messaging

    Decide Which Channel Bot is Active On
    Integration to WeChat
    Integration to WhatsApp
    No Download Required
    Omnichannel Communication (Email, Chat, SMS, Whatsapp)
    Personalized, Customizable, Branded Email or SMS Communication
    Integration to Facebook Messenger

    Sentiment Analysis and Chatbot Marketing

    24/7 Tailor Made Automatized Service
    Bot Can Identify Sentiment Types and Analyze Emotions
    Bot Can Measure The Intensity Of The Emotions
    Check-In Upselling
    Customize Answers Depending on Keywords
    On Property Upsells

    Visual Flow Building and Chatbot Customization

    Automated Replies
    Book Internal Services (e.g: Restaurant, Spa, etc)
    Bot Avatar
    Bot Builder (Template Answers)
    Bot Display Name
    Content Management System (CMS)
    Customizable Branded Interface
    Digital Concierge
    Housekeeping Requests
    Multi-Property View
    QR Codes
    Room Service Ordering
    Room-Type Suggestions And Price Check
    Set Priority Of Bot and Human Agent
    Unlimited Users

    General Omni Channel Communication

    A.I. Optimization
    PMS Integration

    Support Level

    Office Hours Online Support
    Chat
    E-Training / Online Training
    Dedicated Account manager and Implementation Manager
    Dedicated customer success manager
    Dedicated onboarding specialist
    Webinars and courses
    In-product help and walk throughs

    Integrations

    Filter:

    Clear filter
    product-image

    Cendyn CRM

    verifiedVendor verified
    Vendor: CendynCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)
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    Triptease Metasearch

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    Vendor: TripteaseCategory: Commercial and distributionSubcategory: Marketing Platform
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    P3 Self Check in/Check out Kiosks

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    Vendor: P3 Hotel SoftwareCategory: Hospitality operationsSubcategory: Hotel Contactless Solutions
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    Oracle Hospitality Integration Platform ( OHIP )

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    Vendor: Oracle HospitalityCategory: Commercial and distributionSubcategory: Connectivity / Integration Platforms
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    Stayntouch Hotel PMS

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    Vendor: StayntouchCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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    GuestRevu

    verifiedVendor verified
    Vendor: GuestRevuCategory: Business intelligenceSubcategory: Reputation Management
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    Oaky

    verifiedVendor verified
    Vendor: OakyCategory: Commercial and distributionSubcategory: Upselling Solutions
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    Avalon Analytics

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    Vendor: Avalon AnalyticsCategory: Business intelligenceSubcategory: Business Intelligence Tools (BI)
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    Booking Engine

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    Vendor: SHR GroupCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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    D-EDGE - Booking Engine

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    Vendor: D-EDGECategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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    Booking Engine 360

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    Vendor: ProfitroomCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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    360° - CRM & Central Data Platform

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    Vendor: dailypointCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)
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    D-EDGE - Booking Engine

    verifiedVendor verified
    Vendor: D-EDGECategory: Commercial and distributionSubcategory: Booking Engine (IBE)
    product-image

    Oaky

    verifiedVendor verified
    Vendor: OakyCategory: Commercial and distributionSubcategory: Upselling Solutions
    product-image

    Booking Engine

    verifiedVendor verified
    Vendor: SHR GroupCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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    dailypoint Data Laundry

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    Vendor: dailypointCategory: Business intelligenceSubcategory: Customer Data Platform (CDP)
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    Cendyn CRM

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    Vendor: CendynCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)
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    hotelkit Collaboration

    verifiedVendor verified
    Vendor: hotelkitCategory: Hospitality operationsSubcategory: Back Office Collaboration Hotel Tools
    product-image

    Revinate Marketing

    partially_perifiedPartially verified
    Vendor: RevinateCategory: Commercial and distributionSubcategory: Marketing Platform
    product-image

    Clock PMS+

    partially_perifiedPartially verified
    Vendor: Clock PMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    BookOnlineNow Booking Engine

    partially_perifiedPartially verified
    Vendor: BookonlinenowCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
    product-image

    protel Air cloud PMS

    partially_perifiedPartially verified
    Vendor: XN Protel SystemsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    Roiback Booking Engine

    partially_perifiedPartially verified
    Vendor: RoibackCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
    product-image

    Apaleo Open PMS

    partially_perifiedPartially verified
    Vendor: ApaleoCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    Roomcloud Booking Engine

    partially_perifiedPartially verified
    Vendor: RoomcloudCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
    product-image

    Hotel Booking Engine

    unverifiedUnverified
    Vendor: GuestCentricCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
    product-image

    Mews PMS

    unverifiedUnverified
    Vendor: MewsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    Giata Drive

    unverifiedUnverified
    Vendor: GiataCategory: Commercial and distributionSubcategory: Content Management System (CMS)
    product-image

    FLEXIPASS Mobile Key

    unverifiedUnverified
    Vendor: FLEXIPASSCategory: Information communication technologySubcategory: Access Control And Door Lock Tech
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    FLEXIPASS WebKeys

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    Vendor: FLEXIPASSCategory: Information communication technologySubcategory: Access Control And Door Lock Tech
    product-image

    Experience Hotel & restaurant CRM

    unverifiedUnverified
    Vendor: Experience HotelCategory: Restaurant technologySubcategory: Restaurant Customer Relationship Management (CRM)
    product-image

    Zonal hotel PMS

    unverifiedUnverified
    Vendor: ZonalCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    Cloudbeds PMS

    unverifiedUnverified
    Vendor: CloudbedsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    Booking Engine

    partially_perifiedPartially verified
    Vendor: Net affinityCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
    product-image

    Roiback Booking Engine

    partially_perifiedPartially verified
    Vendor: RoibackCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
    product-image

    dailypoint Marketplace

    unverifiedUnverified
    Vendor: dailypointCategory: Commercial and distributionSubcategory: Connectivity / Integration Platforms
    product-image

    Mews PMS

    unverifiedUnverified
    Vendor: MewsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    ROIBack Web solutions

    unverifiedUnverified
    Vendor: RoibackCategory: Hospitality operationsSubcategory: Website Solutions
    product-image

    ROIBack Loyalty

    unverifiedUnverified
    Vendor: RoibackCategory: Guest and traveler techSubcategory: Customer Loyalty Software
    product-image

    MetaBase Pro

    unverifiedUnverified
    Vendor: RoibackCategory: Commercial and distributionSubcategory: Marketing Platform

    Technical specifications

    Specifications

    HiJiffy’s communication platform offers a Unified Omnichannel Inbox, consolidating messages from various sources—including website chat, WhatsApp, Facebook Messenger, Instagram, Telegram, WeChat, Booking.com, SMS, and email—into a single, intuitive interface. This streamlines guest interactions, ensuring seamless communication across all channels. With clear inbox tabs navigation, conversation filters, and inbox message prioritization, teams can efficiently manage queries, respond to urgent requests first, and provide a personalized guest experience using canned responses and automated translations in over 130 languages. Additionally, an integrated centralized ticketing system allows hotels to track enquiries from initiation to resolution effortlessly.

    To optimize performance, HiJiffy provides detailed reports with insights into key metrics such as conversion rates, automation success, CSAT scores, and direct bookings. Managers can assign agents tasks with one click and monitor individual performance through agent-specific metrics. Features like user profile customization (tags and notes for segmentation), sentiment analysis (emoji-based emotional tracking), and FAQ prompts for improvement ensure a continuously evolving system that enhances guest satisfaction. Moreover, property-specific scheduling enables tailored automation settings per hotel, offering a fully customizable and efficient operational flow.

    Configurations

    Integration Made Easy:

    HiJiffy integrates smoothly with a wide range of PMS, CRM, and booking engines. If your system isn’t on our list, our development team can create custom integrations to ensure compatibility with your tech stack.

    Onboarding and Training:

    Our onboarding process is designed to get your team up to speed quickly, with dedicated support for installation, setup, and training. In as little as 15 minutes, we’ll guide you through installing the chat widget and booking pixel, followed by comprehensive training for optimal use of our platform.

    Scalability

    HiJiffy is proud to partner with a diverse range of clients within the hospitality industry. Our flexible and scalable solutions are designed to meet the unique needs of various accommodation providers and hospitality businesses. 

    Scalable Solutions: HiJiffy caters to businesses of all sizes, from single-property hotels to large chains, with solutions that scale according to needs.

    Customization: Our platform is adaptable, allowing customization to fit the unique requirements of different types of accommodations.

    Global Presence: HiJiffy works with clients in over 50 countries, understanding and adapting to regional market needs. Our global reach and local expertise make us a trusted partner for hospitality businesses worldwide.


    We serve all kinds of Hospitality business, namely:

    Independent Hotels: Boutique and standalone hotels seeking to enhance guest communication and streamline operations.

    Hotel Chains and Groups: Multi-property hotel groups looking for consistent guest experiences across all locations.

    Resorts: High-end resorts aiming to provide personalized, high-touch services through advanced AI interactions.

    • ApartHotels: Providers of serviced apartments needing efficient communication channels for extended-stay guests.
    • Vacation Rental Companies: Businesses managing multiple rental properties desiring centralized guest communication.
    • Hostels: Budget-friendly accommodations focusing on automating guest inquiries and improving operational efficiency.
    • Guesthouses: Small-scale properties looking to enhance guest services without extensive staffing.
    • B&Bs: Owners seeking to offer personalized guest experiences with the support of AI-driven tools.

    Property Management Firms: Companies overseeing multiple properties and requiring scalable solutions for guest engagement.

    Hospitality Consultants: Advisors looking to recommend innovative solutions to their hotel clients.

    Fee structure

    Monthly Flat Fee
    Starting from:
    Pricing:

    Buyers

    FAQs

    What is HiJiffy?

    HiJiffy is a Guest Communication Hub. HiJiffy assists hoteliers in converting communication channels into sales channels. Our chatbot operates 24/7, responding to inquiries from potential guests on social media and the hotel website. By engaging with visitors, the chatbot redirects them to the hotelier's booking engine for direct booking, thus reducing dependence on OTAs and boosting revenue generation.

    In which parts of the guest journey is HiJiffy important?

    HiJiffy’s solution centralises all communications between guests and hoteliers, from the booking phase to departure. In the booking phase, an AI virtual assistant guides users through the booking process. During the stay, in addition to facilitating the digitalisation of processes such as check-in or check-out, HiJiffy's solution allows guests to obtain instant answers about the operation of the hotel and to request in a simple and contactless way any type of service that the hotel offers: reserving a restaurant table or a spa treatment. When departure arrives, it allows automated messages to facilitate the check-out process and to obtain reviews for internal evaluation or external platforms like TripAdvisor or Google.

    How many languages does HiJiffy support?

    HiJiffy can interact in 100+ languages through bi-directional language translations. Eliminate language barriers and provide a human-like conversational experience to exceed your guests’ expectations.

    How can HiJiffy’s solution boost hotel staff productivity?

    As a comprehensive guest communications hub, HiJiffy integrates a wide range of channels, centralising all interactions into a single console. This streamlined approach alleviates the pressure on hotel operational teams, enabling them to focus on higher-value tasks.

    What are the main Benefits of HiJiffy’s AI?

    From the pre-booking phase to departure, HiJiffy empowers hoteliers to interact with their guests in an automated manner through WhatsApp, powered by AI. This enhances the completion rate of check-ins/outs, review forms, and upselling opportunities. Leveraging AI, up to 86% of responses are automated, markedly reducing response times and elevating guest satisfaction. Seamless integration of proactive campaigns makes implementation effortless, driving upselling and revenue growth.