Integrations

Technical specifications

Advisor

Advisory Services

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Angie Lacia

Hotel distribution optimization expert

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Overview

Launch year

2023

Compatible integrations

Description

Review Center allows properties to view and reply to all their reviews in one place, thanks to HotelRunner’s strategic partnerships and certified integrations with Booking.com, Expedia, and Airbnb.

The AI technology generates unique and personalized replies to guest reviews within seconds. This ensures that each review receives timely and tailored responses, leading to improved guest satisfaction and a steady revenue stream. In addition to that, properties can save their favorite replies for future use, easily fine-tune the replies, and deliver customized messages to each guest.

The product also helps overcome language barriers effortlessly with built-in Google Translate functionality, translating guest reviews into more than 133 languages instantly and facilitating effective communication.

Review Center provides comprehensive performance tracking. Since the product gathers all reviews in one dashboard, it offers properties a HotelRunner score across various categories, allowing properties to identify areas for improvement, monitor progress over time, and continuously enhance their service offerings.

Details

Infrastructure detailsCloud

Support languagesEN

CategoryBusiness intelligence

SubcategoryReputation Management

Integrations

It can be integrated into every business in no time and with ease.

IndustryHospitality,Travel

Product features

General Reputation Management

Management and Optimization Reputation Management

Reputation Reporting and Analytics

Reporting Dashboard

Review Follow Up And Resolution

Review Monitoring And Management

Analyze Data From All Reviews

Booking.com Review Integration

Expedia Review Integration

Guest Feedback Management

Support Level

Local / Regional Support in Middle East and Africa

24/7 Online Support

Integrations

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Vendor verified

Vendor: HotelverseCategory: Commercial and distributionSubcategory: Direct Booking Conversion Tools

Technical specifications

Specifications

A web browser allows users to manage their business through HotelRunner.

Configurations

The hospitality professional and the HotelRunner representative meet for an onboarding session, which includes setting up the property dashboard and training to use the dashboard effectively -- all at no additional cost.

Scalability

It can be used without any limitation.

Fee structure

Pricing:

Buyers

FAQs

Why is hotel reputation management important?

Hotel reputation management is essential because a hotel's reputation significantly influences its success and profitability. In today's digital age, potential guests heavily rely on online reviews and ratings when making booking decisions. A positive reputation can attract more guests, increase bookings, and generate higher revenue. Effective reputation management helps hotels address negative feedback promptly, improve guest satisfaction, build trust, and maintain a favorable image in the competitive hospitality industry.

What benefits does HotelRunner's Review Center offer to hoteliers?

HotelRunner's Review Center provides several benefits to hoteliers. It saves valuable time and effort by allowing hoteliers to save their favorite replies for future use and easily customize messages for each guest. The Review Center also offers comprehensive performance tracking, gathering all reviews in one dashboard and providing a HotelRunner score across various categories. This helps properties identify areas for improvement, monitor progress over time, and enhance their service offerings continuously.

How does HotelRunner's Review Center help properties manage guest reviews?

HotelRunner's Review Center allows properties to view and reply to all their reviews in one place. It uses AI technology to generate unique and personalized replies to guest reviews within seconds, ensuring timely and tailored responses.

HotelRunner Review Center

Master your reputation management with the power of AI

General Reputation Management

Management and Optimization Reputation Management

Reputation Reporting and Analytics

Review Follow Up And Resolution

Review Monitoring And Management

Support Level