Integrations

Technical specifications

Advisor

Advisory Services

Reach out to one of ExploreTECH`s experts

Angie Lacia

Hotel distribution optimization expert

About Angie Lacia

Overview

Launch year

2019

Compatible integrations

Description

AI based chatbot helps bring more revenue mainly in terms of reservations, by answering to the customers’ questions fast. We provide ready-made content, so hotels and other travel companies do not need resources for building, or teaching the chatbot. It has over 15.000 industry related questions already in the database.

It's perfect for anybody who has a website and some services (or products) to offer. Our content is tailored for Travel & Leisure, especially hospitality.

The only integration is to copy-paste 20 lines of html-code on the website.
The entire process to adopt this will take less than 2 hours from our customer, including a short training session and a meeting to decide the content.

Details

Infrastructure detailsCloud, Open API, Multi-Property

Support languagesEN

CategoryGuest and traveler tech

SubcategoryChatbot

Integrations

On website you only need 20 lines of html code.

We also have API if it is wanted e.g. part of mobile app. Please contact the representative.

IndustryHospitality

Screenshots, videos and other resources

View PDF

Product features

AI And Natural Language Processing (NLP)

A.I. Optimization

FAQ Responses (Canned Responses)

Chatbot Analytics and Data Security

Analytics And Reporting

Chatbot Integration, Connectivity And APIs

Booking Engine Module

PMS Integration (Add-Ons)

Live Chat Handover

Live Chat Support

Omnichannel Messaging

Sentiment Analysis and Chatbot Marketing

Visual Flow Building and Chatbot Customization

Automated Replies

Bot Display Name

Digital Concierge

Room Service Ordering

Support Level

Office Hours Online Support

Integrations

Filter:

Clear filter

P3 Custom Booking Engine

Vendor verified

Vendor: P3 Hotel SoftwareCategory: Hospitality operationsSubcategory: Back Office Operations Software

Alliants Experience Platform

Vendor verified

Vendor: AlliantsCategory: Guest and traveler techSubcategory: Guest stay and journey management platforms

TourismInSky

Vendor verified

Vendor: InSky SolutionsCategory: Hospitality operationsSubcategory: Back Office Operations Software

HotLync

Vendor verified

Vendor: Ennovatech SolutionsCategory: Hospitality operationsSubcategory: Back Office Collaboration Hotel Tools

Eptera PMS

Vendor verified

Vendor: EPTERACategory: Hospitality operationsSubcategory: Property Management System (PMS)

Tactful Automate

Vendor verified

Vendor: TactfulCategory: Guest and traveler techSubcategory: Chatbot

WhatsApp & CRM Bridge

Partially verified

Vendor: BookingWhizz Premium Hospitality SolutionsCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)

Technical specifications

Specifications

It is a java widget, which can be used with any browser and smart device as part of the webpage.

Configurations

Onboarding and installation requires only 1 - 3 hours from your side - the entire project!

Scalability

It is easy to add also a live agent (human) element, so you can provide also human based answers. Please see our product: Live Chat.

Fee structure

Monthly Flat Fee

Pricing:

The price depends on the amount of answers, amount of rooms and the type of the chatbot. Between AED200 and AED5000 per month.

Buyers

FAQs

What is a hotel chatbot?

A chatbot is an AI-based interactive SaaS that performs like a human receptionist. It greets guests and encourages them to make room reservations or buy other hotel services. All while running on autopilot.

How does it work?

The chatbot is available as an emerging window from the corner of the hotel website. First, guests can type questions or browse through different topics they may need help with. After that, the bot replies instantly.

Why do I need it?

Chatbots help you to engage with every website visitor 24/7. It is a sales channel that never rests. Consequently, your hotel will boost revenue even during off hours.

How do I get started?

The easiest way is to try it for FREE. First, select the plan you wish to have. Then, fill up the form. We take it from there

How much does it cost?

Pricing varies according to the hotel size and plan selected. When you claim your FREE trial, our sales manager will contact you with a quote. Our pricing is reasonable and suitable for the pandemic situation.

I don’t see the benefit of having a chatbot in my hotel page?

While the benefits of having a chatbot are many, often it is hard to pin how much a chatbot is helping your business. But your guests see that right away! After all, they interact with chatbots all the time when making online purchases or using digital services for daily tasks. As a result, they expect that convenience from you as well.

How can we make sure the bot gives correct answers?

Hotelway team updates the bot regularly. If the chatbot were not to understand a customer inquiry, it will get in contact automatically with your team.

How can I see how much revenue the chatbot generates?

If you have our BASIC or PRO plan, Hotelway sends chatbot performance reports monthly. Based on the statistics and interactions handled, we can estimate how much the bot is helping your business.

Will the bot get more people to our webpage?

Firstly, tell your guests about your new channel! For example, include in your email signature that guests can reach your business through a chatbot. Or provide tailored offers/discounts only available through chatbot. This way, your hotel guests will get away from OTA’s and start using your channels.

We don’t know what the future brings, why do we need it now?

Travel will resume and pick up. It is a matter of time. However, travel behavior is different because of the pandemic. For instance, customers are more resilient to human contact and are more concern about safety. Because of this, digital services are more valuable that ever for your clients.

Chatbot

Travel & Hospitality Chatbot to provide better customer service and save time from your staff.

AI And Natural Language Processing (NLP)

Chatbot Analytics and Data Security

Chatbot Integration, Connectivity And APIs

Live Chat Handover

Omnichannel Messaging

Sentiment Analysis and Chatbot Marketing

Visual Flow Building and Chatbot Customization

Support Level

Monthly Flat Fee