Integrations

Technical specifications

Advisor

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Li Hawkins

Project management & innovation

About Li Hawkins

Overview

Launch year

2018

Compatible integrations

Description

Live Chat capability directly with the customers. Customers can use any device to connect to your website and then open a chat widget to start the conversation. It will also give superb Customer Service.

It's suitable for any business which has a website and some services (or products) to offer, and wants to give superb Customer Service. The company should have a customer service team to answer the questions in few seconds – or hire a Hotelway Guest Care Team / Call Center to do so.

It does not require any integrations to use this product. Can and should be combined with Hotelway Chatbot.

Details

Infrastructure detailsCloud, Open API, Multi-Property

Support languagesENAR

CategoryGuest and traveler tech

SubcategoryCustomer Communication

Integrations

Few lines of html code added to the website or other tool (e.g. tablet).

We have also open API and SDK for mobile apps.

IndustryHospitality

Product features

Customer Communication General

Alerts And Notifications

Chat With Front Desk

Communication and Collaboration Tools

Device Agnostic

Mobile Optimized/Responsive

New Message Notifications

Personalized One-To-One Communication

Support Level

Office Hours Online Support

Integrations

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Hotelogix Multi Property Manager

Vendor verified

Vendor: HotelogixCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Alliants Experience Platform

Vendor verified

Vendor: AlliantsCategory: Guest and traveler techSubcategory: Guest stay and journey management platforms

TourismInSky

Vendor verified

Vendor: InSky SolutionsCategory: Hospitality operationsSubcategory: Back Office Operations Software

Tactful Automate

Vendor verified

Vendor: TactfulCategory: Guest and traveler techSubcategory: Chatbot

WhatsApp & CRM Bridge

Partially verified

Vendor: BookingWhizz Premium Hospitality SolutionsCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)

Technical specifications

Specifications

It is a java widget, which can be used with any browser and smart device as part of the webpage.

Configurations

The only integration is to copy-paste 20 lines of html-code on the website. The entire process to adopt this will take less than 3 hours from our customer, including a short training session and a meeting to design the process. Live Agents will use an app (desktop and/or smart phone) downloaded from the app store, to do the chatting with the customers.

Scalability

Fee structure

Monthly Flat Fee

Pricing:

If you use your own agents / staff only, then

Buyers

FAQs

What is a hotel chatbot?

A chatbot is an AI-based interactive SaaS that performs like a human receptionist. It greets guests and encourages them to make room reservations or buy other hotel services. All while running on autopilot.

How does it work?

The chatbot is available as an emerging window from the corner of the hotel website. First, guests can type questions or browse through different topics they may need help with. After that, the bot replies instantly.

Why do I need it?

Chatbots help you to engage with every website visitor 24/7. It is a sales channel that never rests. Consequently, your hotel will boost revenue even during off hours.

How do I get started?

The easiest way is to try it for FREE. First, select the plan you wish to have. Then, fill up the form. We take it from there

How much does it cost?

Pricing varies according to the hotel size and plan selected. When you claim your FREE trial, our sales manager will contact you with a quote. Our pricing is reasonable and suitable for the pandemic situation.

I don’t see the benefit of having a chatbot in my hotel page?

While the benefits of having a chatbot are many, often it is hard to pin how much a chatbot is helping your business. But your guests see that right away! After all, they interact with chatbots all the time when making online purchases or using digital services for daily tasks. As a result, they expect that convenience from you as well.

How can we make sure the bot gives correct answers?

Hotelway team updates the bot regularly. If the chatbot were not to understand a customer inquiry, it will get in contact automatically with your team.

How can I see how much revenue the chatbot generates?

If you have our BASIC or PRO plan, Hotelway sends chatbot performance reports monthly. Based on the statistics and interactions handled, we can estimate how much the bot is helping your business.

Will the bot get more people to our webpage?

Firstly, tell your guests about your new channel! For example, include in your email signature that guests can reach your business through a chatbot. Or provide tailored offers/discounts only available through chatbot. This way, your hotel guests will get away from OTA’s and start using your channels.

We don’t know what the future brings, why do we need it now?

Travel will resume and pick up. It is a matter of time. However, travel behavior is different because of the pandemic. For instance, customers are more resilient to human contact and are more concern about safety. Because of this, digital services are more valuable that ever for your clients.

Live Chat

Live Chat (with the call center option)

Customer Communication General

Support Level

Monthly Flat Fee