ContactInSky

InSky: Streamline Operations & Enhance Customer Experience

Challenges in Hospitality:

• Fragmented sales, marketing, and operations processes.
• Lack of omnichannel communication solutions.
• Manual processes and data limitations in B2B hospitality.
• Unstructured marketing and GDPR compliance concerns.
• Real estate inefficiencies with manual processes and no mobile access.

InSky's Solution: Innovative ContactInSky

• Built on Microsoft technologies: Enables smooth and efficient agent operation.
• Omnichannel Communication: Supports phone, email, chat, and social media.
• Integrated Analytics & Reporting: Provides pre-built and customizable reports.
• AI-powered Features:
  • Identifies email urgency and language.
  • Recommends next best actions and optimizes workforce scheduling.
  • Utilizes chatbots, sorting robots, and machine learning for:
    • Email prioritization.
    • Language recognition.
    • Smart notifications and alerts.

Additional Benefits:

• User-friendly interface.
• Remote work capabilities.
• Training and ongoing support.
• Focus on customer satisfaction.

Main Functionalities:

• Omnichannel support: Phone, email, chat, social media, and messaging apps.
• Caller identification and call forwarding.
• Email segmentation and skill-based routing.
• Call recording, evaluation, and case creation.
• Multi-language communication and skill-based routing.

Experience the power of Innovative ContactInSky and transform your hospitality business!