Integrations

Technical specifications

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Overview

Launch year

2014

Compatible integrations

Description

Designed to help operators navigate the growth of their business, Our Multi-Property module is particularly useful for hospitality management companies that operate or own more than one property under their umbrella. The Insights App enables users to run consolidated reports and switch property access easily for complete control while on the go.

It's suitable for Hotels, Resorts, Chains, Multi-property, Individual Villas and Bed and Breakfast properties.

Kwentra PMS is cloud based and requires no integration to setup and is essential to use with this solution.

Details

Infrastructure detailsCloud, Multi-Property

Support languagesENAR

CategoryHospitality operations

SubcategoryProperty Management System (PMS)

Integrations

Please contact rashi@kwentra.com for all integration requests.

IndustryHospitality

Screenshots, videos and other resources

Kwentra product overview

Product features

API connectivity and integrations

Integrates to third party channel management

Connect To Main GDSs

Google Analytics Integration

Integrated ID And Passport Scanner

Integrated Payment Terminal And Card Reader

Integrates with booking engine

Open API support

Integrates with central reservation system

Integration to business intelligence

Integration to revenue management system

Integration to revenue rules engine

Integration to 3rd party rate shoppers

Back Office Management and Administration

Accounting Module

Automated Night Audit

Centralized User And Role Management

Integrated Hotel Back Office System

Supports Data Import via Excel, CSV

Task Management

Task Manager (Assign by Individual, Department or Custom Group)

Unlimited Users

Import existing PMS guest data to new PMS upon installation

View dashboards based on user role

Customer Data Management

API Connection to CRM to Enhance CRM Guest Profile

Custom Loyalty Program Module

GDPR Compliant

In-Stay Guest Surveys

Reservations and front desk operations

Advanced Invoicing and Billing

Alerts And Notifications

Automated Reminders

Automated Room Assignments

Digital Registration

Discount Codes (Promocodes)

Group check-in functionality

Guest App Or Web Portal Module

Integrated Payment Gateway

Mobile Optimized/Responsive

Reservation management

Rules Based Room Assignments

Self Service Check-In

Self Service Check-Out

Tablet/ Kiosk Check-in

Electronic logbook feature

Functionality to copy and paste within browser

User interface supports Mouse and Keyboard Function Key

Add reservation notes

Automatically create folios based on rate type

Book multiple packages on a single stay reservation

Manually post charges and credits

Prevent overbooking

Allows for overbooking

Schedule room change throughout stay

Support hourly/day use room rentals

Track downgrades

Track market segment

Track reservation requests

Track upgrades

Track upsells

Trigger new rate if room move occurs

Automatically assign rooms

Charge card at checkout

Apply with multiple payment methods

Digital registration cards

Email folio

Guest preference management within reservations

Manually assign rooms

Option for multiple folios

Print folio

Printed registration cards

Provides reservation record, history and trail

Quote functionality for reservations

Real-time selling of rooms inventory with add-ons or enhancements

Route folios

Split rate between multiple guests in one room

Supports add-ons

Supports rate code changes throughout the stay

Room And Rates Management

Bulk Updating

Derived Rates

Dynamic pricing options based on availability and number of bookings

Geotargeted Pricing Module

Group Reservations Management

Inventory Grid

Inventory Management

Inventory Restrictions (Allocations & Overbookings)

Lead Days Restrictions

Lenght of Stay (LOS) Restrictions

Policies (Cancellation, Guarantee & Payment)

Rate Packaging Handling Functionality

Support for Weekly And Monthly Rates

Add manual rates

Add rate hurdles

Create corporate rates

Create group rates

Create promotional codes

Create travel agent rates

Set rates based on dates and day of week

Availability of package reconciliation

Group Block Management

Tracking room block activity

24/7 Real-time data

Personalized website where guests can book their stay

Guest data to use for welcoming and marketing communications

Room blocks reporting dashboard

Block rooms for groups

Create contract rates for groups

Upload and/or automatically import a rooming list

Batch post charges and credits

Email group invoice

Feature for group block release by date

Group billing account

Group routing by date or day including amount limits

Manual post charges and credits

Mark a group block tentative/definite

Print group invoice

Release block to general availability

Release block to group availability

Rolling group block release

PMS Finance and accounting

Batch post

Email an invoice

Make adjustments to guest charges in either A/R or Front Desk Folio

Print an invoice

Provide centralized billing

Provide Pro forma consolidated invoice which reads current charge routing rules

Setup group routing charges

Setup transient routing charges

Split charges between multiple guests

Support comp accounting

Take pre-payment via guest portal

Accounts receivable feature

Built-in payment processing option

Financial export option

Includes accrual accounting module

Includes cash accounting module

Inclusion of ancillary revenue on folio

Option for 3rd party payments

Supports international tax rates

Supports multiple currencies

Supports multiple payment methods

Trust accounting option

Budget Management

Integration to 3rd party credit card processors in multiple currencies

Enterprise functionality

Manage data at a centralized, enterprise level

View multi-property availability

Customer data and guest profiles

Add and store guest notes

See guest profile on booking screen

Store guest contact information

Store guest preferences

Store special requests

Upload guest ID

View guest stay history across multiple profiles

View guest stay history in guest profile

API Connection to CRM to Enhance CRM Guest Profile

Custom Loyalty Program Module

GDPR Compliant

Guest Management Dashboard

Digital Registration

Guest communication

Customize guest communication templates to align with property branding

Email folio

Send cancellation emails

Send pre-arrival emails

PMS Security And Compliance

SOC I & II Compliant

Supports multi-factor authentication (MFA)

Vendor is GDPR compliant

Custom Reports

Customizable permissions based on user roles

Data export option

Secure guest data storage

Vendor includes vulnerability assessment

Vendor provides data encryption

Vendor provides privacy policy compliance support

Availability calendar

Minimum length of stay requirements

Provides group availability

Provides in-house status

Provides occupancy statistics

Rate availability calendar

View availability by room type

View availability by unit

View connecting room availability and potential

Drag And Drop Reservations In Calendar View

PMS Sales and Catering Module

Recognize postings that have been made to the group master

Accept digital deposit payments

System performance and hosting

Private cloud-based hosting

Host in a SaaS cloud environment

Built-in performance analytics

Real-time synchronization

Supports over 500 properties

System up-time monitoring

Vendor provides automatic data backup

Vendor provides data migration support

Vendor provides performance analytics and reporting

Vendor provides SLA (Service Level Agreement)

Vendor provides uptime SLA

PMS reporting and analytics

Custom dashboards

Multi-property dashboard

Flexible role based reporting

Export results in Excel or CSV

Activities reports

Forecast reports

Group reports

Guest birthday, anniversary and/or special occasion reports

Guest communications reports

Guest demographic reports

Housekeeping reports

Night audit reports

Occupancy reports

Provide cancellation reports

Owners reports

Accounts receivable reports

Reservations reports (arrival, departure, in-house)

Revenue reports available

Revenue forecasting and budgeting

User-friendly reports generation

Unlimited custom reports

Vendor provides AI analytics

Integrated booking engine

PMS native integrated booking engine

Third party online booking engine integrated into PMS

3rd party add-ons integration available

Add-on enhancements while booking online

Book group stays online

Booking cart option

Displays room descriptions and images

Dynamic rate option

Hold a reservation while guest completes online booking process

Integration to 3rd party yield management and/or RMS

Linked reservations option

Mobile booking option

Online payment option

Options to bundle room rates with local events and amenities

Post-stay email option

Pre-arrival email option

Real-time availability

Reservation confirmation email

Reservation modification feature

Secure payment processing

SSL certificates included

System remembers past guests via portal (cookie capture)

Support Level

Local / Regional Support in Middle East and Africa

Office Hours Online Support

24/7 Online Support

Chat

E-Training / Online Training

Dedicated Account manager and Implementation Manager

Dedicated onboarding specialist

Webinars and courses

Integrations

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Technical specifications

Specifications

Kwentra is built with a multi-property structure in mind (Managing/Owning Companies, Brands, Destinations and Properties) Single Sign-On meaning that users can switch between all properties they have access to without having to log off and in again. All Kwentra modules are seamlessly integrated. Every hotel’s data is stored in a separate database schema to ensure complete isolation. Any consolidated reporting is done via an external service, not on the database layer.

Configurations

During your kickoff meeting, your dedicated Experience Manager will explain the onboarding process and develop your customized onboarding plan. In most cases, your setup will be ready to go with some minor modifications based on your preferences. To further speed up the process, we add certain setup details from our template, such as taxing and pricing, which you can change later as needed.

Scalability

Kwentra’s main target is to provide a powerful, easy-to-use and secure platform that evolves alongside the hospitality industry. Kwentra runs over the Google Cloud Platform (GCP). GCP has a proven track record of stability, security and reliability. Our Tech Stack consists of stable and popular technologies that have proven to be reliable while handling massive traffic and large platforms. We use containerized environments to deploy our applications to the cloud, which makes it easier for us to expand the number of servers running our apps based on the load of the platform at any given time.

Fee structure

Per room per month with implementation fee

Pricing:

Buyers

FAQs

Do I need special equipment to use kwentra?

kwentra is cloud-based, so all you need is an Internet browser and an Internet connection – no special equipment needed. kwentra is available 24/7 and works even on mobile bandwidth connections. kwentra works best on Firefox and Google Chrome.

What if there’s an Internet outage?

Losing your Internet connection won’t stop you from performing your vital day-to-day operations, such as finalizing payments and helping guests check in or out. Our Front Office module records all activities on your browser’s AppCache data when offline, so once your connection is back, all you need to do is sync the offline activities conducted during the outage to reflect normally on your Front Office. kwentra Point of Sale also has an offline mode which is automatically activated in case of Internet outages to ensure business continuity during busy restaurant hours.

Do I need special equipment to use Point of Sale?

Not at all; kwentra Point of Sale is adaptable to any receipt printer.

What languages does kwentra support?

kwentra is available in seven languages: English, Arabic, Dutch, French, Spanish, and Portuguese. If you prefer working in another language, use Google Chrome and plug in Google Translate widgets to get a basic but operable translated version of kwentra in the language of your choice.

Do users have access to all screens and reports?

We understand the need to limit access to certain parts of the ecosystem, so our configuration is customizable per user so you can include as little or as many access permissions as needed.

Is the ecosystem secure?

kwentra works with leading security analysts and performs periodic security audits and testing. Our modules are built on the Google Cloud Platform and are compliant with all Google security standards.

What If I face an issue and need support after working hours?

Our built-in learning tools and Help Center are the central points for all questions about system usage. If you need further assistance, our support staff are available 24/7 and are always ready to help. In addition, each client has a dedicated Experience Manager at their disposal to ensure constant support for a smooth and seamless experience.

The pandemic has already affected my revenue. Why should I spend money on kwentra?

kwentra strives to support the hospitality industry’s recovery, particularly in the context of the pandemic. Our flexible pricing schemes are designed to provide you with a system that streamlines operations and prevents revenue leakage without unnecessary costs. You can try our pricing calculator to see exactly how much the system would cost in your particular case.

My operations are seasonal. Will I have to spend money on kwentra all year long?

Not at all; kwentra was established by hospitality experts, and we understand that some hotels only operate during specific times of the year, which is why we offer occupancy-based pricing. This means that you’d only need to pay for the system based on the number of guests actually staying at your establishment.

I’m from a country with a special tax definition. Can I apply this tax in kwentra?

The kwentra ecosystem is very flexible when it comes to tax definitions. Our configuration is highly customizable and adaptable to your needs.

Can I switch between basic pricing to occupancy-based pricing?

Our flexible and transparent pricing models are designed to accommodate hospitality establishments of all sizes and needs. You can change your pricing model after your current subscription expires. For more details, contact your Experience Manager or view our terms and conditions page.

One of my rooms is undergoing maintenance, can I remove it from my room rack?

You can set a room as “out of order” from the Room Rack, and the room will not be available for booking through any platform. Once the maintenance issue is resolved, you can set the room to “in order” again.

Does kwentra have multiple currency options?

kwentra is used in more than 20 countries, so we operate daily in multiple currencies across our ecosystem. We also offer a wide range of payment options for you and your guests. You can accept any currency after linking to the payment gateway of your choice.

Does kwentra Front Office have an automatic night audit?

kwentra is one of the very few unique hospitality management systems or property management systems (PMS) that offer an automated night audit feature. Depending on your operational needs, you can continue to run your reconciliation manually or automatically.

Does the Booking Engine support online payment during booking?

kwentra Booking Engine is designed to enable you to drive more direct bookings and reduce commissions paid to online travel agents. The Booking Engine is already integrated with multiple online payment gateways such as Adyen or Paymob. Check out our Partners page for a full list of the payment gateways we’ve partnered with to enhance your experience.

Do you have inventory management and cost control for food and beverage outlets?

Combine our easy-to-use Point of Sale module with our Stock Control and Procurement modules for an efficient and streamlined set of tools to run any food and beverage outlet.

If I want to change a setting in my system, who do I contact?

Our step-by-step learning tools and Help Center combined with your learning sessions with the Onboarding Specialist are designed to empower you so you can make changes to your setup whenever needed. If you need additional assistance, your dedicated Experience Manager is available for 24/7 support.

I offer packages and activities at my property, will your system help me sell them?

The add-on packages feature in kwentra Front Office enables you to link all your activities and supplementary services to cross-sell and up-sell your services either directly from the Front Office or distributed onwards from the Booking Engine or the Channel Manager.

Can I use kwentra for hostel-style reservations to put different guests in one room?

Our Front Office enables you to sell separate beds as individual reservations, but you’ll still be able to book entire rooms privately if needed.

Kwentra Property Management System

With 300+ features, our Front Office offers an in-depth view of check-ins, expected arrivals, and housekeeping on one easy-to-use dashboard.

API connectivity and integrations

Back Office Management and Administration

Customer Data Management

Reservations and front desk operations

Room And Rates Management

Group Block Management

PMS Finance and accounting

Enterprise functionality

Customer data and guest profiles

Guest communication

PMS Security And Compliance

Availability calendar

PMS Sales and Catering Module

System performance and hosting

PMS reporting and analytics

Integrated booking engine

Support Level

Per room per month with implementation fee