Product Maya Travel AI Digital Concierge
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Maya Travel AI Digital Concierge

By Maya
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The smartest concierge for hospitality

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Benjamin ManziCo Founder
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Angie Lacia

Hotel distribution optimization expert

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Overview

Launch year

2024

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Compatible integrations

8

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Description

Maya is a digital concierge designed specifically for hospitality brands—resorts, hotels, and guest-facing travel operators.


It acts as a 24/7 virtual assistant on your website and WhatsApp, responding instantly to guest questions, guiding them to book, and capturing leads without delay. Maya speaks over 100 languages, fits seamlessly into your digital guest journey, and reduces manual workload for your front office and reservations teams.


From pre-arrival planning to in-stay requests, Maya ensures faster response times and a better guest experience. It’s ideal for independent hotels, resort chains, airport properties, and small groups looking to boost direct bookings, lower response times, and improve operational efficiency.


The setup is fully handled by our team, with no complex tech or training needed. You’ll be live in under 7 days.


Maya doesn’t just automate—it makes conversations smarter, helps hotels convert more web visitors, and keeps guest engagement flowing even when your team is offline.

Details

Infrastructure detailsStand-alone, Open API, Multi-Property, API Hub
Support languagesENAR
CategoryGuest and traveler tech
SubcategoryWebsite chatbots
Integrations

Maya connects easily to your contact forms, WhatsApp Business, and booking engines. We support deeper integrations (PMS, CRM, CMS) and can work with your tech partners.

IndustryHospitality,Travel
This solution is suitable for:Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Hostels and budget accommodations

Screenshots, videos and other resources

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    Product features

    AI And Natural Language Processing (NLP)

    A.I. Optimization
    FAQ Responses (Canned Responses)
    Measure Bot Performance and Train For More Efficiency
    Real Time 2-Way Translations
    Scripted conversations

    Chatbot Analytics and Data Security

    Analytics And Reporting
    Analytics Dashboard
    Authentication and Authorization
    Bounce Rate
    Dashboarding And Data Visualization
    End-to-End Encryption
    Interaction Rate
    Tracking Total Number of Users

    Chatbot Integration, Connectivity And APIs

    API Connection to CRM to Enhance CRM Guest Profile
    Automated Messages Based on PMS Data
    Booking Engine Module
    Booking.com / Expedia "Direct Connect"
    Direct Links Hotel Mobile App
    Direct Links to Amadeus GDS
    Guest Profile Enrichment
    Integration to Facebook Messenger
    Live Inventory Availability
    Maps Integration
    Open API
    PMS Integration (Add-Ons)
    Multi-Property Management
    Forms with webhook integration module

    Live Chat Handover

    Case Management/Ticketing System
    Live Chat Support
    Message Routing

    Omnichannel Messaging

    Alerts and Notifications
    Chatbot Provides Contextual Support Via Relevant Details
    Decide Which Channel Bot is Active On
    Guest App Or Web Portal Module
    Integration to WeChat
    Integration to WhatsApp
    Mobile Optimized/Responsive
    No Download Required
    Omnichannel Communication (Email, Chat, SMS, Whatsapp)
    Personalized, Customizable, Branded Email or SMS Communication
    Integration to Facebook Messenger

    Sentiment Analysis and Chatbot Marketing

    24/7 Tailor Made Automatized Service
    Bot Can Identify Sentiment Types and Analyze Emotions
    Bot Can Measure The Intensity Of The Emotions
    Check-In Upselling
    Customize Answers Depending on Keywords
    Customize Offers
    Discount Codes (Promocodes)
    On Property Upsells
    Sentiment Analysis Offers Final Output

    Visual Flow Building and Chatbot Customization

    Automated Replies
    Book Internal Services (e.g: Restaurant, Spa, etc)
    Bot Builder (Template Answers)
    Bot Display Name
    Bot Tag Line
    City guides and recommendations
    Content Management System (CMS)
    Customizable Branded Interface
    Deal/Offer Templates Library
    Digital Concierge
    Digital Menus
    Direct Booking Of Tours and Activities In App
    Drag And Drop Template Editor
    Housekeeping Requests
    Multi-Property View
    Room Service Ordering
    Room-Type Suggestions And Price Check
    Set Priority Of Bot and Human Agent

    Support Level

    Local / Regional Support in Middle East and Africa
    24/7 Online Support
    Chat
    Dedicated Account manager and Implementation Manager
    Dedicated customer success manager
    Dedicated onboarding specialist
    Webinars and courses
    In-product help and walk throughs

    Integrations

    Filter:

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    product-image

    Hotelogix Property Management System

    verifiedVendor verified
    Vendor: HotelogixCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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    Hotelogix Multi Property Manager

    verifiedVendor verified
    Vendor: HotelogixCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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    Hotelogix Web Booking Engine

    verifiedVendor verified
    Vendor: HotelogixCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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    Hotelogix Central Reservation Office

    verifiedVendor verified
    Vendor: HotelogixCategory: Commercial and distributionSubcategory: Central Reservation System (CRS)
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    AxisRooms Channel Manager

    verifiedVendor verified
    Vendor: HotelogixCategory: Commercial and distributionSubcategory: Channel Manager
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    AxisRooms Revenue Manager

    verifiedVendor verified
    Vendor: HotelogixCategory: Commercial and distributionSubcategory: Revenue Management System (RMS)
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    Amadeus RevenueStrategy360

    verifiedVendor verified
    Vendor: AmadeusCategory: Business intelligenceSubcategory: Rate Shopping Tools
    product-image

    Amadeus Demand360+

    verifiedVendor verified
    Vendor: AmadeusCategory: Business intelligenceSubcategory: Market Intelligence Tools

    Technical specifications

    Specifications

    Cloud-based, multilingual, and scalable across multi-property setups. Open API available. Also available as stand-alone or through API hubs.

    Configurations

    Configuration is done by the vendor 

    Scalability

    Maya is designed for multi-property rollouts and high guest volume. Centralized dashboard, multi-language content, and performance insights are all included.

    Fee structure

    Annual Flat Fee
    Starting from:
    $6000
    Pricing:

    Maya is offered as a subscription-based SaaS solution. Pricing starts at €500/month depending on features and support level.

    All plans include full onboarding, multilingual AI concierge, and access to our admin dashboard.

    Custom plans are available for multi-property or high-volume hotel groups

    Buyers

    FAQs

    How long does setup take?

    Most clients are live in under 7 days with Maya's team handling configuration.

    Can Maya handle in-stay guest needs?

    Yes, Maya can assist with in-room requests, recommendations, and FAQs—automating front desk interactions via web or WhatsApp.

    Can it be used across multiple locations?

    Yes. Maya supports multi-property setups and can centralize guest interactions across locations in one dashboard.