Integrations

Technical specifications

Overview

Launch year

2018

Compatible integrations

Last Updated

16 Sep 2025

Description

Your hotel made shoppable.

Booking rooms is just the start. Our unified ecommerce platform gives your guests everything they want in one basket. Boosting bookings and increasing your guests’ ancillary spend - all while simplifying the experience for both you and your guests.

Live availability & pricing Give your guests real-time availability and pricing directly from your existing system.
Friction free bookings. Digital guests expect more now than ever. Deliver a seamless experience and increase direct conversion.
Increase your TRevPAR. Effortless upgrades and multi-basket orders mean you increase the average spend of your guests.
Operate smarter. Increasing online bookings means fewer calls, giving your teams the time to focus on your guests.

Details

Infrastructure detailsCloud

Support languagesENAR

CategoryGuest and traveler tech

SubcategoryGuest stay and journey management platforms

Integrations

No need to change your existing tech. Our headless ecommerce platform wraps around your existing technology, so you can provide a seamless multi-basket experience without changing the systems you already use.

IndustryHospitality

This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties

Screenshots, videos and other resources

Watch video

Product features

Show AI Powered product features only

Contactless Solutions General

Customise With Brand Identity (Font, Logo, Colors and Images)

Integrated Payment Gateway

Marketing Communications Opt-in

Mobile Optimized/Responsive

Multi-Currency Support

Multi-Property Management

Pre-arrival Upselling And Upgrades

General GSO

Book a restaurant table

Facilities booking

Apple wallet integrated

Google wallet integrated

Chatbot functionality

Security And Compliance Contactless Solutions

Guest facing experience optimization

Branding And Customization GSO

Management and Optimization GSO

Performance Reporting

PMS Integration

Integrate to CRS

Check-in and Check-out

Check-In Upselling

Food and Beverage ordering

Support Level

Office Hours Online Support

Chat

Dedicated customer success manager

Dedicated onboarding specialist

Integrations

Filter:

Clear filter

OPERA Cloud Property Management (PMS)

Vendor verified

Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

AI Powered

SevenRooms

Vendor verified

Vendor: SevenRoomsCategory: Restaurant technologySubcategory: Restaurant Customer Relationship Management (CRM)

Oracle Hospitality Integration Platform ( OHIP )

Vendor verified

Vendor: Oracle HospitalityCategory: Commercial and distributionSubcategory: Connectivity / Integration Platforms

OPERA 5 Property Management (PMS)

Vendor verified

Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Planet Payment Gateway

Partially verified

Vendor: PlanetCategory: Finance and paymentsSubcategory: Ecommerce payment platforms

Stripe for Hospitality

Unverified

Vendor: StripeCategory: Finance and paymentsSubcategory: Ecommerce payment platforms

Guestline Rezlynx PMS

Unverified

Vendor: GuestlineCategory: Hospitality operationsSubcategory: Property Management System (PMS)

ResDiary

Unverified

Vendor: ResDiaryCategory: Restaurant technologySubcategory: Restaurant Reservation Software

Technical specifications

Specifications

The Ecommerce Platform is designed to slot seamlessly into your existing hotel technology stack. Journey integrates with key tech partners including Oracle, MEWS, Guestline, Sabre, Amadeus, SevenRooms, Resdiary and Stripe. Our team works with your existing providers to configure integrations quickly and smoothly.

Configurations

The onboarding process for Journey's Ecommerce Platform is tailored to the unique needs of each client. Dedicated implementation specialists works closely with clients to understand their specific requirements to ensure a smooth platform onboarding. Journey provides comprehensive training sessions for staff members to ensure they are proficient in using the platform's features effectively. With hands-on support and guidance, hotels can seamlessly integrate the Ecommerce Platform into their operations, optimising efficiency and enhancing the online guest experience from day one.

Scalability

Journey's Ecommerce Platform is built to grow with you. Whether you’re running a single independent hotel or managing a collection of properties, it scales effortlessly across your portfolio. With flexible configuration and powerful backend support, you’ll get consistent, efficient operations across every location. And because it’s modular, you can add the tools you need, when you need them. From room bookings, spa days and treatments, dining reservations, gift vouchers and retail, everything connects seamlessly in one platform.

Fee structure

Performance Based

Pricing:

Buyers

FAQs

What's the contract term?

The contract term is usually 24 months. Of course, we hope you'll enjoy our platform as much as our existing clients do. But if you do decide you want to end your contract after that time, we ask that you give us 30 days' notice.

What fees will I be charged?

Each module has an onboarding fee, which is only chargeable once and covers the cost of the team building out your site, training your teams, and guiding you through the whole onboarding process. There's also a small service fee per module, paid at the point of transaction. This means we can continue to maintain and improve the site, including rolling out new features and functionality, with no additional costs to you. We also provide you with ongoing support if you need it.

How long will set-up take?

It will take approximately 6-8 weeks from the approval of the contract to get you live.

Am I eligible to use the platform?

Our platform is compatible with some of the world's leading software providers. You can see the full list of partners we work with, here: https://journey.travel/about-us/partnerships

Will I sell more using this platform?

By giving guests the ability to book multiple experiences in one go, upgrade their booking, or add additional items to their basket, you'll soon see how much more you can sell by using our platform.

Journey Ecommerce