Integrations

Technical specifications

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Angie Lacia

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Overview

Launch year

2017

Compatible integrations

Description

Quicktext's Velma is an AI powered chatbot for hotels, resorts and hotel chains that helps increase direct bookings and improve the hotels guest experience. Velma speaks as a true native and helps customers find answers to their questions & book rooms in 36 languages for more than 1700 hotels in 76 countries all over the world.

Details

Infrastructure detailsCloud, Multi-Property

Support languagesEN

CategoryGuest and traveler tech

SubcategoryChatbot

Integrations

Quicktext integrates seamlessly with over 6,000 software applications, simplifying the management of contacts and workflow.

IndustryHospitality

Screenshots, videos and other resources

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Product features

AI And Natural Language Processing (NLP)

A.I. Optimization

FAQ Responses (Canned Responses)

Measure Bot Performance and Train For More Efficiency

Real Time 2-Way Translations

Chatbot Analytics and Data Security

Analytics And Reporting

Analytics Dashboard

Dashboarding And Data Visualization

Fallback Rate (FBR) (Bot is unable to gauge the user request)

Tracking Total Number of Users

Chatbot Integration, Connectivity And APIs

API Connection to CRM to Enhance CRM Guest Profile

Automated Messages Based on PMS Data

Booking Engine Module

Booking.com / Expedia "Direct Connect"

Direct Links Hotel Mobile App

Guest Profile Enrichment

Integration to Facebook Messenger

Live Inventory Availability

Maps Integration

Open API

PMS Integration (Add-Ons)

Multi-Property Management

Live Chat Handover

Case Management/Ticketing System

Live Chat Support

Message Routing

Omnichannel Messaging

Alerts and Notifications

Chatbot Provides Contextual Support Via Relevant Details

Decide Which Channel Bot is Active On

Guest App Or Web Portal Module

Integration to WeChat

Integration to WhatsApp

Mobile Optimized/Responsive

No Download Required

Omnichannel Communication (Email, Chat, SMS, Whatsapp)

Personalized, Customizable, Branded Email or SMS Communication

Integration to Facebook Messenger

Sentiment Analysis and Chatbot Marketing

24/7 Tailor Made Automatized Service

Check-In Upselling

Customize Offers

Discount Codes (Promocodes)

On Property Upsells

Visual Flow Building and Chatbot Customization

Automated Replies

Book Internal Services (e.g: Restaurant, Spa, etc)

Bot Avatar

Bot Display Name

Bot Tag Line

City guides and Recommendations

Digital Concierge

Digital Menus

Housekeeping Requests

Multi-Property View

Room Service Ordering

Room-Type Suggestions And Price Check

Support Level

Office Hours Online Support

24/7 Online Support

E-Training / Online Training

Dedicated Account manager and Implementation Manager

Dedicated customer success manager

Dedicated onboarding specialist

Webinars and courses

Integrations

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D-EDGE - Booking Engine

Vendor verified

Vendor: D-EDGECategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Oaky

Vendor verified

Vendor: OakyCategory: Commercial and distributionSubcategory: Upselling Solutions

360° - CRM & Central Data Platform

Vendor verified

Vendor: dailypointCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)

Booking Engine

Vendor verified

Vendor: SHR GroupCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

CRS

Vendor verified

Vendor: SHR GroupCategory: Commercial and distributionSubcategory: Central Reservation System (CRS)

dailypoint Data Laundry

Vendor verified

Vendor: dailypointCategory: Business intelligenceSubcategory: Customer Data Platform (CDP)

dailypoint Loyalty

Vendor verified

Vendor: dailypointCategory: Guest and traveler techSubcategory: Customer Loyalty Software

Cendyn CRM

Vendor verified

Vendor: CendynCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)

Revinate Guest Feedback

Vendor verified

Vendor: RevinateCategory: Business intelligenceSubcategory: Reputation Management

HotelTime PMS

Vendor verified

Vendor: HotelTime SolutionsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Clock PMS+

Partially verified

Vendor: Clock PMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Booking Engine

Partially verified

Vendor: Net affinityCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Revinate Marketing

Partially verified

Vendor: RevinateCategory: Commercial and distributionSubcategory: Marketing Platform

dailypoint Marketplace

Unverified

Vendor: dailypointCategory: Commercial and distributionSubcategory: Connectivity / Integration Platforms

Mews PMS

Unverified

Vendor: MewsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Technical specifications

Specifications

Quicktext is designed to integrate seamlessly with any type of website, regardless of the platform or technology used.

Configurations

You need a website and a booking engine

Scalability

Quicktext is highly scalable and designed to accommodate the needs of both individual properties and multi-property hotel groups. Its centralized management system makes it easy to deploy and manage across multiple locations, ensuring consistency and efficiency for hotel chains and independent hotels alike.

Fee structure

Monthly Flat Fee

Starting from:

Pricing:

Buyers

FAQs

How does Quicktext AI Chatbot increase direct bookings?

Quicktext's AI chatbot, Velma, engages website visitors 24/7, answering questions and guiding them through the booking process. It generated $579 million in booking requests for hotel clients in 2023, increasing direct bookings by an average of 11%.

In how many languages can Quicktext AI Chatbot communicate?

Quicktext's AI chatbot can communicate in 36 languages (including Arabic), making it ideal for hotels with an international clientele.

How does Quicktext AI Chatbot integrate with existing hotel systems?

Quicktext integrates with property management systems (PMS), customer relationship management (CRM) tools, and other hotel software to ensure seamless data flow and operation.

What percentage of customer requests can Quicktext AI Chatbot handle without human intervention?

Quicktext's AI virtual assistant, Velma, successfully processes 85% of customer requests automatically.

How does Quicktext AI Chatbot help with data collection and analysis?

Quicktext analyzes and structures over 2,300 data points for each hotel, providing valuable insights for AI responses, online marketing optimization, and dynamic content generation.

Is Quicktext AI Chatbot suitable for both small hotels and large hotel chains?

Yes, Quicktext is scalable and can be used by properties ranging from boutique hotels to international hotel chains.

How does Quicktext AI Chatbot improve SEO for hotels?

Quicktext's Q-SEO feature generates a dynamic FAQ based on conversation analysis, which can be injected into the hotel's website to improve search engine rankings.