Integrations

Technical specifications

Advisor

Advisory Services

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Angie Lacia

Hotel distribution optimization expert

About Angie Lacia

Overview

Launch year

2024

Compatible integrations

Description

Reflectfy is focused on both the travel and hospitality industries, providing a comprehensive reputation management platform tailored to these sectors. Our suite of integrated products works seamlessly together to collect, analyze, and generate actionable insights from guest reviews across multiple touchpoints.

We offer cloud-based software solutions that can be accessed from anywhere, enabling hotels, resorts, airlines, and other travel businesses to easily manage their online reputation and improve their services.

Our platform is designed for use across various departments including guest relations, operations, management, and marketing. Key features include:

Centralized review collection from diverse sources
AI-powered sentiment analysis and insight generation
Customizable dashboards for different roles and departments
Integration capabilities with existing hospitality/travel tech stacks
Automated reporting and alerts

Reflectfy helps travel and hospitality businesses turn guest reviews into a strategic asset for enhancing guest experiences and driving operational improvements.

Details

Infrastructure detailsCloud, Open API, Multi-Property

Support languagesENAR

CategoryBusiness intelligence

SubcategoryReputation Management

Integrations

IndustryHospitality,Travel

Screenshots, videos and other resources

Simply know your Guests with AI

Product features

General Reputation Management

Management and Optimization Reputation Management

Reputation Reporting and Analytics

Reporting Dashboard

Semantic Analytics

Sentiment Analysis

Review Follow Up And Resolution

Review Monitoring And Management

Analyze Data From All Reviews

Tripadvisor Review Integration

Support Level

Chat

Integrations

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Technical specifications

Specifications

Configurations

To view your hotel reputation online using Reflectfy all you need to create an account at the platform and link your review sources in a matter of minutes (e.g add the url of your Tripadvisor reviews page)

Scalability

Fee structure

Tiered Subscriptions

Starting from:

$99

Pricing:

Reflectfy Pricing Plans

Choose between Monthly or Yearly billing (Save 2 Months with yearly)

Free Plan (Forever)

**Basic**

Perfect for small businesses looking to understand their reputation.

- 50 Reviews/month

- 800 Insights/month

- 50 AI Insights Generations/month

- 1 User

- 150 Focus Areas included

- Email Alerts for New Reviews

- Basic Support

Pro Plan ($99/month)

Advanced features for growing businesses.

- 250 Reviews/month

- 2,000 Insights/month

- 500 AI Insights Generations/month

- 10 Users

- 5,000 Focus Areas included

- Email Alerts for New Reviews

- Standard Support

- Special Requests

- Coming Soon:

- Custom Survey Creation

- Printable QR Surveys

Premium Plan ($249/month)

Enterprise-level features for large teams.

- 2,000 Reviews/month

- 20,000 Insights/month

- 4,500 AI Insights Generations/month

- 25 Users

- 50,000 Focus Areas included

- Email Alerts for New Reviews

- Priority Support

- Priority Special Requests

- Coming Soon:

- Custom Survey Creation

- Printable QR Surveys

- Chat With Your Data

Buyers

FAQs

How does Reflectfy help increase our revenue?

Reflectfy helps identify guest satisfaction trends, popular amenities, and improvement areas, allowing you to make data-driven decisions that enhance guest experience and ultimately boost bookings and revenue.

What's the ROI timeline for implementing Reflectfy?

Most hotels see tangible results within 3-6 months, including improved guest satisfaction scores and more efficient operations through actionable insights.

How does Reflectfy compare to traditional review management systems?

Unlike traditional systems, Reflectfy offers hospitality-specific features, AI-powered insights, and a unified dashboard for all review sources, saving time and providing deeper analytics.

Is there a limit to the number of properties I can manage?

No, Reflectfy scales with your business. Our multi-brand management feature allows you to monitor not only your own properties but also your competitors' properties across different brands and locations. This competitive intelligence helps you benchmark your performance, track market trends, and identify opportunities for improvement. You can organize properties into custom groups, compare performance metrics, and generate comparative analysis reports - all from a single dashboard.

What security measures does Reflectfy have in place?

Reflectfy employs bank-level encryption, regular security audits, and complies with GDPR and other data protection regulations.

What kind of technical support do you provide?

We offer 24/7 technical support, detailed documentation, and dedicated implementation specialists for enterprise clients.

How user-friendly is the dashboard for staff training?

The dashboard is intuitive and requires minimal setup. Just connect your sources and your are ready to go.

How does the sentiment analysis work for multiple languages?

Our AI-powered sentiment analysis supports multiple languages and can detect nuances specific to hospitality industry terminology.

How often are new features released?

We release updates monthly, with major feature releases quarterly. All updates are included in your subscription.

Reflectfy

Transform Guest Reviews into Revenue with AI-Powered Reputation Solution

General Reputation Management

Management and Optimization Reputation Management

Reputation Reporting and Analytics

Review Follow Up And Resolution

Review Monitoring And Management

Support Level

Tiered Subscriptions

$99

Reflectfy Pricing Plans

Free Plan (Forever)

Pro Plan ($99/month)

Premium Plan ($249/month)