Integrations

Technical specifications

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Advisory Services

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Li Hawkins

Project management & innovation

About Li Hawkins

Overview

Launch year

2023

Compatible integrations

Description

Revinate Guests is at the core of our data platform. It is the decoder ring that allows hoteliers to understand, segment, and activate guest data. Think of it as a mission-critical command center.

Millions of data points come together to provide a unified 360 view of guests. Hoteliers can leverage Rich Guest Profiles™ to identify, acquire, and retain their best guests. Segments built in Revinate Guests can then be activated to drive direct revenue through our omnichannel product offerings.

Details

Infrastructure detailsCloud, Multi-Property

Support languagesEN

CategoryGuest and traveler tech

SubcategoryCustomer Relationship Management System (CRM)

Integrations

Our partners bring us closer to transforming the hospitality industry every day. We believe that working together is the best way for our businesses — and our customers — to thrive.

We partner and integrate with leading hotel technology providers. Become a partner, reach out to our partnerships team.

IndustryHospitality

Screenshots, videos and other resources

A comprehensive guide to the hotel customer data platform

Product features

Automation

Call Center Automation

Database Health Monitoring

Email Automation

Workflow Automations

Moving Data From One System To Another

Reservation Matching Between Systems

Updating Integrated Reservations

Tracking Costs

Daily Report Aggregation And Distribution

Pre-Assessment And Prioritizing Data

Contact Management

Attribute Based Segmentation

Automatic De-Duping

CCPA Compliant

Channel/Market Based Segmentation

Contact Management & Segmentation

Contact Segmentation

Customer Profiling

Customize Offers

Flexible Guest Preference management

GDPR Compliant

Geographic Based Segmentation

Guest Profile Enrichment

Loyalty Segmentation

Read through shadow OTA Guest profiles

Customer Service

Activity Dashboard

Automated Pre-Stay Emails

Branded Loyalty Program

Customizable Guest Surveys

Guest Communication (SMS Messaging)

Guest Feedback Management

Guest Management Dashboard

Guest Messages and Notifications

Multi-Brand Loyalty Program

Multi-Lingual (Guest Facing)

Marketing Management

Campaign Analytics

Campaign Management

Campaign Templates

Cross and Upsell. Pre Stay, Stay, Post Stay.

Drag & Drop Template Editor

Email Marketing

Email Marketing Integration

Email Newsletters

Marketing Dashboard

Segmented Emailing (Reservation Type, Demographics, etc.)

Guest Satisfaction Surveys

Gift Cards

Loyalty Program Management

E-Reputation Monitoring

CRM Optimization

A/B Testing And Optimization

Centralized User And Role Management

Mobile Optimized/Responsive

Multi-Lingual

Multi-Property Management

Testing Environment

CRM Reporting & Analytics

Analytics And Reporting

Business Intelligence and Analytics

Dashboarding And Data Visualization

Create custom reports

Communication

Sales Management

Support Level

Office Hours Online Support

24/7 Online Support

E-Training / Online Training

Dedicated Account manager and Implementation Manager

Dedicated customer success manager

Dedicated onboarding specialist

Webinars and courses

Self service onboarding tool

Integrations

Filter:

Clear filter

Infor HMS (Hospitality Management Solution)

Vendor verified

Vendor: Infor HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Shiji Enterprise Platform

Vendor verified

Vendor: ShijiCategory: Hospitality operationsSubcategory: Property Management System (PMS)

OPERA Cloud Property Management

Vendor verified

Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Apaleo Open PMS

Partially verified

Vendor: ApaleoCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Lightspeed Restaurant POS & Payments

Partially verified

Vendor: LightspeedCategory: Restaurant technologySubcategory: Restaurant Management Software & POS

protel Air cloud PMS

Partially verified

Vendor: XN Protel SystemsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Mews PMS

Unverified

Vendor: MewsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Maestro PMS

Unverified

Vendor: Maestro PMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Springer-Miller Systems

Unverified

Vendor: Springer-Miller SystemsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

RMS Cloud

Unverified

Vendor: RMS CloudCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Agilysys

Unverified

Vendor: AgilysysCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Technical specifications

Specifications

Configurations

Depending on your PMS or Spa/Golf/Restaurant system, the integration takes between 2 to 6 weeks, the Implementation team will advise what is required from the hotel side and work with our internal team to get the configuration in place.

Scalability

The scalability is designed to meet the needs of hotels of all sizes.

Fee structure

Pricing:

Pricing details available upon request directly from the vendor

Buyers

FAQs

How does identity resolution work?

Identity Resolution automatically cleans up messy and unreliable data in the PMS without requiring hoteliers to spend hours manually cleaning the data themselves. Powered by machine learning, the identity resolution system can efficiently identify and merge guest profiles that belong to the same person, even if there are variations in the data. Unlike traditional merge logic, our identity resolution considers multiple fields beyond first name, last name, and email. The machine learning identity resolution system can identify profile associations with masked OTA email addresses, typos, name changes, misaligned fields, and faulty text. By automating this process, the product ensures that hoteliers have access to clean and reliable data.

What data sources can we connect to Revinate CDP beyond our PMS?

Revinate CDP allows data-in connections for folio, restaurant, spa, and golf vendors. Each vendor offers unique options mapped from their source. You can use these fields in the enhanced segmentation tool to create hyper-targeted and personalized marketing campaigns. We have an extensive list of data-in vendors for these four connection types (folio, restaurant, spa, and golf). This list is constantly being updated with new vendors – click here for the current list: https://www.revinate.com/partners/

How does loyalty tiers work?

Know which guests to surprise and delight by providing unique benefits and perks with loyalty tiers. Loyalty tiers can be used as a rewards program and as an internal tool to help groups or properties know their customers better and understand their best guests. Hotels can build loyalty tiers using all of the same available filtering capabilities in the powerful segment builder. Customize the qualifying timeframe to determine the best program for an individual hotel and quickly understand the loyalty tier of a guest on the Rich Guest Profile database with an available selection of icons.

Is Revinate Guests a separate product that I need to purchase?

Revinate Marketing customers will automatically have access to the CDP through Revinate Guests. Revinate Guests is where you can access your Rich Guest Profiles™ data, build highly targeted segments and loyalty tiers, analyze database reporting, and more. Segments built in Revinate Guests can then be activated to drive direct revenue through email marketing campaigns.

Do you have recommendations on high performing segments?

Our data shows that the more segment filters you apply to an audience, the more revenue per recipient you’ll earn — 2.6x more revenue by adding just three filters. Some top performing segments include those targeting location, customer demographics and loyalty. Geo-location filters allow you to target local, domestic and international travelers differently based on geo-tagging at a postcode-level. Segment around guest demographics like gender, birthday, family travel, and recognize your most loyal guests by segmenting on lifetime spend or total nights stayed.

Revinate Guests

Confident hoteliers, Delighted guests

Automation

Contact Management

Customer Service

Marketing Management

CRM Optimization

CRM Reporting & Analytics

Communication

Sales Management

Support Level