Product Revinate Guest Feedback
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Revinate Guest Feedback

By Revinate
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Revinate

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Travis CabreraRegional Director
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Angie Lacia

Hotel distribution optimization expert

About Angie Lacia

Overview

Launch year

2009

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Compatible integrations

38

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Description

Revinate Guest Feedback boosts your online ranking, improves your guest experience, and drives direct revenue with consolidated reputation management, guest satisfaction surveys, and best-in-class reporting.

 

Details

Infrastructure detailsCloud, Multi-Property
Support languagesEN
CategoryBusiness intelligence
SubcategoryReputation Management
Integrations

https://www.revinate.com/partners/

IndustryHospitality

Screenshots, videos and other resources

marketingCollateralResource

    Product features

    General Reputation Management

    Automated Reminders
    Conditional Logic
    Customizable surveys
    Guest Satisfaction Surveys
    In-Stay Guest Surveys
    Responsive Surveys
    Segmented Surveys
    SMS Text Messaging

    Management and Optimization Reputation Management

    Mobile Optimized/Responsive
    Multi-Property Management

    Reputation Reporting and Analytics

    Competitor Benchmarking
    Corporate Reporting
    Department Level Reporting
    Reporting Dashboard
    Sentiment Analysis

    Review Follow Up And Resolution

    Case Management/Ticketing System
    Ticketing System
    Workflow Management

    Review Monitoring And Management

    Booking.com Review Integration
    Customer Review Encouragement
    Email Alerts New and/or Negative Reviews
    Google Review Integration
    Guest Feedback Management
    Review Response Functionality
    Social Media Monitoring
    Tripadvisor Review Integration

    Support Level

    Office Hours Online Support
    24/7 Online Support
    E-Training / Online Training
    Dedicated Account manager and Implementation Manager
    Dedicated customer success manager
    Webinars and courses

    Integrations

    Filter:

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    product-image

    Asksuite

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    Vendor: AsksuiteCategory: Guest and traveler techSubcategory: Hotel Communication Omni Channel Platform
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    IDeaS Function Space Revenue Management

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    Vendor: IDeaS - a SAS CompanyCategory: Commercial and distributionSubcategory: Revenue Management System (RMS)
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    Book4time Spa Management

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    Vendor: Book4TimeCategory: Hospitality operationsSubcategory: Back Office Operations Software
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    Predictive Personalization

    verifiedVendor verified
    Vendor: The Hotels NetworkCategory: Commercial and distributionSubcategory: Direct Booking Conversion Tools
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    Conversion & Personalization

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    Vendor: The Hotels NetworkCategory: Commercial and distributionSubcategory: Direct Booking Conversion Tools
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    BenchDirect

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    Vendor: The Hotels NetworkCategory: Business intelligenceSubcategory: Competitive Benchmarking
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    Triptease Data Marketing Platform

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    Vendor: TripteaseCategory: Commercial and distributionSubcategory: Direct Booking Conversion Tools
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    Quicktext

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    Vendor: QuicktextCategory: Guest and traveler techSubcategory: Chatbot
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    Stayntouch Hotel PMS

    verifiedVendor verified
    Vendor: StayntouchCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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    Hotel Booking Engine

    verifiedVendor verified
    Vendor: SiteMinderCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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    IDeaS G3 RMS

    verifiedVendor verified
    Vendor: IDeaS - a SAS CompanyCategory: Commercial and distributionSubcategory: Revenue Management System (RMS)
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    The SiteMinder platform

    verifiedVendor verified
    Vendor: SiteMinderCategory: Commercial and distributionSubcategory: Channel Manager
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    Oracle Hospitality Integration Platform ( OHIP )

    verifiedVendor verified
    Vendor: Oracle HospitalityCategory: Commercial and distributionSubcategory: Connectivity / Integration Platforms
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    Cendyn CRM

    verifiedVendor verified
    Vendor: CendynCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)
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    Shiji Enterprise Platform

    verifiedVendor verified
    Vendor: ShijiCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    Duetto RMS

    verifiedVendor verified
    Vendor: DuettoCategory: Commercial and distributionSubcategory: Revenue Management System (RMS)
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    IDeaS Optix

    verifiedVendor verified
    Vendor: IDeaS - a SAS CompanyCategory: Business intelligenceSubcategory: Business Intelligence Tools (BI)
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    IDeaS SmartSpace

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    Vendor: IDeaS - a SAS CompanyCategory: Business intelligenceSubcategory: Business Intelligence Tools (BI)
    product-image

    IDeaS RevPlan

    verifiedVendor verified
    Vendor: IDeaS - a SAS CompanyCategory: Business intelligenceSubcategory: Business Intelligence Tools (BI)
    product-image

    Infor HMS (Hospitality Management Solution)

    verifiedVendor verified
    Vendor: Infor HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
    product-image

    IDeaS G3 RMS

    verifiedVendor verified
    Vendor: IDeaS - a SAS CompanyCategory: Commercial and distributionSubcategory: Revenue Management System (RMS)
    product-image

    HotelTime PMS

    verifiedVendor verified
    Vendor: HotelTime SolutionsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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    Shiji Enterprise Platform

    verifiedVendor verified
    Vendor: ShijiCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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    Juyo Analytics Data Visualisation

    verifiedVendor verified
    Vendor: Juyo AnalyticsCategory: Business intelligenceSubcategory: Business Intelligence Tools (BI)
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    Asksuite

    verifiedVendor verified
    Vendor: AsksuiteCategory: Guest and traveler techSubcategory: Hotel Communication Omni Channel Platform
    product-image

    Whistle

    partially_perifiedPartially verified
    Vendor: WhistleCategory: Guest and traveler techSubcategory: Guest stay and journey management platforms
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    Hotelchamp Convert

    partially_perifiedPartially verified
    Vendor: HotelChampCategory: Commercial and distributionSubcategory: Direct Booking Conversion Tools
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    Hotelchamp eCommerce

    partially_perifiedPartially verified
    Vendor: HotelChampCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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    protel Air cloud PMS

    partially_perifiedPartially verified
    Vendor: XN Protel SystemsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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    Hotelchamp Metasearch

    partially_perifiedPartially verified
    Vendor: HotelChampCategory: Commercial and distributionSubcategory: Marketing Platform
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    Hotel Website Builder

    partially_perifiedPartially verified
    Vendor: SiteMinderCategory: Hospitality operationsSubcategory: Website Solutions
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    HotSoft PMS

    unverifiedUnverified
    Vendor: Hoist GroupCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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    Tablecheck

    unverifiedUnverified
    Vendor: TablecheckCategory: Hospitality operationsSubcategory: Restaurant Solution
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    Clock PMS+

    partially_perifiedPartially verified
    Vendor: Clock PMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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    Booking Engine

    partially_perifiedPartially verified
    Vendor: Net affinityCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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    RMS Cloud

    unverifiedUnverified
    Vendor: RMS CloudCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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    Channel Connect

    unverifiedUnverified
    Vendor: SabreCategory: Commercial and distributionSubcategory: Channel Manager
    product-image

    Mews PMS

    unverifiedUnverified
    Vendor: MewsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

    Technical specifications

    Specifications
    Configurations

    4 weeks

    Scalability

    Revinate Guest Feedback is highly scalable, catering to the evolving needs of businesses of all sizes. Whether you're a boutique hotel or a global hospitality chain, our platform adapts seamlessly to your growth trajectory. With flexible features and customizable solutions, you can easily expand your guest feedback management strategy without constraints. Our scalable architecture ensures optimal performance, regardless of the volume of feedback or the complexity of your operation, enabling you to maintain exceptional guest experiences as your business expands.

    Fee structure

    Package Based
    Pricing:

    Revinate Guest Feedback offers a flexible pricing model tailored to meet the unique needs of each client. Our pricing structure is transparent and based on factors such as the size of your property, the scope of features required, and the level of support desired. We provide competitive pricing options designed to accommodate businesses of all sizes and budgets, ensuring affordability without compromising on the quality or effectiveness of our solution. Contact our sales team to discuss pricing options and find the plan that best aligns with your requirements.

    Buyers

    FAQs

    Can you provide recommendations on how to respond to negative reviews?

    Responding to negative reviews shows you care about your guests. When a negative review comes in, think of it as an opportunity to improve your business Respond calmly, honestly, and openly – showcase your willingness to engage with the reviewer. How you respond to a negative situation can reflect well on your business and lead to a thoughtful post-review interaction that, in turn, can get guests to update their reviews. Thank the reviewer for sharing their feedback, apologizing for your business not living up to its standards, and acknowledging positive comments where applicable. Research any incidents before responding and let the guest know you will follow up with the correct department.

    Which reviews should my staff respond to?

    We suggest responding to at least 60% of all guest feedback, focusing on 100% of negative reviews and surveys. Respond to ~25% of 4—and 5-star reviews and 50% of 3-star reviews (these tend to include a mix of positive and negative feedback). Responding to reviews lets your guests know you are listening and care about their feedback.

    How can I use sentiment analysis to identify improvements to our property?

    Sentiment analysis is a powerful reporting tool to discover your guests’ opinions on their experience and your property. Use the sentiment analysis word cloud to identify topics that come up most frequently Trending issues in freeform responses represent the items that are top of mind for your guests and are, therefore the most important issues to them. Drill down into topic mentions to review in more detail what is said explicitly about these topics and the context of the review and survey comments.

    What tools can my staff leverage to use Guest Feedback efficiently?

    Revinate provides plenty of tools to help your staff manage reviews and surveys. Set up ticketing rules that automatically create and assign a ticket based on review and survey criteria. This alerts staff when follow-up is needed and allows managers to track ticket completion through reporting. Create templates with suggested responses that follow brand guidelines and allow staff to personalize as needed. Templates can even be attached to tickets, allowing team members to collaborate. Lastly, real-time alerts allow you to stay on top of new reviews and surveys that meet your desired criteria so that you can quickly see and take action on your feedback.

    What should I consider when crafting my survey to generate high completion rates?

    Make informed operational changes based on genuine guest feedback with Revinate Surveys. A survey is only helpful when guests take the time to complete it. Survey questions should follow a logical order to avoid confusion; for example, follow the stay process from start to finish to trigger guests’ memories. Surveys with higher completion rates also tend to group questions according to a topic, like housekeeping and amenities. Aim for a survey to take no more than 5-10 minutes and under 25 questions. A good survey is enough to gather helpful information without customers abandoning it. Lastly, use conditional questions to gather additional insights only when a guest provides a score that meets certain criteria.

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