Integrations

Technical specifications

Advisor

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Ralph Melis

Hotel and travel distribution technology

About Ralph Melis

Overview

Launch year

2022

Compatible integrations

Description

RobosizeME is a process automation specialist for the global hospitality industry, helping companies automate their operational processes based on unique industry knowledge and deep experience. Our digital workers can help hospitality providers automate processes and optimize human effort in all areas of hotel operations, including reservations, front of house, back office, revenue management, group sales, finance and meetings and events.

Challenges in attracting and retaining experienced staff and a complicated combination of multiple IT systems are posing hotelswith the challenge of replacing years of accrued knowledge and finding the required workforce.

Our digital workers will help your experienced staff to focus on guests and bring your business the expected cost-effectiveness and value. Our team collectively has more than 75 years of collective hospitality technology experience, and we partner with many major hospitality technology brands, including Mews, Oracle Hospitality and Shiji Group. Our service is all-inclusive, including the automations, support and cloud hosting.

Details

Infrastructure detailsStand-alone

Support languagesEN

CategoryRobotics and automation

SubcategoryAutomation Solutions

Integrations

Depending on the hotel system (PMS, RMS, CRS, etc.), we employ RPA (robotic process automation) software to navigate the user interface. We are thereby imitating your employee's activity. For this, we require user credentials.

System providers that allow and support API integrations, we build our automations using APIs.

IndustryHospitality,Travel

Screenshots, videos and other resources

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United Arab EmiratesSaudi ArabiaQatarOmanKuwaitLebanonJordanBahrainTurkeySyrian Arab RepublicIsraelIraqIslamic Republic of IranLibyaYemen

Product features

Automation

Call Center Automation

Database Health Monitoring

Deal Management Automation

Email Automation

Workflow Automations

Moving Data From One System To Another

Validating Invoices

Reservation Matching Between Systems

Updating Integrated Reservations

Rate Code Maintenance

Tracking Costs

Comparing Costs

Contract Management

Daily Report Aggregation And Distribution

Commission Tracking

Alert Aggregation And Distribution

Pre-Assessment And Prioritizing Data

Group RFP Requests

File And Document Management

Digital Workers

Payment processes

Payment reconciliation and invoice management

Payment compliance checking

Automated discrepancy alerts

Payment record matching with alternative systems

Invalid booking cancellations

Check credit card validity

Processing cancellations fees

Automatic Top Up Authorizations

Processes virtual credit cards

Verifies booker name

Send a payment link from PMS

PMS Processes

Booking compliancy checking

24-Hour reservation reports

Booking error fixing

Check-in time updating

No-show and cancellation processing

Night audit tasks

Remote update of room status

Invoice routing

Upload STR data

Update booking source

Packages inclusions on bookings

Updating booking market segment

Insert traces

Fixes zip codes

Reviews comments

Checks and compares rate discrepancies

Check member benefits and adds missing info

Data processes

Extract isolated room data

Upload RMS data for BI

F&B Snapshot

Reads data from PDF reports

Extracts columns or rows

Copies and pastes from a file to another

Builds new reports

Fills in template reports

Sends reports by email

Uploads reports to shared drive

Calculates KPIs

Converts data format

Other processes

Automated guest request processing before and during stay

Update user rights IT governance

HVAC check of all rooms

Room status check after check-out

AI-powered process automation

Machine learning integration

Support Level

Local / Regional Support in Middle East and Africa

Office Hours Online Support

24/7 Online Support

Chat

E-Training / Online Training

Dedicated Account manager and Implementation Manager

Dedicated customer success manager

Dedicated onboarding specialist

Webinars and courses

Self service onboarding tool

In-product help and walk throughs

Integrations

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OPERA Cloud Property Management

Vendor verified

Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

OPERA 5 Property Management

Vendor verified

Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Stayntouch Hotel PMS

Vendor verified

Vendor: StayntouchCategory: Hospitality operationsSubcategory: Property Management System (PMS)

HERA Hotel Reservation Bot

Partially verified

Vendor: HERA by Hotel Res BotCategory: Robotics and automationSubcategory: Automation Solutions

OPERA Cloud Sales and Event Management

Partially verified

Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Sales and Catering Solution

Apaleo Open PMS

Partially verified

Vendor: ApaleoCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Mews PMS

Unverified

Vendor: MewsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Maestro PMS

Unverified

Vendor: Maestro PMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)

SynXis Central Reservation System

Unverified

Vendor: SabreCategory: Commercial and distributionSubcategory: Central Reservation System (CRS)

SynXis® Booking Engine

Unverified

Vendor: SabreCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Technical specifications

Specifications

We recommend the RobosizeME hosted option: With the RobosizeME hosted option, all operations are managed on our RPA infrastructure. We provide virtual machines, and as our client, you will need to whitelist our IP addresses. The automations connect to your applications within our environment.

Configurations

The configuration varies from system to system but is usually straight forward. One of our technical experts will guide you through all required steps

Scalability

All of our automations are cloud-hosted, which allows for incredibly quick adaptation to changes as well as easy scaling. Therefore suitable for individual hotels, central offices and hotel chains of all sizes.

Fee structure

Project Based

Starting from:

Pricing:

The automations incur a one-time Creation Cost and an Implementation Fee.

Once the automation has been established, you will be charged a monthly managed service fee that includes the software licences required to run the automation, monitoring, and support to ensure its success. Most automations have a monthly managed service cost between USD 89.00 and USD 389.00, depending on run time and complexity.

More complex automations and/or solutions for larger chains fall under an enterprise and/or centralised level. For centralised solutions, the monthly managed service cost can be as low as USD 3.00 per property.

Buyers

FAQs

How do you connect to my PMS?

Depending on the PMS, we employ RPA (robotic process automation) software to navigate the user interface. We are thereby imitating your employee's activity. For this, we require user credentials with cashier privileges. PMS providers that allow and support API integrations, we process the payments and deposits through APIs.

What are some key benefits of process automation?

Increased accuracy, reduced costs, reduced repetitive tasks, consistency, lower staff turnover due to higher employee happiness, streamlined communication, increased revenues and profits, competitive advantage and many more.

What is RPA?

Robotic Process Automation is a software technology that uses digital workers to simulate the manual actions done by a human through a variety of applications when performing certain tasks in a business process.

What is DPA?

Digital Process Automation uses APIs for the process automation and does not rely on user interfaces.

What is IPA?

Intelligent Process Automation. Also referred to as Hyper-Automation: it incorporates AI (Artificial Intelligence) in the process automation.

What is workflow automation?

Workflow automaion refers to the design, execution and automation of processes where tasks, documents, and information are passed from one employee to another for action, according to a set of rules. It typically integrates with APIs or other integration methods. Tasks can be automated across multiple systems and platforms.

What systems can you work with?

With the top-notch automation software, we can seamlessly work with any system. We have already created connectors for the top hospitality system providers like PMS, RMS, CRS, and CRM, but we can also automate processes with many other systems effortlessly.

Is process automation automatically AI?

Integrating AI and machine learning into modern RPA is gaining popularity. There are RPA use cases that can function without AI, but the truly fascinating and innovative automation examples all incorporate some form of AI.

How do you connect to our systems?

There are two options available: Supplier Hosted or Client Hosted. With the Supplier Hosted option, all operations are managed on our RPA infrastructure. We provide virtual machines, and as our client, you will need to whitelist our IP addresses. The automations connect to your applications within our environment. With the Client Hosted option, you provide the workstation. Install the RPA software and link the machine to Orchestrator. You will need to provide your credentials, and then the automations will operate within your environment.

How much does an automation cost?

The automations incur a one-time Creation Cost and an Implementation Fee. Once the automation has been established, you will be charged a monthly managed service fee that includes the software licences required to run the automation, monitoring, and support to ensure its success. Most automations have a monthly managed service cost between USD 89.00 and USD 389.00, depending on run time and complexity. More complex automations and/or solutions for larger chains fall under an enterprise and/or centralised level. For centralised solutions, the monthly managed service cost can be as low as USD 3.00 per property.

Which departments implement the most automation use cases?

We have observed a strong automation demand from departments such as Finance, Front Office, Revenue Management (including Reservations and Distribution). The majority of our use case examples are in the extremely manual back office processes, even though we also automate processes for restaurants.

What are some use case examples for automation?

Financial reconciliations, including credit card payments and commission amounts, are among the many types of reconciliations that need to be done to ensure accuracy and consistency across multiple systems and files. Automation can be used for a variety of tasks, including reporting, credit limit checks, reservation quality checks, guest review responses, system audits, system implementation, and system migration. Any process that is repetitive, time-consuming and has few exceptions to its rules, can be easily automated.

Process Automation (RPA)