Integrations

Technical specifications

Advisor

Advisory Services

Reach out to one of ExploreTECH`s experts

Angie Lacia

Hotel distribution optimization expert

About Angie Lacia

Overview

Launch year

2022

Compatible integrations

Description

Runnr.ai is a virtual assistant that automates communication on Whatsapp, web chat and Booking.com inbox. We offer a unified inbox that enables you to see all communication and take care of guest requests at one place. We automate the conversation by combining AI and your hotel / guest information.

Runnr.ai is also able to proactively engage with guests on Whatsapp throughout the guest journey. By integrating with your PMS and other software we are able to automate not only FAQ but also repetitive tasks such as automated upsells.

Details

Infrastructure detailsCloud, Multi-Property, Add-on to a res system

Support languagesEN

CategoryGuest and traveler tech

SubcategoryChatbot

Integrations

Runnr.ai easily integrates with your PMS.

Active integrations:

Opera cloud by Oracle
Mews
StayNTouch
Guestline
ClockPMS
Apaleo
Bookingplanner
Cubilis
VIPS pms
Lodgegate

IndustryHospitality

Screenshots, videos and other resources

Product features

AI And Natural Language Processing (NLP)

A.I. Optimization

Measure Bot Performance and Train For More Efficiency

Real Time 2-Way Translations

Chatbot Analytics and Data Security

Analytics And Reporting

Analytics Dashboard

Authentication and Authorization

Dashboarding And Data Visualization

End-to-End Encryption

Interaction Rate

Tracking Total Number of Users

Chatbot Integration, Connectivity And APIs

API Connection to CRM to Enhance CRM Guest Profile

Automated Messages Based on PMS Data

Booking Engine Module

Booking.com / Expedia "Direct Connect"

Direct Links Hotel Mobile App

Maps Integration

Open API

PMS Integration (Add-Ons)

Multi-Property Management

Live Chat Handover

Omnichannel Messaging

Alerts and Notifications

Chatbot Provides Contextual Support Via Relevant Details

Decide Which Channel Bot is Active On

Guest App Or Web Portal Module

Integration to WhatsApp

No Download Required

Omnichannel Communication (Email, Chat, SMS, Whatsapp)

Personalized, Customizable, Branded Email or SMS Communication

Sentiment Analysis and Chatbot Marketing

24/7 Tailor Made Automatized Service

Bot Can Identify Sentiment Types and Analyze Emotions

Bot Can Measure The Intensity Of The Emotions

Check-In Upselling

Customize Answers Depending on Keywords

Customize Offers

Discount Codes (Promocodes)

On Property Upsells

Sentiment Analysis Offers Final Output

Visual Flow Building and Chatbot Customization

Automated Replies

Book Internal Services (e.g: Restaurant, Spa, etc)

Bot Avatar

Bot Display Name

Bot Tag Line

City guides and Recommendations

Customizable Branded Interface

Deal/Offer Templates Library

Digital Concierge

Digital Menus

Direct Booking Of Tours and Activities In App

Drag And Drop Template Editor

Housekeeping Requests

Multi-Property View

QR Codes

Room Service Ordering

Set Priority Of Bot and Human Agent

Unlimited Users

Support Level

Local / Regional Support in Middle East and Africa

24/7 Online Support

Chat

Dedicated Account manager and Implementation Manager

Dedicated customer success manager

Dedicated onboarding specialist

Self service onboarding tool

Integrations

Filter:

Clear filter

Stayntouch Hotel PMS

Vendor verified

Vendor: StayntouchCategory: Hospitality operationsSubcategory: Property Management System (PMS)

OPERA Cloud Property Management

Vendor verified

Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Clock PMS+

Partially verified

Vendor: Clock PMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Apaleo Open PMS

Partially verified

Vendor: ApaleoCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Stardekk Cloud PMS

Unverified

Vendor: StardekkCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Guestline Rezlynx PMS

Unverified

Vendor: GuestlineCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Mews PMS

Unverified

Vendor: MewsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Clock PMS+

Partially verified

Vendor: Clock PMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Mews PMS

Unverified

Vendor: MewsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Technical specifications

Specifications

Configurations

Easy onboarding

The best part? It takes no more than 30 minutes.

Here’s how the process works:

20 min: fill out a simple questionnaire about your hotel.

3 min: connect Runnr.ai to your property management system.

7 min: test the AI and turn it on!

After that, you can tweak the information as needed by observing guest chats to make sure everything is on point for a smooth guest experience.

Scalability

Fee structure

Monthly Flat Fee

Starting from:

$3

Pricing:

Pricing details available directly from vendor website

• Minimum €75 monthly fee

• Excluding optional €25 monthly fee for designated WhatsApp account

•WhatsApp message fees as incurred

Buyers

FAQs

How long does the onboarding take?

max 30 min per property

What are the costs for integration / onboarding?

Integrations and onboardings are included in the price

Can I tune the AI answers?

Yes, AI answers can be tuned based on your property's information.

Automated guest communication

WhatsApp

AI And Natural Language Processing (NLP)

Chatbot Analytics and Data Security

Chatbot Integration, Connectivity And APIs

Live Chat Handover

Omnichannel Messaging

Sentiment Analysis and Chatbot Marketing

Visual Flow Building and Chatbot Customization

Support Level

Monthly Flat Fee

$3