Product Infrasys Cloud POS
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Infrasys Cloud POS

By Shiji
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An enterprise-level cloud POS with an eye for innovation Fast, Reliable, Secure

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Nikkie SinghSenior Vice President for Asia Pacific & Middle East
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Li Hawkins

Project management & innovation

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Overview

Launch year

1998

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Compatible integrations

24

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Description

Built on over two decades of point-of-sales experience and thousands of installations, Infrasys is one of the most versatile and efficient point-of-sale systems on the market today. Infrasys Cloud offers a reliable and scalable solution suite that allows restaurant operators to focus on effective business operations whilst we take care of infrastructure management, PCI compliance, application uptimes, etc. A hardware-agnostic solution that extends the flexibility of hardware choice to our customers. Additionally, integration into the Infrasys Cloud platform has been made incredibly easy by a wide range of public APIs available for third-party companies to integrate into the application. The solution comes with additional modules such as Table Management System, Kitchen Display, and Digital Display to provide an automated process that enhances customer satisfaction and improves business operational efficiency. 

Details

Infrastructure detailsMulti-Property
Support languagesEN
CategoryRestaurant technology
SubcategoryRestaurant Management Software & POS
Integrations
As a Shiji Group brand, open connectivity is in our DNA. Our integration policies are totally transparent and easy to use, with public APIs open to all our clients for any custom integrations. In addition to our dozens of existing integrations. Please visit https://infrasys.shijigroup.com/integrations for more information
IndustryHospitality

Screenshots, videos and other resources

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Product features

Dashboards, Analytics and Reporting

Alerts and Notifications
Ancillary Revenue Tracking
Corporate Reporting
Custom Dashboards
Custom Reports
Daily Reporting
Dashboarding And Data Visualization
Food & Beverage Reporting, Analysis & Forecasting
Reporting And Analytics
Sales Analytics
Sales Data
Sales Forecasting
Sales Reporting
Scheduled Reports

Payment Methods

At Table Payments

Counter Payments

Management and Optimization Operations POS

Online Payments

Reception Payments

Restaurant Analytics And Reporting

Food And Beverage Reporting

Revenue Index
Revenue Per Available Seat
Revenue Per Operating Hour
Revenue Per Available Seat Hour
Food Sales Ratio
Food Sales Index
Beverage Sales Ratio
Beverage Sales Index
Miscellaneous Sales Index
Power BI reports dashboard
Smart Menu optimization per demand level

Support Level

Local / Regional Support in Middle East and Africa
Office Hours Online Support
24/7 Online Support
Chat
E-Training / Online Training
Dedicated Account manager and Implementation Manager
Dedicated onboarding specialist
Webinars and courses
Self service onboarding tool

Integrations

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OPERA Cloud Property Management

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Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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dailypoint Loyalty

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Vendor: dailypointCategory: Guest and traveler techSubcategory: Customer Loyalty Software
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360° - CRM & Central Data Platform

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Vendor: dailypointCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)
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Shiji Enterprise Platform

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Vendor: ShijiCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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SABA Mobile Ordering

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Vendor: Saba HospitalityCategory: Restaurant technologySubcategory: Online Food Ordering Systems
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StayPlease Guest

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Vendor: StaypleaseCategory: Guest and traveler techSubcategory: Guest stay and journey management platforms
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Stayplease Operations

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Vendor: StaypleaseCategory: Hospitality operationsSubcategory: Back Office Operations Software
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WooHoo X Series (JBL by HARMAN)

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Vendor: SmartbeingsCategory: In room techSubcategory: Smart Assistance Devices
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dailypoint Data Laundry

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Vendor: dailypointCategory: Business intelligenceSubcategory: Customer Data Platform (CDP)
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PerfectCheck

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Vendor: PerfectCheckCategory: Restaurant technologySubcategory: Restaurant Revenue Management
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dailypoint Loyalty

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Vendor: dailypointCategory: Guest and traveler techSubcategory: Customer Loyalty Software
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IRIS F&B Mobile Ordering

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Vendor: IRISCategory: Guest and traveler techSubcategory: Mobile ordering technology
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Contactless Dining

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Vendor: PosistCategory: Hospitality operationsSubcategory: Hotel Contactless Solutions
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Restaurant Website Ordering

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Vendor: PosistCategory: Hospitality operationsSubcategory: Website Solutions
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Restaurant CRM Software

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Vendor: PosistCategory: Restaurant technologySubcategory: Restaurant Customer Relationship Management (CRM)
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Oracle MICROS Simphony POS

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Vendor: Oracle HospitalityCategory: Restaurant technologySubcategory: Restaurant Management Software & POS
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Room Service ordering

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Vendor: HotelwayCategory: Guest and traveler techSubcategory: Mobile ordering technology
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Hotel Payment Services

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Vendor: HotelspiderCategory: Finance and paymentsSubcategory: Ecommerce payment platforms
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Property Management System (PMS)

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Vendor: Busy RoomsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Hudini

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Vendor: HudiniCategory: Guest and traveler techSubcategory: Guest stay and journey management platforms
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Annoncer

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Vendor: AnnoncerCategory: Restaurant technologySubcategory: Kitchen Display System
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Sevenrooms

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Vendor: SevenroomsCategory: Hospitality operationsSubcategory: Restaurant Solution
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dailypoint Marketplace

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Vendor: dailypointCategory: Commercial and distributionSubcategory: Connectivity / Integration Platforms
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Mews PMS

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Vendor: MewsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Technical specifications

Specifications
Infrasys Cloud is a cloud-based restaurant management platform designed from the ground up with service-oriented architecture (SOA). A true cloud platform that addresses the key requirements of restaurant business operations today – secure, stable, scalable, mobile, and easy to integrate. Infrasys Cloud platform provides all the advantages of a cloud-based solution whilst allowing business operators to focus on customer experience. A comprehensive solution offering allows customers to choose modules that complement their service delivery ambitions.
Configurations
Multiple outlets in a single location or multiple locations across the world. The system is easy to configure. With Infrasys Cloud, you manage all of them from your head office, from reporting to accounts, inventory and everything in between. The number of implementation days quoted will depend on the number of workstations, tablets, printers and 3rd party interfaces. Please contact our team for quotation
Scalability
At the core of the platform is the enterprise configuration capability that provides sophisticated tools to maintain the centrally-controlled master menu setup as well as any localized menu items managed by individual outlets in a central place. This enterprise architecture can delegate the authority to maintain any requirement (e.g. Menu items, user maintenance, price update, promotions) across various tiers of the enterprise hierarchy i.e. regions, brands, chains, etc. The infrastructure design of Infrasys Cloud allows it to scale seamlessly based on additional load, ensuring the system is always at optimal performance. The system offers businesses the flexibility to choose how they want to operate their restaurants from various operating systems: iOS, Windows, and Android. When required, additional software licenses can be added easily for new properties, outlets, and devices. Additional product modules such as Table Management, Digital Signage, Kitchen Display, and Mobile Ordering can also be added upon the hotel’s request.

Fee structure

Annual Flat Fee
Pricing:
Please reach out to our Middle East sales team via sales-me@shijigroup.com for pricing discussion.

Buyers

FAQs

What languages does your solution support? Does Infrasys Cloud support Arabic language?

Infrasys Cloud can support five languages of any character set, English, Arabic (right to left reading order), Russian, Chinese, and Japanese per property. - Fully translated solution is available in a variety of languages today (function keys, data labels, etc.) - Additionally, a translation tool is available for our regional support team to introduce new languages as needed.

What is the availability of your support team?

Shiji provides 24 x7x365 software support coverage via phone or via Shiji Care. Shiji Support team is made up of industry and product specialists. Each Support specialist understands the hospitality business and has either come directly from within or has received extensive training specific to the hospitality industry. Customer may contact our Local support team via Shijicare Customer Portal: https://support-intl.shijigroup.com Technical Support Number: +971 8000 320 382 Additionally, Shiji also has several partners in the Middle East to provide implementation and hardware support in strategic countries such as: UAE, Qatar, Saudi Arabia, and Egypt.

What happens if my property has no internet connectivity to the cloud?

Infrasys Cloud is designed to ensure continuity of operations even if the communications become unavailable. Multi-layer resilience is built into the application. Each workstation can be assigned to communicate with the platform. Enabling the outlet to continue full service operation. During a communication outage POS transactions are stored locally and finally uploaded to the platform once communication is re- established.

Can Infrasys Cloud work on a tablet?

Infrasys Cloud is designed to run on a variety of hardware including workstation, PC and tablets or mobile devices. For tablet or mobile devices, hotels have the flexibility to choose either Android, Windows or iOS devices to operate their restaurants

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