Integrations

Technical specifications

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Li Hawkins

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Overview

Launch year

2022

Compatible integrations

Description

Shiji Enterprise Platform is a cloud-based hotel management solution designed for hotels and chains with a global presence. A true cloud platform with enterprise capability that is easy to maintain and addresses the key requirements of scalability and fast deployment with enterprise-grade security.

Details

Infrastructure detailsMulti-Property

Support languagesEN

CategoryHospitality operations

SubcategoryProperty Management System (PMS)

Integrations

With over 1200+ API end points and micro-service architecture, Shiji Enterprise Platform is designed to connect with any new system, application or hardware. Each microservice interacts with other microservices within the platform using documented APIs – any new integration hotels need to add to the technology stack can be connected through one of the APIs. Shiji Enterprise Platform can integrate to payment platforms, contactless check-in, QR payments in hotel F&B outlets, or the perfect housekeeping solution for the hotel group. Accessing cashiering APIs or reservation APIs is equally open. Build the technology stack the hotel needs, not the one the provider requires

IndustryHospitality

Screenshots, videos and other resources

Product features

API connectivity and integrations

Integrates to third party channel management

Connect To Main GDSs

E-Reputation Monitoring

Integrated ID And Passport Scanner

Integrated Payment Terminal And Card Reader

Metasearch Connectivity

Integrates with booking engine

Open API support

Integrates with central reservation system

Integration to business intelligence

Integration to revenue management system

Integration to revenue rules engine

Integration to 3rd party rate shoppers

Back Office Management and Administration

Accounting Module

Case Management/Ticketing System

Centralized User And Role Management

Drag and Drop Template Editor

Housekeeping Mobile App

Housekeeping Module

Sales And Marketing module

Spa Management Module

Supports Data Import via Excel, CSV

Task Management

Task Manager (Assign by Individual, Department or Custom Group)

Unlimited Users

Import existing PMS guest data to new PMS upon installation

View dashboards based on user role

Send internal staff notifications via mobile app

Customer Data Management

API Connection to CRM to Enhance CRM Guest Profile

CRM Integration

Emailing Automation (Pre and Post-Stay)

GDPR Compliant

Guest CRM

Guest Feedback Module (Comment Cards/Reviews)

Guest Profiles

In-Stay Guest Surveys

Reservations and front desk operations

Advanced Invoicing and Billing

Alerts And Notifications

Automated Reminders

Automated Room Assignments

Centralized Messaging

Digital Registration

Discount Codes (Promocodes)

Group check-in functionality

Guest App Or Web Portal Module

Integrated Payment Gateway

Mobile Optimized/Responsive

Reservation management

Rules Based Room Assignments

Self Service Check-In

Self Service Check-Out

Tablet/ Kiosk Check-in

Functionality to copy and paste within browser

User interface supports Mouse and Keyboard Function Key

Add reservation notes

Automatically create folios based on rate type

Allow Multiple Travel Agents attached to one reservation

Allow multiple commission rates per Travel Agent

Blacklist

Book multiple packages on a single stay reservation

Manually post charges and credits

Prevent overbooking

Allows for overbooking

Schedule room change throughout stay

Support hourly/day use room rentals

Track downgrades

Track market segment

Track reservation requests

Track upgrades

Trigger new rate if room move occurs

Automatically assign rooms

Charge card at checkout

Apply with multiple payment methods

Create a guest waiting list

Digital registration cards

Email folio

Guest preference management within reservations

Manually assign rooms

Option for multiple folios

Print folio

Printed registration cards

Provides reservation record, history and trail

Quote functionality for reservations

Real-time selling of rooms inventory with add-ons or enhancements

Route folios

Split rate between multiple guests in one room

Supports add-ons

Supports rate code changes throughout the stay

Supports scheduled charges

Room And Rates Management

Automated Room-Type Pricing

Availability Restrictions

Blended Rates And Promotions

Bulk Updating

Derived Rates

Group Reservations Management

Inventory Management

Inventory Restrictions (Allocations & Overbookings)

Lead Days Restrictions

Lenght of Stay (LOS) Restrictions

Policies (Cancellation, Guarantee & Payment)

Rate Packaging Handling Functionality

Support for Weekly And Monthly Rates

Add manual rates

Create confidential rates

Create corporate rates

Create group rates

Create package allowances

Create promotional codes

Create travel agent rates

Set rates based on dates and day of week

Availability of package reconciliation

Rate code order

Group Block Management

Tracking room block activity

24/7 Real-time data

Guest data to use for welcoming and marketing communications

Room blocks reporting dashboard

Shoulder night tracking as part of room blocks

Assign ROH room type

Block a full floor for a group

Block rooms for groups

Create contract rates for groups

Create temporary rates for groups

Fully automate group resume including guestrooms and F&B

Post banquet event order directly

Upload and/or automatically import a rooming list

Batch post charges and credits

Block convention space

Block meeting space

Built-in Sales and Catering Module

Email group invoice

Feature for group block release by date

Group billing account

Group block release length of time

Group routing by date or day including amount limits

Guest & conference room reservations on a single platform

Identify corporate block

Manual post charges and credits

Mark a group block tentative/definite

Print group invoice

Release block to general availability

Release block to group availability

Rolling group block release

PMS Finance and accounting

Batch post

Email an invoice

Make adjustments to guest charges in either A/R or Front Desk Folio

Print an invoice

Process travel agent commissions

Provide centralized billing

Provide Pro forma consolidated invoice which reads current charge routing rules

Setup group routing charges

Setup transient routing charges

Split charges between multiple guests

Support comp accounting

Take pre-payment via guest portal

Accounts receivable feature

Built-in payment processing option

Financial export option

Includes accrual accounting module

Includes cash accounting module

Inclusion of ancillary revenue on folio

Option for 3rd party payments

Supports international tax rates

Supports multiple currencies

Supports multiple payment methods

Integration to 3rd party credit card processors in multiple currencies

Enterprise functionality

Manage data at a centralized, enterprise level

Share company and travel agent profiles

View multi-property availability

Multi-property or enterprise configuration available

Vendor provides enterprise-level logins to view all properties

Vendor provides property-level access and permissions for enterprise accounts

Customer data and guest profiles

Add and store guest notes

Collect and store contact preferences

Configure required fields

Provide tracing for profile management

See guest profile on booking screen

Store guest contact information

Store guest preferences

Store guest's preferred payment

Store loyalty member details

Store special requests

Upload guest ID

View guest stay history across multiple profiles

View guest stay history in guest profile

View total guest value

Guest pop-up note functionality available

API Connection to CRM to Enhance CRM Guest Profile

Branded Loyalty Program

Custom Loyalty Program Module

GDPR Compliant

Guest Management Dashboard

Digital Registration

Centralized guest data across all systems (PMS, point of sale, dining, and activities)

AI-driven duplicate profile management

Guest communication

Add attachments to guest communication emails

CC others on an email confirmation

Customize guest communication templates to align with property branding

Email folio

Send cancellation emails

Send comment card via email

Send confirmation emails

Send guest marketing emails

Send on-property emails

Send pre-arrival emails

Text guests post-stay

Text guests pre-stay

Text guests while in-house

Send confirmation emails

Send on-property emails

PMS Security And Compliance

Supports multi-factor authentication (MFA)

Supports single sign-on

Vendor is able to provide security documentation upon request

Vendor is GDPR compliant

Vendor is PCI compliant

Custom Reports

Audit logs included

Customizable permissions based on user roles

Data export option

PCI-DDS Compliant Payments

Secure guest data storage

Vendor includes vulnerability assessment

Vendor provides data encryption

Vendor provides privacy policy compliance support

Availability calendar

Access to digital tape chart

Minimum length of stay requirements

Provides group availability

Provides in-house status

Provides occupancy statistics

Rate availability calendar

View availability by room type

View availability by unit

View connecting room availability and potential

Drag And Drop Reservations In Calendar View

PMS Sales and Catering Module

Produce banquet events order

Recognize postings that have been made to the group master

Accept digital deposit payments

Events calendar feature

Events room blocking feature

Send contracts for digital signature

System performance and hosting

Private cloud-based hosting

Host in a SaaS cloud environment

Create and configure notification settings

Bandwidth monitoring

Built-in performance analytics

Real-time synchronization

Supports over 500 properties

System up-time monitoring

Vendor provides automatic data backup

Vendor provides data migration support

Vendor provides SLA (Service Level Agreement)

Vendor provides uptime SLA

Vendor provides vulnerability assessment

PMS reporting and analytics

Alerts and Notifications

Customizable notifications and alerts

Ancillary revenue tracking

Multi-property dashboard

Export results in Excel or CSV

Activities reports

Events reports

Forecast reports

Group reports

Guest birthday, anniversary and/or special occasion reports

Guest communications reports

Guest demographic reports

Housekeeping reports

Marketing reports

Night audit reports

Pickup Analysis

Occupancy reports

Provide cancellation reports

Accounts receivable reports

Reservations reports (arrival, departure, in-house)

Revenue reports available

Revenue forecasting and budgeting

Schedule reports to be emailed

User-friendly reports generation

Vendor provides AI analytics

Integrated booking engine

Third party online booking engine integrated into PMS

3rd party add-ons integration available

Integration to 3rd party yield management and/or RMS

Integrations to guest loyalty systems

Linked reservations option

Mobile check-in feature

Online payment option

Post-stay email option

Pre-arrival email option

Real-time availability

Recognizes rate eligibility for loyalty members

Reservation confirmation email

Reservation modification feature

Reservation search function

Secure payment processing

SSL certificates included

Support Level

Local / Regional Support in Middle East and Africa

Office Hours Online Support

24/7 Online Support

Chat

E-Training / Online Training

Dedicated Account manager and Implementation Manager

Dedicated customer success manager

Dedicated onboarding specialist

Webinars and courses

Self service onboarding tool

Integrations

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Duetto RMS

Vendor verified

Vendor: DuettoCategory: Commercial and distributionSubcategory: Revenue Management System (RMS)

IDeaS G3 RMS

Vendor verified

Vendor: IDeaS - a SAS CompanyCategory: Commercial and distributionSubcategory: Revenue Management System (RMS)

Infrasys Cloud POS

Vendor verified

Vendor: ShijiCategory: Restaurant technologySubcategory: Restaurant Management Software & POS

Revinate Guest Feedback

Vendor verified

Vendor: RevinateCategory: Business intelligenceSubcategory: Reputation Management

Oaky

Vendor verified

Vendor: OakyCategory: Commercial and distributionSubcategory: Upselling Solutions

Online payments

Vendor verified

Vendor: AdyenCategory: Finance and paymentsSubcategory: Ecommerce payment platforms

In Person payments

Vendor verified

Vendor: AdyenCategory: Finance and paymentsSubcategory: Offline and physical payments

Multi-channel CRM

Vendor verified

Vendor: Bookboost ABCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)

Atomize RMS

Vendor verified

Vendor: AtomizeCategory: Commercial and distributionSubcategory: Revenue Management System (RMS)

dailypoint Loyalty

Vendor verified

Vendor: dailypointCategory: Guest and traveler techSubcategory: Customer Loyalty Software

Unified Inbox

Vendor verified

Vendor: Bookboost ABCategory: Guest and traveler techSubcategory: Hotel Communication Omni Channel Platform

ReviewPro

Vendor verified

Vendor: ShijiCategory: Business intelligenceSubcategory: Reputation Management

Revenue Planning & Analytics by Fairmas

Vendor verified

Vendor: FairmasCategory: Business intelligenceSubcategory: Financial planning and reporting

Cendyn Booking Engine

Vendor verified

Vendor: CendynCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Cendyn CRS

Vendor verified

Vendor: CendynCategory: Commercial and distributionSubcategory: Central Reservation System (CRS)

Cendyn CRM

Vendor verified

Vendor: CendynCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)

Goki Smartdisc

Vendor verified

Vendor: GokiCategory: Information communication technologySubcategory: Access Control And Door Lock Tech

Smart Lock Pro

Vendor verified

Vendor: GokiCategory: Information communication technologySubcategory: Access Control And Door Lock Tech

Business Intelligence

Vendor verified

Vendor: LighthouseCategory: Business intelligenceSubcategory: Business Intelligence Tools (BI)

HotLync

Vendor verified

Vendor: Ennovatech SolutionsCategory: Hospitality operationsSubcategory: Back Office Collaboration Hotel Tools

Commission Tracking

Vendor verified

Vendor: RobosizeMECategory: Robotics and automationSubcategory: Automation Solutions

Payment/Deposit Automation

Vendor verified

Vendor: RobosizeMECategory: Robotics and automationSubcategory: Automation Solutions

Reservation Quality Check

Vendor verified

Vendor: RobosizeMECategory: Robotics and automationSubcategory: Automation Solutions

AI-Driven No Show and Fake Reservation Catcher

Vendor verified

Vendor: RobosizeMECategory: Robotics and automationSubcategory: Automation Solutions

Revinate Guests

Vendor verified

Vendor: RevinateCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)

FairPlanner by Fairmas

Vendor verified

Vendor: FairmasCategory: Business intelligenceSubcategory: Financial planning and reporting

Cross-channel hotel payments

Vendor verified

Vendor: AdyenCategory: Finance and paymentsSubcategory: Offline and physical payments

Data Management for Hotel Assets by Fairmas

Vendor verified

Vendor: FairmasCategory: Business intelligenceSubcategory: Business Intelligence Tools (BI)

FLYR Hospitality | Optimize

Vendor verified

Vendor: FLYRCategory: Commercial and distributionSubcategory: Revenue Management System (RMS)

WiFi Guest Management

Vendor verified

Vendor: 4WiFiCategory: In room techSubcategory: Guest Internet

FLYR Hospitality | Insights

Vendor verified

Vendor: FLYRCategory: Business intelligenceSubcategory: Business Intelligence Tools (BI)

dailypoint Loyalty

Vendor verified

Vendor: dailypointCategory: Guest and traveler techSubcategory: Customer Loyalty Software

dailypoint Data Laundry

Vendor verified

Vendor: dailypointCategory: Business intelligenceSubcategory: Customer Data Platform (CDP)

360° - CRM & Central Data Platform

Vendor verified

Vendor: dailypointCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)

Book4time Spa Management

Vendor verified

Vendor: Book4TimeCategory: Hospitality operationsSubcategory: Back Office Operations Software

Alliants Guest App

Vendor verified

Vendor: AlliantsCategory: Guest and traveler techSubcategory: Digital concierge solutions

Alliants Experience Platform

Vendor verified

Vendor: AlliantsCategory: Guest and traveler techSubcategory: Guest stay and journey management platforms

Duetto RMS

Vendor verified

Vendor: DuettoCategory: Commercial and distributionSubcategory: Revenue Management System (RMS)

Revinate Guest Feedback

Vendor verified

Vendor: RevinateCategory: Business intelligenceSubcategory: Reputation Management

Unified Communications

Partially verified

Vendor: Alcatel-LucentCategory: Information communication technologySubcategory: Telephone Systems / PBX

Planet Payment Gateway

Partially verified

Vendor: PlanetCategory: Finance and paymentsSubcategory: Ecommerce payment platforms

Visionline Access Management

Unverified

Vendor: Assa AbloyCategory: Information communication technologySubcategory: Access Control And Door Lock Tech

Vostio Access Management

Unverified

Vendor: Assa AbloyCategory: Information communication technologySubcategory: Access Control And Door Lock Tech

Mobile Access and Keyless Solution

Unverified

Vendor: Assa AbloyCategory: Information communication technologySubcategory: Access Control And Door Lock Tech

Samsotech Passport/ID scanners

Unverified

Vendor: Samsotech InternationalCategory: Hospitality operationsSubcategory: Back Office Operations Software

dailypoint Marketplace

Unverified

Vendor: dailypointCategory: Commercial and distributionSubcategory: Connectivity / Integration Platforms

Hapi cloud

Unverified

Vendor: HapiCategory: Commercial and distributionSubcategory: Connectivity / Integration Platforms

Alliants Conversations

Unverified

Vendor: AlliantsCategory: Guest and traveler techSubcategory: Customer Communication

Technical specifications

Specifications

Shiji Enterprise Platform is a true cloud platform hosted in AWS and offering a global deployment model with multi-region high availability. The solution is offered as a Software as a Service (SaaS) model. The full range of functionality is provided using API calls which customers can choose to call directly from their own applications or using the Shiji Enterprise Platform User Interface (UI). Shiji Enterprise Platform uses a consistent user interface making it comfortable for users to interact with the product. Specific focus has been placed on reducing the cognitive load by ensuring information is intuitively and easily available from the screens as users interact with the product. The Shiji Enterprise Platform offers a dashboard landing page for all key business areas. Dashboards across the platform provide graphics to simplify complex data presentation. We allow users to engage better with your customers through these dashboards embedded in various modules of the application providing business context-based data, driven by dates and refined through elastic search or advanced filtering options.

The following features are available with the addition of ReviewPro:

Post-stay email option
Pre-arrival email option
E-Reputation Monitoring
Send comment card via email
Text guests post-stay
Text guests pre-stay
Text guests while in-house

The following features are available with the addition of Shiji Analytics:

Multi-property dashboard
Vendor provides AI analytics

Our team are actively working on our Next Generation Experience (NGX) with the first phase being the IBE, expected for release through Q1 '25.

Configurations

Because Shiji Enterprise Platform was built for global hotel companies, hotel only needs to configure the portfolio once from the global, regional or brand perspective. All updates to the central configuration are consumed across your estate, based on the standards you set. Adding a new hotel is just a couple of clicks.

Scalability

Manage your estate with ease. Even when adding more brands, hotels, outlets, and services, the system works just as fast. Every set-up can be inherited from every property. Hotels added to the enterprise level may inherit the globally defined entities, empowering central management functions and control of brand and marketing strategies and immediately implementing global changes in line with market expectations. Leveraging today’s contemporary technology and cloud deployment model, Shiji Enterprise will provide discreet business microservices to support lines of business logic and autonomy in design and development, with an auto-scaling infrastructure to meet demand.

Fee structure

Annual Flat Fee

Pricing:

Buyers

FAQs

How should I request a product demo?

Please contact Shiji Middle East Sales team at sales-me@shijigroup.com

How many integrations does Shiji Enterprise Platform have?

We will continue adding technology partners to our growing list of Integrations. Please refer to the list of our Integrations here: https://enterpriseplatform.shijigroup.com/integrations

Does Shiji Enterprise Platform offer mobile check-in/ check out?

Mobile check in/check-out is optional module of Shiji Enterprise Platform. Please reach out to our sales team at sales-me@shijigroup.com for product demo.

How is this a Platform?

In the hotel industry, the central system has traditionally been considered the property management system (PMS). While the intention was good, in reality, most PMS solutions are focused on inventory control, invoicing, and check-in and check-out management. For a truly central system, additional technology systems need to be added-on, and in most cases, require "fixes" that need expensive integrations, support contracts and, often, large payments from all parties. So, we designed a platform. Technology is ever-evolving and we know hotels need different systems attached. Although we offer reputation management, spa management, payment solutions, and distribution solutions, our customers are free to bring their own solutions to the table and integrate them with ours. They're even free to provide their own user interface. Shiji Enterprise Platform is a platform because all your technology requirements can connect at hotel, regional, national or global levels.

Why Enterprise-First?

Global and multinational hotel companies require technology solutions that can deal with the complexity of hospitality around the world. Today, most solutions are designed bottom-up, meaning they're designed to deal with a single property and then scale up to cope with group and chain requirements. To manage groups and cross border hotels, additional systems need to be added. We designed Shiji Enterprise Platform for hospitality to be enterprise-first, because unlike other industries, in hospitality, it is better to scale down than the try to scale up.

Does Shiji Enterprise Platform work for Independent Hotels?

Yes. Unlike most enterprise-level technologies, Shiji Enterprise Platform was designed to work for independent hotels as well. Easy integrations, highly practical user interfaces and almost infinite customization possibilities, Shiji Enterprise Platform is the ideal solution for the most innovative independent hotels. After creating a hotel to take care of your guests at a whole new level, adopt a hotel property management platform that can take care of the technology in the same way.