Save time, energy, and money with Smart Payments

Your fully automated online payment solution

You became a hotelier to provide guests with an unforgettable experience, not to waste time typing credit card info or manually processing payments. We get it, managing payments from online travel agencies and chasing prepayments can be a hassle.

At Smarthotel, we believe your time and energy are better spent on what truly matters. That’s why we created Smart Payments: a fast, secure, and fully automated payment solution.

With Smart Payments, you’ll save valuable time by automating repetitive tasks. Learn more about how our tool can streamline your payment process below.

Automatic VCC charges

When a guest books and pays through an OTA like Booking.com, Expedia, or Hotelbeds, one common way to receive payment is by charging the OTA’s virtual credit card (VCC) on the guest's arrival day. However, for each booking, you must manually enter a new VCC to process the payment. This are several downsides to manually charging VCC's:

• Time-consuming and error-prone: Each VCC has a unique card number, expiration date, and CVC, which you must manually input into your POS terminal. This process is not only slow but also prone to mistakes.
• Legal risks: Did you know that manually processing and storing credit card information is illegal under EU regulations? 
• Expiration and deadlines: VCCs have an expiration date and need to be charged within a specified timeframe (e.g., 4 weeks to 12 months from the check-out date). Missing this window means losing access to the funds, further complicating the payment process.

Smarthotel streamlines your operations:

• Automates VCC data entry and integrates seamlessly with your system for instant payment confirmations.
• Reclaims valuable time for you and your team, boosting overall efficiency.
• Ensures compliance with GDPR and PCI-DSS, protecting your business from potential data security breaches.

Integrated payment page

In today’s fast-paced world, why let a guest view availability without the option to book? Delays can lead to lost customers and extra work. Our integrated payment page, connected directly to the booking module, allows guests to complete their reservation in one seamless step. Once on the page, guests can:

• Make payments via your preferred method
• Authorize their credit card details

We can also ensure the page matches your website’s design for a cohesive experience.

Payment links via email

If a guest calls or emails expressing interest in a stay, you can easily send them a payment link, directing them to our payment page with various options.

Handle Prepayments with Ease

Requesting prepayments can be a hassle. Managing emails, tracking who has paid, and sending reminders. With Smart Payments, prepayment emails are automatically sent based on your policy (IATA and rate code). This automation works even with third-party booking engines or guest bookings from any source (e.g., OTA or direct). Once the guest’s info is in the PMS, the system sends the payment link automatically.

Book a demo and see how hotel automation can benefit you!

1. Automate OTA settlement charges with virtual credit cards.
2. Send prepayment links via email automatically.
3. Automate reception and “offline payments” with connected payment terminals.
4. Eliminate hours of manual work.
5. Fully PCI & PSD2 compliant for maximum security.
6. Guests can pay using their preferred payment method.