Integrations

Technical specifications

Advisor

Advisory Services

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Angie Lacia

Hotel distribution optimization expert

About Angie Lacia

Overview

Launch year

2016

Compatible integrations

Description

Omni Automate AI Chatbot helps hotels to boost direct bookings from every direct channel, while delivering an exceptional personalized guest experience 24/7.With the advanced AI powered automation capabilities, Omni Automate AI Chatbot enhance the complete guest journey from the inspiration & planning, booking process, pre-arrival, in-Stay until the post-stay support.

Details

Infrastructure detailsCloud

Support languagesENAR

CategoryGuest and traveler tech

SubcategoryChatbot

Integrations

IndustryHospitality,Travel

Screenshots, videos and other resources

Tactful - The Digital Guest engagement platform

Product features

AI And Natural Language Processing (NLP)

A.I. Optimization

FAQ Responses (Canned Responses)

Measure Bot Performance and Train For More Efficiency

Chatbot Analytics and Data Security

Analytics And Reporting

Analytics Dashboard

Dashboarding And Data Visualization

End-to-End Encryption

Interaction Rate

Tracking Total Number of Users

Chatbot Integration, Connectivity And APIs

API Connection to CRM to Enhance CRM Guest Profile

Direct Links Hotel Mobile App

Guest Profile Enrichment

Integration to Facebook Messenger

Open API

Live Chat Handover

Case Management/Ticketing System

Live Chat Support

Message Routing

Omnichannel Messaging

Alerts and Notifications

Chatbot Provides Contextual Support Via Relevant Details

Decide Which Channel Bot is Active On

Integration to WhatsApp

No Download Required

Omnichannel Communication (Email, Chat, SMS, Whatsapp)

Integration to Facebook Messenger

Sentiment Analysis and Chatbot Marketing

Check-In Upselling

Customize Answers Depending on Keywords

On Property Upsells

Visual Flow Building and Chatbot Customization

Automated Replies

Book Internal Services (e.g: Restaurant, Spa, etc)

Bot Avatar

Bot Builder (Template Answers)

Bot Display Name

City guides and Recommendations

Content Management System (CMS)

Customizable Branded Interface

Deal/Offer Templates Library

Digital Concierge

Digital Menus

Direct Booking Of Tours and Activities In App

Housekeeping Requests

Multi-Property View

Room Service Ordering

Set Priority Of Bot and Human Agent

Unlimited Users

Support Level

Local / Regional Support in Middle East and Africa

Office Hours Online Support

Chat

E-Training / Online Training

Dedicated Account manager and Implementation Manager

Dedicated customer success manager

Dedicated onboarding specialist

Webinars and courses

Self service onboarding tool

Integrations

Filter:

Clear filter

Chatbot

Vendor verified

Vendor: HotelwayCategory: Guest and traveler techSubcategory: Chatbot

Live Chat

Vendor verified

Vendor: HotelwayCategory: Guest and traveler techSubcategory: Customer Communication

Mews PMS

Unverified

Vendor: MewsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Technical specifications

Specifications

Powerful No-Code Studio for Easier & Smarter Automations

Customer service teams use Tactful’s no-code Automation Studio to effortlessly design, test and deploy workflows that eliminate complexity and boost efficiency.

Configurations

The admin of the Meta Business Manager account should authorize the WhatsApp integration, The admin of the Facebook page should authorize the Messenger integration ,Website admin should install the chat widget on the website content management system

Scalability

Faster deployment

Implement AI models quickly, reducing time to market and complexity.

Easy configurations

Configurable models to meet unique business requirements and goals.

Flexible AI integration

Leverage advanced language models for more natural customer interactions.

Fee structure

Usage Based

Pricing:

Buyers

FAQs

What is Tactful AI, and how can it benefit the hospitality industry?

Tactful AI is an omnichannel customer experience management platform that leverages AI to deliver personalized, efficient, and scalable interactions. For the hospitality industry, it helps streamline guest communications, improve service efficiency, and enhance overall guest satisfaction by automating routine inquiries, personalizing experiences, and managing feedback across multiple channels.

How does Tactful AI handle multi-language guest interactions?

Tactful AI supports multi-language communication, enabling hotels to serve guests in their preferred language. This feature ensures seamless, culturally aware interactions through AI-powered translation and natural language understanding (NLU), critical for hotels catering to diverse international clientele.

Can Tactful AI integrate with our existing PMS, CRM, or booking systems?

Yes, Tactful AI is designed for flexibility and integration. It can integrate with popular Property Management Systems (PMS), Customer Relationship Management (CRM) tools, and booking platforms to centralize data, automate workflows, and provide a unified guest service experience.

What types of interactions can be automated using Tactful AI?

Tactful AI can automate various interactions, including answering FAQs, processing booking requests, handling cancellations or modifications, providing personalized recommendations, and resolving common service issues. This reduces the workload on staff and allows them to focus on high-value tasks.

How does Tactful AI ensure data security and compliance, especially with regulations like GDPR?

Tactful AI prioritizes data security and compliance by employing robust encryption methods, secure data storage, and privacy-focused practices. It adheres to global standards like GDPR, ensuring that guest data is handled responsibly and transparently, a critical aspect for hospitality businesses managing sensitive guest information.

Tactful Automate

Simpler, Better and Modern Customer Service

AI And Natural Language Processing (NLP)

Chatbot Analytics and Data Security

Chatbot Integration, Connectivity And APIs

Live Chat Handover

Omnichannel Messaging

Sentiment Analysis and Chatbot Marketing

Visual Flow Building and Chatbot Customization

Support Level

Powerful No-Code Studio for Easier & Smarter Automations

Faster deployment

Easy configurations

Flexible AI integration

Usage Based