Product innLine
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innLine

By TigerTMS
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Guest Engagement with Voicemail and Call Wakeup

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Overview

Launch year

1970

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Compatible integrations

3

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Description

innLine is the premier voice messaging, wake-up management, and room status solution, delivering seamless communication and an enhanced guest experience. Designed specifically for the hospitality industry, it integrates fully with a hotel’s Property Management System.


Key Features:

  • Multiple languages – our multi lingual platform supports the most widely spoken languages
  • Guest Voice Messaging – free up staff time by eliminating the need to deliver messages to rooms
  • Wake-up Calls – reports are generated as standard
  • Group Messaging – to facilitate tour leads to create and send voicemail messages to their own group
  • Group Wake-up Calls – a simplified way to wake a guests checked in as part of a group
  • Room Status – easy management of room stock for efficient housekeeping
  • Minibar Management – posting to the PMS for billing

Details

Infrastructure detailsStand-alone
Support languagesEN
CategoryInformation communication technology
SubcategoryTelephone Systems / PBX
Integrations

Our voice messaging and wake-up call platform integrates effortlessly to your PMS using the power of iLink. It ensures your infrastructure is linked for optimal performance and functionality.

IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Serviced apartments and extended-stay properties, Hostels and budget accommodations

Screenshots, videos and other resources

Product features

General Telephone Systems

Automated Attendant Services
Call Waiting and Call Forwarding
Mini Bar Posting
Room Status Change
Unlimited Extensions
Voicemail Recording
Wake Up Calls

Support Level

Local / Regional Support in Middle East and Africa
Office Hours Online Support
24/7 Online Support
Chat
E-Training / Online Training
Dedicated Account manager and Implementation Manager
Dedicated customer success manager
Dedicated onboarding specialist
Webinars and courses

Integrations

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OPERA Cloud Property Management

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Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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OPERA 5 Property Management

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Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Oracle Hospitality Integration Platform ( OHIP )

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Vendor: Oracle HospitalityCategory: Commercial and distributionSubcategory: Connectivity / Integration Platforms

Technical specifications

Specifications
Configurations

Our onboarding process for TigerTMS innLine is designed to be smooth and efficient. We begin with analysis to understand your specific requirements in order to undertake the implementation. Our experienced projects team assist with the configuration and setup. We provide initial training and ongoing support to ensure you and your team are fully comfortable and confident using TigerTMS to maximise its benefits for your business.

Scalability

TigerTMS, innLine is designed to scale with your business. Whether you're a small independent hotel or a growing chain, our system can adapt to your evolving needs. Easily add new properties, users, and functionalities as your business expands. Our flexible architecture and cloud-based platform ensure that TigerTMS can handle increasing demands without compromising performance or stability. We're committed to providing a scalable solution that supports your growth trajectory and helps you achieve your long-term goals.

Fee structure

Price Per User
Pricing:

Buyers

FAQs

Is it possible to send one message to all guests who may have travelled in a group?

Yes, Group Messaging facilitates tour leads so they can create and send voicemail messages to all guests who are part of their own group.

Is it possible to set Wake-up Calls to a group of guests?

Yes, the Group Wake-up Calls feature is a simplified way to wake a guests checked in as part of a group. This is particularly useful for tours planned for groups of hotel guests.