Integrations

Technical specifications

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Li Hawkins

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About Li Hawkins

Overview

Launch year

2016

Compatible integrations

Description

A contactless guest solution for hotels and restaurants that goes beyond just a contactless solution.While we have features that encompass all the features and capabilities of a contactless guest application, we’ve focused on providing an experience for guests that endeavors to come at par with the experience offered at the property.These solutions have been built under the close watch of veteran hoteliers that clearly reflects in the application.The app not only covers the order taking part but also includes back-of-the-house operations such as trolley and tray clearance, and service request monitoring. For guests the app focuses on delivering a clean and smooth experience and for hoteliers it focuses on delivering efficient operations with lean staffing.

Details

Infrastructure detailsCloud, Multi-Property

Support languagesEN

CategoryHospitality operations

SubcategoryHotel Contactless Solutions

Integrations

Integration with all major POS systems

IndustryHospitality

Screenshots, videos and other resources

Product features

Contactless Solutions General

Alerts and Notifications

Customise With Brand Identity (Font, Logo, Colors and Images)

Interactive Content

Mobile Access On Any Device

Mobile Optimized/Responsive

Multi-Lingual

Multi-Property Management

No Download Required

Web Based (Appless)

Security And Compliance Contactless Solutions

Tours & Activities Booking

Check-in and Check-out

Food and Beverage ordering

Contactless Ordering

Customizable Branded Interface

Dietary Information With Filters For Preferences And Allergens

Digital Menus

Menu Management

Multi-Menu Ordering

Support Level

24/7 Online Support

E-Training / Online Training

Dedicated Account manager and Implementation Manager

Dedicated customer success manager

Dedicated onboarding specialist

Integrations

Filter:

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Technical specifications

Specifications

No new hardware required as our product works on all android/IOS devices

Configurations

The technology supplier has to do the set up from the back end, and training for the client is part of the pricing.

Scalability

Custom solution for hotels to help them increase their revenue, increase APC, reduce cost, run smooth operations, enhance guest experience and much more

Fee structure

Annual Flat Fee

Pricing:

Buyers

FAQs

How does the contactless QR code mobile platform work?

Guest scans a QR code which holds the platform URL. After scanning the QR code guests are directed to the platform on phone's default browser.

Do guests need to download any application to use it?

Guests doesn’t have to download any application to use the platform.

How is the mobile platform different from other hotel service digitization solutions?

Mobile platform serves as a multi-purpose tool which eliminates the installation of additional hardware. Along with a user-friendly interface, mobile platforms are easy to align with the guest’s requirement and ability to operate.

Can the platform be customized to match the hotel's branding?

Yes, the hotels can customize the platform layout and design to match the brand standards.

What services can be made digital through the platform?

Services such as Guest Service Directory, F&B menus, spa menu, laundry list, TV Channel guide, offers/promotions collateral, concierge menu, resort activities etc. can be made digital through the platform.

Can guests place orders/requests for in-room dining, laundry, and spa services through the platform?

Yes, guests can place orders and amenities request through the platform.

How are orders/requests processed once placed through the platform?

Orders/requests placed through the platform are received in a back-end console which is managed by the hotel team. This console can be used in any device and can be integrated with POS systems.

Is the platform secure and user-friendly?

Yes, the platform is secure and user friendly. It is approved by the Compliance team of top hotel chains and has been made considering the fact that end users will be hotel guests and associates.

Can the platform integrate with the hotel's existing systems?

Platform can integrate with the hotel POS system.

What are the benefits of using our contactless QR code mobile platform for hotel services?

a. Efficient and Cost Saving Marketing Lever b. Good ROI with Orderable menus c. IT approved by renowned Hotels Chains d. Quick Delivery of platform e. User Friendly f. 24x7 Tech Support

Vserve Pro-Techt

Vserve Pro-Techt

Contactless Solutions General

Security And Compliance Contactless Solutions

Tours & Activities Booking

Check-in and Check-out

Food and Beverage ordering

Support Level

Annual Flat Fee