Product Mews PMS
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Mews PMS

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By Mews
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Mews PMS

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Markus Levin
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Li Hawkins

Project management & innovation

About Li Hawkins

Overview

Launch year

2023

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Compatible integrations

280

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Description

Mews PMS is a cloud-based property management system designed to streamline operations for modern hoteliers. Ideal for independent hotels, chains, and small groups, Mews centralizes guest information, reservations, and property management into a single platform. Empowering front office, housekeeping, and management teams, Mews offers a user-friendly interface and robust features to enhance guest experiences and increase operational efficiency. To maximize its potential, Mews integrates seamlessly with various third-party systems such as payment gateways, channel managers, and guest engagement tools. 

Details

Infrastructure detailsStand-alone
Support languagesEN
CategoryHospitality operations
SubcategoryProperty Management System (PMS)
Integrations
IndustryHospitality

Screenshots, videos and other resources

Product features

API connectivity and integrations

Back Office Management and Administration

Customer Data Management

Reservations and front desk operations

Room And Rates Management

Group Block Management

PMS Finance and accounting

Enterprise functionality

Customer data and guest profiles

Guest communication

PMS Security And Compliance

Availability calendar

PMS Sales and Catering Module

System performance and hosting

PMS reporting and analytics

Integrated booking engine

Support Level

Integrations

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Technical specifications

Specifications
Configurations
The Mews PMS onboarding process is designed to be smooth and efficient. Our dedicated implementation team works closely with you to understand your property's unique needs. We provide comprehensive training, data migration assistance, and ongoing support to ensure a seamless transition. Our goal is to minimize disruption and maximize the value of Mews from day one.
Scalability


Fee structure

Monthly Flat Fee
Pricing:

Pricing details available upon request directly from the vendor

Buyers

FAQs

How will this benefit my guests?

Most hospitality clouds will tell you all the ways their solution can help you and your hotel team, and of course, that’s important. But few will go into the details of how it will improve your guest experience, which should arguably be the most important factor in any PMS decision making. Is there a payment solution that automates transactions so guests don’t have to enter their card details every time? Is there an intuitive booking engine and easy messaging tool? Analyze your guest feedback and reviews to identify any shortcomings at your property, then ask how this new system will fix it.

How will you boost my revenue?

A good PMS isn’t just about effective task management: it should be able to boost revenue and cut costs for your property. There are any number of ways a solution can do so, from increasing conversion and upsells to reducing operational bloat. Find out how they’ll help your bottom line, then find out by how much they could help; case studies with concrete figures are invaluable here.

How easy to use is your platform?

As a digital-first generation enters the workforce, they’ll demand technology that’s user-friendly, with a clean, simple UI and logical workflows. Learning to use your new hospitality platform should be as easy as using a social media tool like Facebook. Not only will this cut down training time and reduce the number of questions your team will have for support, it will have a huge effect on staff happiness. And the happier your staff, the better service they’re likely to provide

How secure are you?

The answer to this will probably always be ‘extremely’, but ask for a copy of their platform documentation and security certification to make them prove it. A PMS stores personal customer information, sensitive business data, and processes countless transactions, so you need to be sure you can rely on them. The same goes for platform stability; find out their platform uptime and processes in place to ensure continuous service.

What can I do with my data?

With cloud-capability comes access to data. Lots of data. Don’t take it for granted that you’ll be able to access it whenever you want; believe it or not, some PMSs still charge for reporting. Make sure you can easily view insights and data in near real time, and on any device. Analytics tools are a real bonus, as they’ll help you to make strategic decisions based on trends, reports, and smart business intelligence.

Who do you integrate with and how easy is it?

Perhaps the biggest change in the last decade has been the shift from all-in-one PMSs to more open systems that connect with hotel tech specialists for specific functionalities. The world is moving too fast to rely on a single provider to give you everything you need, so it’s vital that you dig into how a PMS integrates with other apps and tools. As a general rule, the bigger the app store the better – but be sure to check how frequently new integrations are added as well. Also, how easy is it to connect to these integrations? Check whether there are plug-and-play options, and if addons require separate contracting or if they can be rolled into your PMS contract.

How long does onboarding take?

Twenty years ago, onboarding could feel like pulling teeth. Physical servers needed to be installed onsite, daily operations were disrupted, and guests often suffered because of it. We’ll go into much more detail about a typical onboarding later in this guide, but spoiler alert: there’s no reason why you can’t get your property up and running on a new system in a month’s time. And if you have a specific timeline, your new provider should be able to work with that.

What’s your support like?

As someone in the hospitality industry, you know the value of outstanding customer support. Your guests expect it from you, just as you should expect it from your PMS. Don’t just look at contact methods and response times (although these are important); any provider worth their salt will have an extensive knowledge base or help site that’s easy to search and understand. If there are video tutorials too, even better.

What do your users say?

Most salespeople will be able to convince you that moving to their hospitality cloud is a great idea. That’s literally their job. But never just take their word for it. Ask them for case studies and examples of similar customers who are using their solution; not just quotes but data points as well. Be sure to reach out to your network of hoteliers to seek reliable recommendations.

What’s your plan for the future?

At first glance, this question may seem a little wishy washy, but you need to understand the plan and ambition of your business-critical future partner. You can get specific and ask about their product roadmap to see what new features are being developed, or you can talk about innovation philosophy. When it comes down to it, you want a solution that will help set you apart from your competitors and put you at the forefront of hospitality; if your potential new provider is all about maintaining the status quo, it’s time to move on and think bigger

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