Product Zence Marketing Automation
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Zence Marketing Automation

By Zence CRM
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Unify your brand’s CRM ecosystem and create seamless customer journeys with Zence

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Li Hawkins

Project management & innovation

About Li Hawkins

Overview

Launch year

2017

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Compatible integrations

0

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Add-on to

Zence CRM

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Description

Reimagine Customer Experience with Omnichannel Marketing Automation Platform  

A multi-channel engagement platform that automates customer communication, delivering consistent, personalized messages across the entire customer lifecycle


Key Features: 


1. Unified Customer View for Data-Driven Marketing 

  • Gain a 360-degree customer profile by consolidating data from multiple sources, including websites, mobile apps, email campaigns, and social media. 
  • Leverage AI-driven insights to understand customer behavior, preferences, and engagement patterns for more effective marketing. 

2. AI-Driven Personalization & Smart Segmentation 

  • Deliver hyper-personalized customer experiences with AI-powered recommendations, dynamic content, and predictive analytics. 
  • Real-time customer segmentation based on demographics, behavior, purchase history, and location for targeted marketing campaigns. 

3. Omnichannel Customer Engagement & Automated Campaign Orchestration 

  • Automate omnichannel marketing campaigns across email, WhatsApp, SMS, social media, push notifications, and web. 
  • AI-powered journey orchestration ensures customers receive the right message at the right time on their preferred channel. 

4. Predictive AI & Smart Marketing Insights 

  • Optimize marketing efforts with AI-led predictive intelligence, forecasting customer behavior for better conversions. 
  • Real-time analytics & performance tracking to refine engagement strategies and improve ROI. 

5. Real-Time Dashboard & Advanced Analytics 

  • Access an intuitive dashboard with real-time reports to monitor campaign success and customer interactions. 
  • Track customer engagement, lead generation, conversions, and revenue growth with actionable insights.

Details

Infrastructure detailsCloud, Multi-Property, Add-on to a res system
Support languagesENAR
CategoryGuest and traveler tech
SubcategoryCustomer Relationship Management System (CRM)
Integrations
IndustryHospitality
This solution is suitable for:Restaurants, cafes and retail

Screenshots, videos and other resources

Product features

Automation

Contact Management

Customer Service

Marketing Management

Marketing Automation
Marketing Dashboard

CRM Optimization

CRM Reporting & Analytics

Analytics And Reporting
Dashboarding And Data Visualization

Communication

Sales Management

Support Level

24/7 Online Support
Dedicated Account manager and Implementation Manager
Dedicated customer success manager

Integrations

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Technical specifications

Specifications
Configurations

The onboarding process at Zence is designed to be seamless and tailored to each client's unique needs. Upon engagement, our dedicated team works closely with your organization to understand your business goals and customer engagement strategies. We provide comprehensive training sessions to ensure your team is proficient in using our advanced loyalty and engagement platform effectively. Our support continues post-implementation with ongoing assistance to optimize program performance and achieve desired outcomes. Our commitment is to deliver a smooth transition and empower your business with robust tools for enhancing customer loyalty and driving growth in the competitive marketplace.

Scalability

Zence Marketing Automation offers robust scalability designed to meet the evolving needs of businesses at every stage of growth. Whether you're a small startup or a large enterprise, Zence's platform adapts seamlessly to varying levels of complexity and user demands. The system is built with flexibility in mind, allowing organizations to scale their marketing efforts without compromising performance or user experience. As your business expands, Zence’s cloud-based infrastructure ensures that the platform can handle increasing volumes of data, traffic, and campaigns, providing uninterrupted service. Additionally, it offers a wide range of automation features that grow alongside your operations, from handling basic email campaigns to more advanced workflows, personalized customer journeys, and integrated data analytics. Zence’s modular design means businesses can start with the core functionalities and add advanced tools and integrations as needed, ensuring that resources are aligned with strategic objectives. With its intuitive interface and comprehensive reporting, teams can efficiently manage and optimize marketing efforts, regardless of size. Furthermore, Zence’s customer support is available to assist with scaling strategies, ensuring that each phase of growth is fully supported. The platform is engineered to grow with you, ensuring that as your company evolves, your marketing automation strategy remains agile, effective, and sustainable.

Fee structure

Project Based
Pricing:

Buyers

FAQs