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Technical specifications

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Angie Lacia

Hotel distribution optimization expert

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Overview

Launch year

2013

Compatible integrations

Description

Kore.ai's XO Platform is a versatile and robust solution designed to empower organizations with advanced conversational AI capabilities. Its main function revolves around enabling the creation and deployment of intelligent virtual assistants and chatbots. One unique selling point is its comprehensive integration capabilities, allowing seamless connectivity with existing enterprise systems and third-party applications, enhancing operational efficiency.

Ideal for a wide range of businesses, XO Platform is particularly suitable for independent hotels, small to medium-sized hospitality groups, and travel management companies looking to enhance customer interactions and streamline operations. While XO Platform offers extensive functionalities out-of-the-box, integrating with existing CRM systems or customer service platforms may be necessary to fully leverage its capabilities. This flexibility ensures that businesses can enhance their customer service and operational workflows effectively while maintaining compatibility with their existing technology infrastructure.

Details

Infrastructure detailsCloud

Support languagesEN

CategoryGuest and traveler tech

SubcategoryChatbot

Integrations

IndustryHospitality

Product features

AI And Natural Language Processing (NLP)

Chatbot Analytics and Data Security

Chatbot Integration, Connectivity And APIs

Live Chat Handover

Omnichannel Messaging

Sentiment Analysis and Chatbot Marketing

Visual Flow Building and Chatbot Customization

Support Level

Integrations

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Technical specifications

Specifications

Configurations

The onboarding process for Kore.ai's XO Platform is meticulously designed to ensure seamless integration and optimal utilization of advanced conversational AI capabilities. Our dedicated team works closely with each client to understand specific business requirements and customize the deployment strategy accordingly. We provide comprehensive training sessions for key stakeholders, empowering them to leverage XO Platform's robust features effectively in creating and deploying virtual assistants and chatbots. Through proactive support and detailed documentation, we facilitate a smooth transition, enabling organizations to enhance customer interactions and operational efficiency swiftly and with confidence.

Scalability

Kore.ai's XO Platform offers exceptional scalability tailored to meet the evolving needs of businesses in the hospitality and travel sectors. Whether deploying virtual assistants for a single hotel or scaling across a chain of properties, XO Platform seamlessly accommodates increased volumes of customer interactions and operational complexities. With flexible deployment options, including cloud-based solutions, and robust integration capabilities, organizations can expand their conversational AI capabilities efficiently. This scalability ensures that businesses can adapt and grow while maintaining high standards of customer service and operational efficiency across various touchpoints.

Fee structure

Pricing:

Pricing details available upon request directly from the vendor

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