GENERAL TERMS AND CONDITIONS

  1. DEFINITIONS

“ET” refers to ExploreTECH DMCC.

“Supplier” refers to the technology vendor who signs up and subscribes to the ET platform. 

“Customers” refers to hospitality, travel and tourism professionals who suppliers want to promote their services to.

“Services” refers to the benefits and features of the platfom  

“Agreement” means this Supplier Agreement.

“Business Day(s)” means any day, which is not a Friday or Saturday, or a public holiday in the United Arab Emirates.

“Effective Date” means the date of this Agreement as set forth in the Agreement Particulars.

“Force Majeure Event” means in relation to either Party, any circumstances beyond the reasonable control of that Party (including, without limitation, any act of God, strike, lock-out, other form of industrial action, act of war, explosion or civil commotion, fire or flood);

“Monthly Newsletter” means a monthly newsletter featuring suppliers and shall be sent to Customers on a monthly basis through the Supplier’s email.

“Off-Portal” means transactions that shall not be carried out through the Portal.

“Portal” means www.exploreTECH.io, the online portal marketplace developed by ET from which the Supplier will access the Services.

“Services” means the features and benefits related to the Portal to be provided by ET subject to Suppliers selected Tier Package. 

“Territory” means the Middle East and Africa Regions, or any other jurisdictions ET may, in its sole discretion, expand to in the future.

“Tier(s)” means the Accelerate,Transform and Transform+ tiers offered to suppliers by ET with different features and benefits determined by the corresponding Subscription Fee. 

“Trade Marks” means the trademarks, trade names, tag lines and/or logos of ET. 

  1. SCOPE OF THE AGREEMENT

    1. The Portal is intended to provide a platform that offers customers options to review, compare, select and connect with all categories of technology software offered by suppliers specifically for the purposes of hospitality, travel, and tourism.
    2. Customers may pursue the software options provided by suppliers and issue a Request for Information (RFI’s) and/or a Request for Proposals (RFP’s) through the Portal to the suppliers whom the Customer chooses to include in its distribution/invitation list.
    3. ET shall only facilitate the Customer’s issuance of RFIs and RFP’s and shall be not involved in any subsequent discussions, agreements or transactions beyond providing suppliers the RFI’s and RFP’s through the Portal.  
    4. The supplier must choose the tier which each provides corresponding Services depending on the tier (“Tier Package(s)”), and a subscription payment option as set out in Clause 5. Payment shall commence pursuant to the payment terms for each option.
    5. No funds shall be exchanged between the Supplier and Customers through the Portal. The Customer shall make payments directly to Supplier outside of the Portal. ET is not liable for: 
  1. any actions or obligations of Supplier or Customer;   
  2. who the Customer chooses to appoint as its supplier; 
  3. any contractual or commercial terms of agreements between Supplier and Customer; or 
  4. failing to provide agreements between the Supplier and Customers. Supplier is required to provide its own agreements and sign such agreements separately between Supplier and Customer. 
    1. ET has the right to modify the Services, including the features and benefits of each Tier, subject to review and amendment from time to time, and Supplier and Customers shall be bound by such terms which shall be posted on the Portal. 

  1. OBLIGATIONS OF SUPPLIER

    1. The Supplier shall:
  1. pay all subscription fees owed to ET through the Portal;
  2. provide information about Supplier’s products and services (“Supplier Information”), as set out in Schedule A, within ten (10) days of the Effective Date;
  3. agree to localize all custom-written content into Arabic as the mandatory second language of the platform and approve the additional fees that shall apply. This includes all fields that form the Supplier Profile but excludes marketing collateral where localization is optional;
  4. load the latest news and product updates in the supplier’s dashboards provided on the portal; 
  5. provide content for the Monthly Newsletter when it is the Supplier’s assigned slot on ET’s posting schedule. If the Supplier does not submit content per the schedule provided by ET, Supplier forfeits its rights to be featured in the Monthly Newsletter and must wait until the next available scheduled Monthly Newsletter to be featured. Missed postings due to Supplier’s failure to provide content do not carry forward to the next post;
  6. provide content for social media. If the Supplier does not provide content per the schedule provided by ET, Supplier forfeits its right to be featured on ET’s social media platforms and must wait until the next availability in the social media posting schedule. Missed postings due to Supplier’s failure to provide content does not carry forward to the next post;
  7. respond in a timely manner to communications sent through the Portal, including without limitation, messages sent by ET to the Supplier notifying the Supplier of Monthly Newsletter and social media content due dates. Supplier shall send the requested content to ET by email. 
  8. Directly respond in a timely manner to any communication by Customers through the Portal in the event Supplier receives Customer’s RFI’s and RFP’s; and 
  9. If any agreements are made with a Customer, enter into such agreements and payments “Off-Portal”, in separate agreements provided by the Supplier or Customer, without the involvement of ET and ET. 

 

  1. OBLIGATIONS OF ET 

    1. ET shall:
  1. provide the Portal and Services provided that the subscription payments are current;  
  2. review and complete the Supplier Information provided by Supplier to the dedicated page for the Supplier on the Portal prior to ET publishing the supplier’s content on the portal;
  3. provide Features as set out in the Supplier’s selected Tier in Schedule A; 
  4. provide prior notice to the Supplier by communications through the Portal of the timeline schedule for content submission for Monthly Newsletter and social media content; and
  5. provide the timeline and schedule for the Monthly Newsletter and social and media content submission by Supplier.  
  1. SUBSCRIPTION FEES AND PAYMENT
    1. The Supplier shall pay monthly subscription fees, in advance, as set out in the Agreement Particulars (“Subscription Fees”), with the first month payable upon the Effective Date. 
    2. The first payment shall be made within seven (7) days of the Effective Date by credit/debit card payment through the Portal. Subsequent Subscription Fees shall be paid automatically by credit/debit card through the portal on the due date].
  2. SUSPENSION OF SERVICES
    1. If the Subscription Fee is not paid within seven (7) days of the due date, the Supplier shall receive a notice of default from the Portal (“Default Notice”). If the Supplier doesn’t pay after an additional seven (7) days, access to the Portal and Services shall be suspended until the outstanding Subscription Fee due is paid to reinstate access to the Portal and Services. Suspension of the Services shall not release the Supplier of its payment obligations under this Agreement and such suspension of Services shall constitute a breach of this Agreement.
    2. Supplier shall forfeit the period of time during the suspension of the Services and such time shall not be added to the duration of the Term. 
    3. In the event that the Supplier fails to pay the due Subscription Fee within thirty (30) days from the date of the Default Notice, this Agreement will be terminated, and the Supplier shall be downgraded to the Launch Tier and its applicable benefits.
  3. INTELLECTUAL PROPERTY RIGHTS
    1. Intellectual Property Rights of Supplier

The Intellectual Property Rights in the Supplier’s software are, and shall remain, the property of the Supplier, and the Supplier reserves the right to grant a license to use such Supplier Software to Customers or any other parties.

  1. Intellectual Property Rights of ET:

ET and ET licensors retain all right, title, and interest in and to all Intellectual Property Rights related in and to the Portal and the Services. The ET logo and names are trademarks of ET and are registered in the Territory. The supplier must not reverse assemble or reverse compile or directly or indirectly allow or cause a third party to reverse assemble or reverse compile the whole or any part of the Portal or the Services. Supplier shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to www.exploreTECH.io (the Online Platform) or any services provided via, or in relation to, the Online platform. This includes using (or permitting, authorising or attempting the use of): (a) Any "robot", "bot", "spider", "scraper" or another automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the Online platform or any data, content, information or services accessed via the same; (b)Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

  1. LICENSE

Subject to Supplier’s compliance with this Agreement, ET grants Supplier a non-exclusive, non-sublicensable, revocable, non-transferable license to access and use the Portal. All rights not expressly granted in this Agreement are reserved by ET. 

The license granted in this section is conditioned on Supplier’s compliance with this Agreement. Supplier’s rights under this section will immediately terminate if, in the sole judgment of ET, Supplier has breached any provision of this Agreement.

 

  1. ASSUMPTION OF RISK; RELEASE

Supplier knowingly and freely assumes all risk when using the Portal and Services. Supplier voluntarily agrees to release, waive, discharge, hold harmless, defend, and indemnify ET and its stockholders, officers, directors, employees, agents, affiliates, consultants, representatives, sublicensees, successors, and assigns (collectively, the “ET Parties”) from any and all claims, actions, or losses for bodily injury, property damage, wrongful death, emotional distress, loss of privacy, or other damages or harm, whether to Supplier or to third parties, that may result from Supplier’s use of the Portal and the Services.

  1. NO WARRANTIES

ET expressly disclaims any and all warranties, express or implied, regarding the Portal and the Services, arising by operation of law or otherwise, including without limitation any and all implied warranties of merchantability, fitness for a particular purpose, non-infringement, no encumbrance, or title, in addition to any warranties arising from a course of dealing, usage, or trade practice. ET does not warrant that the Portal and/or the Services will meet Supplier’s requirements, or that the operation of the Portal and/or Services will be uninterrupted or error-free. 

ET disclaims all implied liability for damages arising out of the furnishing of the Portal and/or the Services pursuant to these Terms, including without limitation, mistakes, omissions, interruptions, delays, tortious conduct, errors, representations, or other defects arising out of the failure to the furnish the Portal and/or the Services, whether caused by acts of commission or omission, or any other damage occurring. ET shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including without limitation damages for lost profits or lost revenues), whether caused by the acts or omissions of ET, ET Parties or their agents or representatives.

  1. LIMITATION OF LIABILITY

In no event shall ET or ET Parties be liable to Supplier for any claims arising from commercial and/or contractual terms, transactions and agreements made between Customer and Supplier, including without limitation for special, incidental, or consequential damages, lost profits, lost data or confidential or other information, loss of privacy, costs of procurement of substitute goods or services, failure to meet any duty including without limitation of good faith or of reasonable care, negligence, or otherwise, regardless of the foreseeability of those damages or of any advice or notice given to ET and/or ET Parties arising out of or in connection with any commercial and/or contractual terms, transactions and agreements made between Customer and Supplier. This limitation shall apply regardless of whether the damages arise out of a breach of contract, tort, or any other legal theory or form of action. Supplier agrees that this limitation of liability represents a reasonable allocation of risk and is a fundamental element of the basis of the bargain between ET and Supplier. The Services would not be provided without such limitations.

  1. SUPPLIER REPRESENTATIONS AND WARRANTIES
    1. Supplier represents and warrants that Supplier’s use of the Portal and the Services will be in accordance with these Terms and any other ET policies, including without limitation, the privacy policy, and with any applicable laws or regulations.
    2. The supplier is responsible for providing accurate information that is published on the portal and is related to its services and products.  In this respect, the Supplier agrees to indemnify, defend and hold harmless ET and/or ET Parties from and against all liability, claims, actions, causes of action, suits, demands, damages, judgments, costs, losses, and expenses, including reasonable attorney's fees, to which ET and/or ET Parties may be subject.
  1. INDEMNITY BY SUPPLIER
    1. Without limiting any indemnification provision of the terms of this Agreement, Supplier (the “Indemnitor”) agrees to defend, indemnify, and hold harmless ET and ET Parties (collectively, the “Indemnitees”) from and against any and all claims including but not limited to legal costs and fees, and providing sole and exclusive control of the defense of any action to ET, including the choice of legal counsel and all related settlement negotiations, arising out of or relating to: (i) the relationship between Supplier and ET, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory; (ii) Supplier’s breach of these Terms, including without limitation any representation or warranty contained in these Terms; (iii) Supplier’s access to or use of the Services; (iv) Supplier’s provision to ET or any of the Indemnitees of information or other data; (v) Supplier’s violation or alleged violation of any foreign or domestic, international, federal, state, or local law or regulation; or (vi) Supplier’s violation or alleged violation of any third party’s copyrights, trademarks, or other intellectual property or proprietary rights.
    2. The Indemnitees have the right, but not the obligation, to participate through counsel of ET’s choice in any defense by the Supplier of any claim as to which Supplier is required to defend, indemnify, or hold harmless any, the Indemnitee. Supplier may not settle any claim without the prior written consent of ET.
  1. TERM AND TERMINATION
    1. The initial Term of this Agreement is set out in the Agreement Particulars.
    2. ET shall have the right to terminate this Agreement with immediate effect if:
  1.  Supplier fails to remit any payment due to ET under this Agreement and remains in default after receiving the Default Notice and failing to make a payment within thirty (30) days of such notification; or 
  2. With immediate effect, if the Supplier breaches any provision of this Agreement.
    1. On termination of this Agreement for the reasons set out in Clause 14.2, Supplier shall be payable for outstanding and remaining payments for the duration of the Term.
    2. Either Party may immediately terminate this Agreement if either of the Party is dissolved, wound up or goes into liquidation.
    3. On termination of this Agreement any reason, the Supplier shall:
  1. immediately pay any outstanding unpaid invoices due to ET/ET up to the termination date; and
  2. no longer have access to the Portal and the Services.
  1. NOTICES

Any notice to be given under this Agreement shall be in writing and delivered, emailed, faxed or delivered by a courier service addressed to the Party to whom it is to be given at the address set out in the Agreement Particulars and such notice shall be deemed to have been given on the day of delivery or on the day it is faxed or emailed, or on the third (3rd) business day after delivery by a courier service, as the case may be. Notice of change of address may be given by either Party in the same manner.

  1. ASSIGNMENT

ET may assign any part or all of this Agreement to third parties without Supplier’s prior written consent. Supplier may not assign this Agreement to any of its affiliates without the prior written consent of ET, which shall not be unreasonably withheld.

  1. FORCE MAJEURE
    1. If a Force Majeure Event occurs in relation to either Party which affects or may affect the performance of any of its obligations under this Agreement, it shall forthwith notify the other Party as to the nature and extent of the circumstances in question.
    2. Neither Party shall be deemed to be in breach of this Agreement, or shall otherwise be liable to the other, by reason of any delay in performance, or the non-performance, of any of its obligations under this Agreement, to the extent that the delay or non-performance is due to any Force Majeure Event of which it has notified the other Party, and the time for performance of that obligation shall be extended accordingly.
    3. If the performance by either Party of any of its obligation under this Agreement is prevented or delayed by a Force Majeure Event for a continuous period in excess of ninety (90) days, the Parties shall negotiate in good faith and use their best endeavours to agree upon such alternative arrangements as may be fair and reasonable with a view to alleviating its effects.
  2. WARRANTIES
    1. Each Party hereby represents and warrants to the other party that: 
      1. It has all requisite corporate power and authority to execute, deliver and perform its obligations under this Agreement and has been fully authorized by all requisite corporate actions to do so;
      2. It will perform its obligations under this Agreement in compliance with all applicable and enforceable laws, ordinances and regulations and will obtain and maintain in full force and effect, any permits, licenses, consents, approvals and authorizations necessary for the performance of its obligations hereunder; and
      3. It will provide such cooperation as the other Party reasonably requests in order to give full effect to the provisions of this Agreement.

This Agreement together with all Schedules constitutes the complete and final agreement of the Parties pertaining to the understanding herein and supersede the Parties’ prior agreements, understandings, and discussions relating to the contents of this Agreement.

  1. AMENDMENTS

No modification or amendment to this Agreement shall be effective unless made by an instrument in writing, which specifically identifies this Agreement and is executed by each Party hereto.

  1. SEVERANCE
    1. If any provision (or part of a provision) of this Agreement is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.
    2. If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.
  2. RELATIONSHIP BETWEEN ET AND THE SUPPLIER

ET is not and shall not, directly or indirectly, be a party to any relationship between the Supplier and Customers. ET has not reviewed and is not a party to any commercial and/or contractual terms between Suppliers and Customers and disclaims all liability with respect to the same. 

  1. GOVERNING LAW AND JURISDICTION 

This Agreement is governed by and construed in accordance with the laws of the Dubai International Financial Centre (DIFC). Any disputes arising from this Agreement shall be finally settled by the DIFC Courts, and where applicable, a Party may submit a claim to the Small Claims Tribunal. 


 

 

SCHEDULE A: BENEFITS AND FEATURES

Tier 1:

  • - Platform content
  • - Create company profile
  • - Product listing
  • - Product features
  • - Product comparison tool
  • - Marketing materials
  • - Product demo requests
  • - Arabic localization (Onboarding)
  • - Arabic localization (Updates)
  • - In-Mail via platform
  • - Featured listing in relevant directory pages
  • - Priority support
  • - Marketing & Communication
  • - Premium logo placement
  • - Content integration
  • - ET Compass
  • - Brand News
  • - Personalized product trainings
  • - Analytics
  • - Track profile performance

Tier 2:

  • - Platform content
  • - Create company profile
  • - Product listing
  • - Product features
  • - Product comparison tool
  • - Marketing materials
  • - Product demo requests
  • - Arabic localization (Onboarding)
  • - Arabic localization (Updates)
  • - In-Mail via platform
  • - Featured listing in relevant directory pages
  • - Voice of the expert
  • - Priority support
  • - Marketing & Communication
  • - Premium logo placement
  • - Content integration
  • - ET Compass
  • - Brand News
  • - Personalized product trainings
  • - Analytics
  • - Track profile performance
  • - Detailed comparison notification

Tier 3:

  • - Platform content
  • - Create company profile
  • - Product listing
  • - Product features
  • - Product comparison tool
  • - Marketing materials
  • - Product demo requests
  • - Arabic localization (Onboarding)
  • - Arabic localization (Updates)
  • - In-Mail via platform
  • - Featured listing in relevant directory pages
  • - Voice of the expert
  • - Priority support
  • - Marketing & Communication
  • - Premium logo placement
  • - Content integration
  • - ET Compass
  • - Brand News
  • - Personalized product trainings
  • - ET Convergence
  • - MEA trade shows
  • - Analytics
  • - Track profile performance
  • - Detailed comparison notification