Rotana Hotels And Resorts

Derek Stevens

Unified Guest Profile & CDP

Marketing Automation

Segmentation

Dashboards & KPIs

Sales CRM

<p>As a cloud-based Customer Data Platform (CDP) and CRM platform that offers an ultimate all-in-one solution tailored specifically for the hospitality industry, Cendyn CRM excels at marketing automation across channels, guest journey automation, and sales CRM. With Cendyn CRM, hoteliers gain complete control over their valuable guest database, ensuring personalized interactions across all channels that amplify guest satisfaction and drive more direct bookings.</p>

Call Center Automation

Database Health Monitoring

Deal Management Automation

Email Automation

Workflow Automations

Moving Data From One System To Another

Validating Invoices

Reservation Matching Between Systems

Updating Integrated Reservations

Rate Code Maintenance

Tracking Costs

Comparing Costs

Contract Management

Daily Report Aggregation And Distribution

Commission Tracking

Alert Aggregation And Distribution

Pre-Assessment And Prioritizing Data

Group RFP Requests

File And Document Management

Digital Workers

A/B Testing And Optimization

Centralized Data Warehouse

Centralized Multi-Hotel/Multi-Brand Solution

Centralized User And Role Management

Content And File Management

Corporate Login (Portal)

Customizable Branded Interface

Email Client Integration

Enhance Content With Images And Logos

Files Sync and Share

Flexible User Rights And Roles

Mobile CRM

Mobile Optimized/Responsive

Multi-Lingual

Multi-Property Management

Open API

Role-Based Views

Testing Environment

Web Analytics Integration

Communication and Collaboration Tools

Analytics And Reporting

Business Intelligence and Analytics

Dashboarding And Data Visualization

Alerts and Notifications

Data export option

Create custom reports

Facebook Messenger Integration

Live Chat Support

SMS Reminders

Attribute Based Segmentation

Automatic De-Duping

Call Logging

CCPA Compliant

Channel/Market Based Segmentation

Consolidate Revenues and Pickups across profiles

Contact Management & Segmentation

Contact Segmentation

Customer Profiling

Customize Offers

Flexible Guest Preference management

GDPR Compliant

Geographic Based Segmentation

Guest Profile Enrichment

Lead Time Based Segmentation

List Creations

Loyalty Segmentation

Read through shadow OTA Guest profiles

Room Type Based Segmentation

Activity Dashboard

Automated Messages Based on PMS Data

Automated Pre-Stay Emails

Branded Loyalty Program

Canned Responses For Chat Support

Case Management/Ticketing System

Chat With Front Desk

Customizable Guest Surveys

FAQ Pages

FAQ Responses (Canned Responses)

Guest Communication (SMS Messaging)

Guest Feedback Management

Guest Management Dashboard

Guest Messages and Notifications

Multi-Brand Loyalty Program

Multi-Lingual (Guest Facing)

Personalized One-To-One Communication

Point Redemption Catalog For Guest

Real Time Voice Calling

Social Media Monitoring

Campaign Analytics

Campaign Management

Campaign Templates

Cross and Upsell. Pre Stay, Stay, Post Stay.

Drag & Drop Template Editor

Email Marketing

Email Marketing Integration

Email Newsletters

Marketing Dashboard

Segmented Emailing (Reservation Type, Demographics, etc.)

Template Importing

Transactional Templates

WYSIWYG - HTML Editor

Guest Satisfaction Surveys

Memberships Management

Gift Cards

Insight Management (customer country / returning customer)

Turn-Away Tracking

Loyalty Program Management

E-Reputation Monitoring

Track Inter Company Transfers In Realtime

Corporate And Travel Agency Account Tracking

Lead Management

Sales Analytics

Sales Data

Sales Forecasting

Sales Performance Management

Sales Team Productivity Tracking

Monthly Top Producers

Account Management

Calendar/Reminder system

Lead Distribution

Lead Nurturing

Opportunity Management

Pipeline Management

Local / Regional Support in Middle East and Africa

Office Hours Online Support

24/7 Online Support

Chat

E-Training / Online Training

Dedicated Account manager and Implementation Manager

Dedicated customer success manager

Dedicated onboarding specialist

Webinars and courses

Self service onboarding tool

In-product help and walk throughs

Cendyn CRM

OPERA 5 Property Management

P3 Custom Booking Engine

OPERA Cloud Property Management

Booking Engine 360

HotelRunner Booking Engine

Stayntouch Hotel PMS

D-EDGE - Booking Engine

Hotel Booking Engine

Cendyn Booking Engine

Infor HMS (Hospitality Management Solution)

Kwentra Booking Engine

RateTiger Booking Engine

Hotelogix Web Booking Engine

Triptease Data Marketing Platform

Predictive Personalization

BenchDirect

ReviewPro

Asksuite

Avalon Analytics

Booking Engine

Book4time Spa Management

Quicktext

Conversion & Personalization

HotelTime PMS

Oaky

Revinate Guest Feedback

Choose Your Room

Apaleo Open PMS

TL Booking Engine

protel Air cloud PMS

Roomcloud Booking Engine

Simplotel Booking Engine

ReservHotel Booking Engine

Bookassist Booking Engine

Smart Booking Engine

Online Booking Engine

Cubilis Booking Engine

Roiback Booking Engine

WiFi Portal

Sojern Travel Marketing Platform

Internet booking Engine

Aiosell Booking Engine

ASI PMS

MeetingPackage Booking Engine & Distribution

Travel Compositor Booking Engine

GuestFlip Reputation Management

Cloudbeds Booking Engine

Stardekk Booking Engine

SynXis® Booking Engine

Bnovo Booking Engine

IRIX Internet Booking Engine

STAAH Booking Engine

MaxiBooking Hotel Booking Engine

Hoist Booking Engine

Internet Booking Engines (IBE)

Guest Communications Hub

MetaBase Pro

ROIBack Loyalty