Integrations

Technical specifications

Advisor

Advisory Services

Reach out to one of ExploreTECH`s experts

Li Hawkins

Project management & innovation

About Li Hawkins

Overview

Launch year

2020

Compatible integrations

Description

As a cloud-based Customer Data Platform (CDP) and CRM platform that offers an ultimate all-in-one solution tailored specifically for the hospitality industry, Cendyn CRM excels at marketing automation across channels, guest journey automation, and sales CRM. With Cendyn CRM, hoteliers gain complete control over their valuable guest database, ensuring personalized interactions across all channels that amplify guest satisfaction and drive more direct bookings.

Details

Infrastructure detailsCloud

Support languagesEN

CategoryGuest and traveler tech

SubcategoryCustomer Relationship Management System (CRM)

Integrations

Please contact us at info@cendyn.com

IndustryHospitality

Screenshots, videos and other resources

Unified Guest Profile & CDP

Marketing automation

CRM segmentation

CRM dashboards

Acta Hotels optimizes data management, segmentation and campaign automation with Cendyn CRM

Product features

Automation

Database Health Monitoring

Email Automation

Workflow Automations

Moving Data From One System To Another

Updating Integrated Reservations

Contact Management

Attribute Based Segmentation

Automatic De-Duping

Call Logging

Channel/Market Based Segmentation

Consolidate Revenues and Pickups across profiles

Contact Management & Segmentation

Contact Segmentation

Customer Profiling

Customize Offers

Flexible Guest Preference management

GDPR Compliant

Geographic Based Segmentation

Guest Profile Enrichment

Lead Time Based Segmentation

List Creations

Loyalty Segmentation

Read through shadow OTA Guest profiles

Room Type Based Segmentation

Customer Service

Activity Dashboard

Automated Messages Based on PMS Data

Automated Pre-Stay Emails

Branded Loyalty Program

Chat With Front Desk

Customizable Guest Surveys

FAQ Pages

Guest Communication (SMS Messaging)

Guest Management Dashboard

Guest Messages and Notifications

Multi-Brand Loyalty Program

Multi-Lingual (Guest Facing)

Personalized One-To-One Communication

Social Media Monitoring

Marketing Management

Campaign Analytics

Campaign Management

Campaign Templates

Cross and Upsell. Pre Stay, Stay, Post Stay.

Drag & Drop Template Editor

Email Marketing

Email Marketing Integration

Email Newsletters

Marketing Automation

Marketing Dashboard

Segmented Emailing (Reservation Type, Demographics, etc.)

Template Importing

Transactional Templates

WYSIWYG - HTML Editor

Guest Satisfaction Surveys

Insight Management (customer country / returning customer)

Loyalty Program Management

E-Reputation Monitoring

CRM Optimization

A/B Testing And Optimization

Centralized Data Warehouse

Centralized Multi-Hotel/Multi-Brand Solution

Centralized User And Role Management

Content And File Management

Corporate Login (Portal)

Customizable Branded Interface

Email Client Integration

Enhance Content With Images And Logos

Files Sync and Share

Flexible User Rights And Roles

Mobile CRM

Mobile Optimized/Responsive

Multi-Lingual

Multi-Property Management

Open API

Role-Based Views

Testing Environment

Web Analytics Integration

CRM Reporting & Analytics

Analytics And Reporting

Business Intelligence and Analytics

Dashboarding And Data Visualization

Create custom reports

Communication

Facebook Messenger Integration

SMS Reminders

Sales Management

Corporate And Travel Agency Account Tracking

Lead Management

Sales Analytics

Sales Data

Sales Forecasting

Sales Performance Management

Sales Team Productivity Tracking

Support Level

Local / Regional Support in Middle East and Africa

24/7 Online Support

E-Training / Online Training

Dedicated Account manager and Implementation Manager

Dedicated customer success manager

Dedicated onboarding specialist

Webinars and courses

Self service onboarding tool

Integrations

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OPERA 5 Property Management

Vendor verified

Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Book4time Spa Management

Vendor verified

Vendor: Book4TimeCategory: Hospitality operationsSubcategory: Back Office Operations Software

Booking Engine

Vendor verified

Vendor: SHR GroupCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Infor HMS (Hospitality Management Solution)

Vendor verified

Vendor: Infor HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

P3 Custom Booking Engine

Vendor verified

Vendor: P3 Hotel SoftwareCategory: Hospitality operationsSubcategory: Back Office Operations Software

Booking Engine 360

Vendor verified

Vendor: ProfitroomCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

HotelRunner Booking Engine

Vendor verified

Vendor: HotelRunnerCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Shiji Enterprise Platform

Vendor verified

Vendor: ShijiCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Stayntouch Hotel PMS

Vendor verified

Vendor: StayntouchCategory: Hospitality operationsSubcategory: Property Management System (PMS)

D-EDGE - Booking Engine

Vendor verified

Vendor: D-EDGECategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Hotel Booking Engine

Vendor verified

Vendor: SiteMinderCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Kwentra Booking Engine

Vendor verified

Vendor: KwentraCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

RateTiger Booking Engine

Vendor verified

Vendor: RateTigerCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Hotelogix Web Booking Engine

Vendor verified

Vendor: HotelogixCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Triptease Data Marketing Platform

Vendor verified

Vendor: TripteaseCategory: Commercial and distributionSubcategory: Direct Booking Conversion Tools

Conversion & Personalization

Vendor verified

Vendor: The Hotels NetworkCategory: Commercial and distributionSubcategory: Direct Booking Conversion Tools

Asksuite

Vendor verified

Vendor: AsksuiteCategory: Guest and traveler techSubcategory: Hotel Communication Omni Channel Platform

Avalon Analytics

Vendor verified

Vendor: Avalon AnalyticsCategory: Business intelligenceSubcategory: Business Intelligence Tools (BI)

ReviewPro

Vendor verified

Vendor: ShijiCategory: Business intelligenceSubcategory: Reputation Management

OPERA Cloud Property Management

Vendor verified

Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Quicktext

Vendor verified

Vendor: QuicktextCategory: Guest and traveler techSubcategory: Chatbot

Predictive Personalization

Vendor verified

Vendor: The Hotels NetworkCategory: Commercial and distributionSubcategory: Direct Booking Conversion Tools

BenchDirect

Vendor verified

Vendor: The Hotels NetworkCategory: Business intelligenceSubcategory: Competitive Benchmarking

Infor HMS (Hospitality Management Solution)

Vendor verified

Vendor: Infor HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

HotelTime PMS

Vendor verified

Vendor: HotelTime SolutionsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Oaky

Vendor verified

Vendor: OakyCategory: Commercial and distributionSubcategory: Upselling Solutions

Asksuite

Vendor verified

Vendor: AsksuiteCategory: Guest and traveler techSubcategory: Hotel Communication Omni Channel Platform

Revinate Guest Feedback

Vendor verified

Vendor: RevinateCategory: Business intelligenceSubcategory: Reputation Management

Stayntouch Hotel PMS

Vendor verified

Vendor: StayntouchCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Choose Your Room

Vendor verified

Vendor: HotelverseCategory: Commercial and distributionSubcategory: Direct Booking Conversion Tools

Roiback Booking Engine

Partially verified

Vendor: RoibackCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

protel Air cloud PMS

Partially verified

Vendor: XN Protel SystemsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Hotel Booking Engine

Partially verified

Vendor: Pelican TechnologiesCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Clock PMS+

Partially verified

Vendor: Clock PMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Simplotel Booking Engine

Partially verified

Vendor: SimplotelCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

ReservHotel Booking Engine

Partially verified

Vendor: ReservHotelCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Booking Engine

Partially verified

Vendor: ED For HotelsCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Sojern Travel Marketing Platform

Partially verified

Vendor: SojernCategory: Commercial and distributionSubcategory: Marketing Platform

Bookassist Booking Engine

Partially verified

Vendor: BookassistCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Booking Engine

Partially verified

Vendor: WebBookingProCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Internet booking Engine

Partially verified

Vendor: QuadLabs TechnologiesCategory: Travel buyer techSubcategory: Internet Booking Engines

Booking Engine

Partially verified

Vendor: Net affinityCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Cubilis Booking Engine

Partially verified

Vendor: CubilisCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Smart Booking Engine

Partially verified

Vendor: SmartHotelCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Online Booking Engine

Partially verified

Vendor: BookonlinenowCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Roomcloud Booking Engine

Partially verified

Vendor: RoomcloudCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

WiFi Portal

Partially verified

Vendor: HotelinkingCategory: In room techSubcategory: Guest Internet

Booking Engine

Partially verified

Vendor: Paraty TechCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

TL Booking Engine

Partially verified

Vendor: TravellineCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Apaleo Open PMS

Partially verified

Vendor: ApaleoCategory: Hospitality operationsSubcategory: Property Management System (PMS)

MeetingPackage Booking Engine & Distribution

Unverified

Vendor: MeetingPackageCategory: Commercial and distributionSubcategory: Group and Events RFP Tool

Travel Compositor Booking Engine

Unverified

Vendor: Travel CompositorCategory: Travel buyer techSubcategory: Internet Booking Engines

ASI PMS

Unverified

Vendor: Anand Systems (ASI)Category: Hospitality operationsSubcategory: Property Management System (PMS)

eVolution PMS

Unverified

Vendor: WinhotelCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Mirai Booking Engine

Unverified

Vendor: MiraiCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Maestro PMS

Unverified

Vendor: Maestro PMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Mews PMS

Unverified

Vendor: MewsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Neobookings

Unverified

Vendor: NeobookingsCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Littlehotelier

Unverified

Vendor: Little HotelierCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Hotetec Booking Engine

Unverified

Vendor: HotetecCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

SynXis Property Hub

Unverified

Vendor: SabreCategory: Hospitality operationsSubcategory: Property Management System (PMS)

RMS Cloud

Unverified

Vendor: RMS CloudCategory: Hospitality operationsSubcategory: Property Management System (PMS)

SkyTouch PMS

Unverified

Vendor: SkyTouch TechnologyCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Springer-Miller Systems

Unverified

Vendor: Springer-Miller SystemsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

ROIBack Web solutions

Unverified

Vendor: RoibackCategory: Hospitality operationsSubcategory: Website Solutions

GuestFlip Reputation Management

Unverified

Vendor: GuestFlipCategory: Business intelligenceSubcategory: Reputation Management

SynXis® Booking Engine

Unverified

Vendor: SabreCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Booking Engine

Unverified

Vendor: HotelspiderCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

STAAH Booking Engine

Unverified

Vendor: STAAHCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Hotel Booking Engine

Unverified

Vendor: GuestCentricCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Internet Booking Engines (IBE)

Unverified

Vendor: Busy RoomsCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Booking Engine

Unverified

Vendor: ChannelRUSHCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Guest Communications Hub

Unverified

Vendor: HiJiffyCategory: Guest and traveler techSubcategory: Hotel Communication Omni Channel Platform

Cloudbeds Booking Engine

Unverified

Vendor: CloudbedsCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

ROIBack Loyalty

Unverified

Vendor: RoibackCategory: Guest and traveler techSubcategory: Customer Loyalty Software

MetaBase Pro

Unverified

Vendor: RoibackCategory: Commercial and distributionSubcategory: Marketing Platform

Hoist Booking Engine

Unverified

Vendor: Hoist GroupCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

MaxiBooking Hotel Booking Engine

Unverified

Vendor: BooklogicCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

IRIX Internet Booking Engine

Unverified

Vendor: DCS+Category: Travel buyer techSubcategory: Internet Booking Engines

Aiosell Booking Engine

Unverified

Vendor: AiosellCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Bnovo Booking Engine

Unverified

Vendor: BnovoCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

Stardekk Booking Engine

Unverified

Vendor: StardekkCategory: Commercial and distributionSubcategory: Booking Engine (IBE)

RezGain Channel Manager

Partially verified

Vendor: RateGainCategory: Commercial and distributionSubcategory: Channel Manager

Customer Experience Platform CXP

Partially verified

Vendor: TrustYouCategory: Business intelligenceSubcategory: Reputation Management

Sevenrooms

Unverified

Vendor: SevenroomsCategory: Hospitality operationsSubcategory: Restaurant Solution

Amadeus Guest Management

Unverified

Vendor: AmadeusCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)

RMS Cloud

Unverified

Vendor: RMS CloudCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Channel Connect

Unverified

Vendor: SabreCategory: Commercial and distributionSubcategory: Channel Manager

Mews PMS

Unverified

Vendor: MewsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Technical specifications

Specifications

Configurations

The technology supplier handles back-end setup, and client training is included in the pricing.

Scalability

Fully scalable across hotel chains and multi-brands with worldwide reach.

Fee structure

Annual Flat Fee

Pricing:

Pricing is determined by several factors including, but not limited to, number of rooms, integrations, and Cendyn products purchased, to name a few. Please contact us for more information.

Buyers

FAQs

Cendyn CRM

Next generation CRM and CDP platform that empowers hoteliers to build stronger relationships with guests while driving revenue

Automation

Contact Management

Customer Service

Marketing Management

CRM Optimization

CRM Reporting & Analytics

Communication

Sales Management

Support Level

Annual Flat Fee