Product Cendyn CRM
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Cendyn CRM

By Cendyn
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Next generation CRM and CDP platform that empowers hoteliers to build stronger relationships with guests while driving revenue

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Derek Stevens
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Li Hawkins

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About Li Hawkins

Overview

Launch year

2020

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Compatible integrations

96

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Description

Cendyn CRM is a next generation CRM platform that empowers hoteliers to drive direct bookings, elevate guest connections, and maximize profitability, all while building stronger relationships with guests for unprecedented success.


Centralize and unify your data

Consolidate data into a single source of truth for each guest, pulling together disparate data sources, 1-to-1 communications, and every touchpoint to build a cohesive and detailed database.


Manage consent and ensure compliance

Reduce risk with a full range of consent management options and tools to adhere to both regional and global privacy rules.


Build multi-channel campaigns with ease

Streamline workflows with automated guest journeys, maximizing engagement with each guest throughout their lifecycle while reducing time spent by internal teams.

 

Drive conversions, not bounce rates

Dynamic templates and landing page builders allow you to create personalized messaging and a cohesive experience that improves conversion on your direct channel.


Reach users on their preferred channel

Omnichannel marketing capabilities allow you to communicate with guests across multiple platforms and devices, improving the guest experience while also providing additional data points for a richer unified profile.


Create a tailored loyalty experience

Cendyn offers multiple loyalty products to fit your needs, designed to grow your loyalty program, maximize guest value, and enable holistic management across all customer touchpoints.


Integrated digital marketing

Drive brand awareness and direct bookings on your website using digital marketing channels such as Meta, Google, and Metasearch.

Details

Infrastructure detailsCloud
Support languagesEN
CategoryGuest and traveler tech
SubcategoryCustomer Relationship Management System (CRM)
Integrations

Please contact us at info@cendyn.com

IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Hospitality management companies, Asset management companies

Screenshots, videos and other resources

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Unified Guest Profile & CDP
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Marketing automation
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CRM segmentation
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CRM dashboards

Product features

Automation

Call Center Automation
Database Health Monitoring
Email Automation
Workflow Automations
Moving Data From One System To Another
Reservation Matching Between Systems
Updating Integrated Reservations
Daily Report Aggregation And Distribution

Contact Management

Attribute Based Segmentation
Automatic De-Duping
Call Logging
CCPA Compliant
Channel/Market Based Segmentation
Consolidate Revenues and Pickups across profiles
Contact Management & Segmentation
Contact Segmentation
Customer Profiling
Customize Offers
Flexible Guest Preference management
GDPR Compliant
Geographic Based Segmentation
Guest Profile Enrichment
Lead Time Based Segmentation
List Creations
Loyalty Segmentation
Read through shadow OTA Guest profiles
Room Type Based Segmentation

Customer Service

Activity Dashboard
Automated Messages Based on PMS Data
Automated Pre-Stay Emails
Branded Loyalty Program
Case Management/Ticketing System
Chat With Front Desk
Customizable Guest Surveys
FAQ Pages
Guest Communication (SMS Messaging)
Guest Feedback Management
Guest Management Dashboard
Guest Messages and Notifications
Multi-Brand Loyalty Program
Multi-Lingual (Guest Facing)
Personalized One-To-One Communication
Social Media Monitoring

Marketing Management

Campaign Analytics
Campaign Management
Campaign Templates
Cross and Upsell. Pre Stay, Stay, Post Stay.
Drag & Drop Template Editor
Email Marketing
Email Marketing Integration
Email Newsletters
Marketing Automation
Marketing Dashboard
Segmented Emailing (Reservation Type, Demographics, etc.)
Template Importing
Transactional Templates
WYSIWYG - HTML Editor
Guest Satisfaction Surveys
Insight Management (customer country / returning customer)
Loyalty Program Management

CRM Optimization

A/B Testing And Optimization
Centralized Data Warehouse
Centralized Multi-Hotel/Multi-Brand Solution
Centralized User And Role Management
Corporate Login (Portal)
Customizable Branded Interface
Email Client Integration
Enhance Content With Images And Logos
Files Sync and Share
Flexible User Rights And Roles
Mobile CRM
Mobile Optimized/Responsive
Multi-Lingual
Multi-Property Management
Open API
Role-Based Views
Testing Environment
Web Analytics Integration

CRM Reporting & Analytics

Analytics And Reporting
Business Intelligence and Analytics
Dashboarding And Data Visualization
Data export option
Create custom reports

Communication

Facebook Messenger Integration
SMS Reminders

Sales Management

Corporate And Travel Agency Account Tracking
Lead Management
Sales Analytics
Account Management
Calendar/Reminder system

Support Level

Local / Regional Support in Middle East and Africa
24/7 Online Support
E-Training / Online Training
Dedicated Account manager and Implementation Manager
Dedicated customer success manager
Dedicated onboarding specialist
Webinars and courses
Self service onboarding tool
In-product help and walk throughs

Integrations

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OPERA 5 Property Management

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Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Book4time Spa Management

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Vendor: Book4TimeCategory: Hospitality operationsSubcategory: Back Office Operations Software
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Booking Engine

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Vendor: SHR GroupCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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Infor HMS (Hospitality Management Solution)

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Vendor: Infor HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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P3 Custom Booking Engine

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Vendor: P3 Hotel SoftwareCategory: Hospitality operationsSubcategory: Back Office Operations Software
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Guest Messaging Software

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Vendor: HiJiffyCategory: Guest and traveler techSubcategory: Hotel Communication Omni Channel Platform
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Booking Engine 360

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Vendor: ProfitroomCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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HotelRunner Booking Engine

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Vendor: HotelRunnerCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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Shiji Enterprise Platform

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Vendor: ShijiCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Stayntouch Hotel PMS

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Vendor: StayntouchCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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D-EDGE - Booking Engine

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Vendor: D-EDGECategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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Hotel Booking Engine

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Vendor: SiteMinderCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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Cendyn Booking Engine

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Vendor: CendynCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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Kwentra Booking Engine

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Vendor: KwentraCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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RateTiger Booking Engine

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Vendor: RateTigerCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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Hotelogix Web Booking Engine

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Vendor: HotelogixCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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Predictive Personalization

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Vendor: The Hotels NetworkCategory: Commercial and distributionSubcategory: Direct Booking Conversion Tools
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Conversion & Personalization

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Vendor: The Hotels NetworkCategory: Commercial and distributionSubcategory: Direct Booking Conversion Tools
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BenchDirect

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Vendor: The Hotels NetworkCategory: Business intelligenceSubcategory: Competitive Benchmarking
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Triptease Data Marketing Platform

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Vendor: TripteaseCategory: Commercial and distributionSubcategory: Direct Booking Conversion Tools
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Asksuite

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Vendor: AsksuiteCategory: Guest and traveler techSubcategory: Hotel Communication Omni Channel Platform
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ReviewPro

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Vendor: ShijiCategory: Business intelligenceSubcategory: Reputation Management
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Quicktext

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Vendor: QuicktextCategory: Guest and traveler techSubcategory: Chatbot
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OPERA Cloud Property Management

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Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Avalon Analytics

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Vendor: Avalon AnalyticsCategory: Business intelligenceSubcategory: Business Intelligence Tools (BI)
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Stayntouch Hotel PMS

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Vendor: StayntouchCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Cendyn Web

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Vendor: CendynCategory: Hospitality operationsSubcategory: Website Solutions
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Guest Messaging Software

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Vendor: HiJiffyCategory: Guest and traveler techSubcategory: Hotel Communication Omni Channel Platform
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Choose Your Room

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Vendor: HotelverseCategory: Commercial and distributionSubcategory: Direct Booking Conversion Tools
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Infor HMS (Hospitality Management Solution)

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Vendor: Infor HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Revinate Guest Feedback

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Vendor: RevinateCategory: Business intelligenceSubcategory: Reputation Management
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Asksuite

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Vendor: AsksuiteCategory: Guest and traveler techSubcategory: Hotel Communication Omni Channel Platform
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Oaky

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Vendor: OakyCategory: Commercial and distributionSubcategory: Upselling Solutions
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HotelTime PMS

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Vendor: HotelTime SolutionsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Booking Engine

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Vendor: WebBookingProCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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Clock PMS+

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Vendor: Clock PMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Roomcloud Booking Engine

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Vendor: RoomcloudCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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Booking Engine

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Vendor: Net affinityCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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Bookassist Booking Engine

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Vendor: BookassistCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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Property Management System

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Vendor: ED For HotelsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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ReservHotel Booking Engine

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Vendor: ReservHotelCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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Simplotel Booking Engine

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Vendor: SimplotelCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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Hotel Booking Engine

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Vendor: Pelican TechnologiesCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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protel Air cloud PMS

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Vendor: XN Protel SystemsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Internet booking Engine

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Vendor: QuadLabs TechnologiesCategory: Travel buyer techSubcategory: Internet Booking Engines
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BookOnlineNow Booking Engine

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Vendor: BookonlinenowCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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Cubilis Booking Engine

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Vendor: CubilisCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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Smart Booking Engine

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Vendor: SmartHotelCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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Booking Engine

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Vendor: Paraty TechCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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TL Booking Engine

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Vendor: TravellineCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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Roiback Booking Engine

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Vendor: RoibackCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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Apaleo Open PMS

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Vendor: ApaleoCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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WiFi Portal

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Vendor: HotelinkingCategory: In room techSubcategory: Guest Internet
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Sojern Travel Marketing Platform

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Vendor: SojernCategory: Commercial and distributionSubcategory: Marketing Platform
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MeetingPackage Booking Engine & Distribution

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Vendor: MeetingPackageCategory: Commercial and distributionSubcategory: Group and Events RFP Tool
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ASI PMS

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Vendor: Anand Systems (ASI)Category: Hospitality operationsSubcategory: Property Management System (PMS)
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Travel Compositor Booking Engine

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Vendor: Travel CompositorCategory: Travel buyer techSubcategory: Internet Booking Engines
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eVolution PMS

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Vendor: WinhotelCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Mirai Booking Engine

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Vendor: MiraiCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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Maestro PMS

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Vendor: Maestro PMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Mews PMS

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Vendor: MewsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Neobookings

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Vendor: NeobookingsCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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Littlehotelier

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Vendor: Little HotelierCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Hotetec Booking Engine

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Vendor: HotetecCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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SynXis Property Hub

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Vendor: SabreCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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RMS Cloud

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Vendor: RMS CloudCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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SkyTouch PMS

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Vendor: SkyTouch TechnologyCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Springer-Miller Systems

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Vendor: Springer-Miller SystemsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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ROIBack Loyalty

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Vendor: RoibackCategory: Guest and traveler techSubcategory: Customer Loyalty Software
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GuestFlip Reputation Management

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Vendor: GuestFlipCategory: Business intelligenceSubcategory: Reputation Management
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SynXis® Booking Engine

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Vendor: SabreCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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Booking Engine

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Vendor: HotelspiderCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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STAAH Booking Engine

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Vendor: STAAHCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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Hotel Booking Engine

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Vendor: GuestCentricCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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Internet Booking Engines (IBE)

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Vendor: Busy RoomsCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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Booking Engine

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Vendor: ChannelRUSHCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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ROIBack Web solutions

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Vendor: RoibackCategory: Hospitality operationsSubcategory: Website Solutions
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Cloudbeds Booking Engine

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Vendor: CloudbedsCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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MetaBase Pro

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Vendor: RoibackCategory: Commercial and distributionSubcategory: Marketing Platform
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Hoist Booking Engine

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Vendor: Hoist GroupCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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MaxiBooking Hotel Booking Engine

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Vendor: BooklogicCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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IRIX Internet Booking Engine

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Vendor: DCS+Category: Travel buyer techSubcategory: Internet Booking Engines
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Aiosell Booking Engine

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Vendor: AiosellCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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Bnovo Booking Engine

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Vendor: BnovoCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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Stardekk Booking Engine

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Vendor: StardekkCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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Customer Experience Platform CXP

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Vendor: TrustYouCategory: Business intelligenceSubcategory: Reputation Management
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Roiback Booking Engine

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Vendor: RoibackCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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RezGain Channel Manager

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Vendor: RateGainCategory: Commercial and distributionSubcategory: Channel Manager
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RMS Cloud

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Vendor: RMS CloudCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Channel Connect

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Vendor: SabreCategory: Commercial and distributionSubcategory: Channel Manager
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Amadeus Guest Management

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Vendor: AmadeusCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)
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Mews PMS

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Vendor: MewsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Sevenrooms

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Vendor: SevenroomsCategory: Hospitality operationsSubcategory: Restaurant Solution
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ROIBack Web solutions

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Vendor: RoibackCategory: Hospitality operationsSubcategory: Website Solutions
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ROIBack Loyalty

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Vendor: RoibackCategory: Guest and traveler techSubcategory: Customer Loyalty Software
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MetaBase Pro

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Vendor: RoibackCategory: Commercial and distributionSubcategory: Marketing Platform

Technical specifications

Specifications
Configurations

The technology supplier handles back-end setup, and client training is included in the pricing.

Scalability

Fully scalable across hotel chains and multi-brands with worldwide reach.

Fee structure

Per room per month with implementation fee
Pricing:

Pricing is determined by several factors including, but not limited to, number of rooms, integrations, and Cendyn products purchased, to name a few. Please contact us for more information.

Buyers

FAQs