Integrations

Technical specifications

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Li Hawkins

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Overview

Launch year

2016

Compatible integrations

23

Description

The Multi-Channel CRM allows you to organise and structure your guest data, create hundreds of segmentations based on your guests' characteristics and reach them with personalised messages through their favourite channel. You will get 8 times more conversions than with an email-only CRM and save time by creating guest journeys and scheduling your communications Hotels, hostels, serviced apartments, boutique hotels, and more, are using Bookboost's Multi-Channel CRM to empower their operations and create complete guest journeys.

Details

Infrastructure detailsCloud, Multi-Property

Support languagesEN

CategoryGuest and traveler tech

SubcategoryCustomer Relationship Management System (CRM)

Integrations

PMS Integration

IndustryHospitality

Screenshots, videos and other resources

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Product features

Automation

Email Automation

Workflow Automations

Contact Management

Attribute Based Segmentation

Automatic De-Duping

CCPA Compliant

Channel/Market Based Segmentation

Contact Management & Segmentation

Contact Segmentation

Customer Profiling

GDPR Compliant

Guest Profile Enrichment

List Creations

Room Type Based Segmentation

Customer Service

Automated Messages Based on PMS Data

Automated Pre-Stay Emails

Guest Communication (SMS Messaging)

Guest Messages and Notifications

Multi-Lingual (Guest Facing)

Personalized One-To-One Communication

Marketing Management

Campaign Analytics

Campaign Management

Campaign Templates

Cross and Upsell. Pre Stay, Stay, Post Stay.

Drag & Drop Template Editor

Email Marketing

Email Newsletters

Marketing Automation

Segmented Emailing (Reservation Type, Demographics, etc.)

Transactional Templates

CRM Optimization

Centralized Data Warehouse

Centralized Multi-Hotel/Multi-Brand Solution

Centralized User And Role Management

Mobile Optimized/Responsive

Multi-Property Management

CRM Reporting & Analytics

Analytics And Reporting

Dashboarding And Data Visualization

Communication

Facebook Messenger Integration

Sales Management

Support Level

Office Hours Online Support

24/7 Online Support

E-Training / Online Training

Dedicated Account manager and Implementation Manager

Dedicated customer success manager

Dedicated onboarding specialist

Integrations

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OPERA 5 Property Management

Vendor verified

Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

The SiteMinder platform

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Vendor: SiteMinderCategory: Commercial and distributionSubcategory: Channel Manager

Goki Smartlock

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Vendor: GokiCategory: Information communication technologySubcategory: Access Control And Door Lock Tech

Goki Smartdisc

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Vendor: GokiCategory: Information communication technologySubcategory: Access Control And Door Lock Tech

BenchDirect

Vendor verified

Vendor: The Hotels NetworkCategory: Business intelligenceSubcategory: Competitive Benchmarking

Oaky

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Vendor: OakyCategory: Commercial and distributionSubcategory: Upselling Solutions

ReviewPro

Vendor verified

Vendor: ShijiCategory: Business intelligenceSubcategory: Reputation Management

Unified Inbox

Vendor verified

Vendor: Bookboost ABCategory: Guest and traveler techSubcategory: Hotel Communication Omni Channel Platform

Infor HMS (Hospitality Management Solution)

Vendor verified

Vendor: Infor HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

eZee Frontdesk

Vendor verified

Vendor: Yanolja Cloud Solution (formerly eZee)Category: Hospitality operationsSubcategory: Property Management System (PMS)

eZee Absolute

Vendor verified

Vendor: Yanolja Cloud Solution (formerly eZee)Category: Hospitality operationsSubcategory: Property Management System (PMS)

WINHMS PMS

Vendor verified

Vendor: Winsar infosoft Private LimitedCategory: Hospitality operationsSubcategory: Property Management System (PMS)

HotelTime PMS

Vendor verified

Vendor: HotelTime SolutionsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

OPERA Cloud Property Management

Vendor verified

Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Infor HMS (Hospitality Management Solution)

Vendor verified

Vendor: Infor HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

HotelTime PMS

Vendor verified

Vendor: HotelTime SolutionsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Shiji Enterprise Platform

Vendor verified

Vendor: ShijiCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Hotelogix Multi Property Manager

Vendor verified

Vendor: HotelogixCategory: Hospitality operationsSubcategory: Property Management System (PMS)

protel Air cloud PMS

Partially verified

Vendor: XN Protel SystemsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

hotelkit Collaboration

Unverified

Vendor: hotelkitCategory: Hospitality operationsSubcategory: Back Office Collaboration Hotel Tools

Property Management System (PMS)

Unverified

Vendor: Busy RoomsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Clock PMS+

Partially verified

Vendor: Clock PMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Mews PMS

Unverified

Vendor: MewsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Technical specifications

Specifications

API first

Configurations

Onboarding is handled by the Customer Success team and there is a POC for the time specified in the contract.

Scalability

Easy implementation, no # operator tiers

Fee structure

Package Based

Starting from:

Pricing:

Starting at 299 euros per property.

Buyers

FAQs

https://www.bookboost.io/book-a-demo

Bookboost Multi-Channel Hospitality CRM is a guest relationship management system tailored for the hospitality industry. It enables hotels to collect and organize guest data, and personalize communication across multiple channels like email, SMS, and WhatsApp to enhance the guest experience and increase revenue.

Which channels does the CRM support for guest communication?

The CRM supports communication through email, SMS, WhatsApp, and various other channels, allowing hotels to reach guests via their preferred methods.

How does the CRM help personalize guest communication?

The CRM enables the creation of comprehensive guest profiles, allowing hotels to tailor messages based on guest preferences, booking history, and past behavior, enhancing engagement and loyalty.

Does the CRM integrate with existing Property Management Systems (PMS)?

Yes, the CRM integrates seamlessly with over 80 PMS platforms in the market, ensuring uninterrupted data flow and operational efficiency.

How can the CRM increase direct bookings and reduce reliance on OTAs?

By capturing guest data from OTA bookings, hotels can engage directly with guests, build loyalty, and encourage them to book directly in the future, reducing commission fees to OTAs.

What automation features does the CRM provide?

The CRM offers automation features such as scheduled marketing campaigns, automated welcome messages, and reminders, reducing manual tasks and saving staff time.

Is the CRM suitable for managing multiple hotel properties?

Yes, the system is designed to support multi-property management, enabling large hotels or hotel chains to efficiently manage guest communication across all locations.

How does the CRM help boost revenue?

By targeting guests with personalized offers, multi-channel marketing campaigns, and analyzing guest data to identify upselling opportunities, the CRM can significantly increase revenue.

What security measures are in place to protect guest data?

The CRM prioritizes data security with robust protocols to safeguard guest information and ensure compliance with international standards.

What kind of support and training is provided during and after implementation?

Bookboost provides comprehensive support, including training on system usage, educational materials, and ongoing technical assistance to ensure maximum benefit from the solution.