Integrations

Technical specifications

Overview

Launch year

2016

Compatible integrations

Description

Bundle all your communication channels into one general overview and forget about switching between platforms. Save time in answering your guests by enabling quick replies. And engage with them 24/7 by letting the chatbot take over when your staff is away.

Hotels, hostels, serviced apartments, boutique hotels, and more, are using Bookboost's Unified Inbox to save time on their communications.

Details

Infrastructure detailsCloud, Multi-Property

Support languagesEN

CategoryGuest and traveler tech

SubcategoryHotel Communication Omni Channel Platform

Integrations

IndustryHospitality

Screenshots, videos and other resources

Product features

AI And Natural Language Processing (NLP)

FAQ Responses (Canned Responses)

Chatbot Analytics and Data Security

Analytics And Reporting

Interaction Rate

Tracking Total Number of Users

Chatbot Integration, Connectivity And APIs

API Connection to CRM to Enhance CRM Guest Profile

Booking.com / Expedia "Direct Connect"

Guest Profile Enrichment

Integration to Facebook Messenger

PMS Integration (Add-Ons)

Multi-Property Management

Omnichannel Messaging

Decide Which Channel Bot is Active On

Integration to WeChat

Integration to WhatsApp

Omnichannel Communication (Email, Chat, SMS, Whatsapp)

Personalized, Customizable, Branded Email or SMS Communication

Integration to Facebook Messenger

Sentiment Analysis and Chatbot Marketing

24/7 Tailor Made Automatized Service

Visual Flow Building and Chatbot Customization

Automated Replies

Bot Avatar

Bot Builder (Template Answers)

Bot Display Name

Multi-Property View

Unlimited Users

General Omni Channel Communication

PMS Integration

Support Level

Office Hours Online Support

Chat

E-Training / Online Training

Dedicated Account manager and Implementation Manager

Dedicated customer success manager

Dedicated onboarding specialist

Integrations

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Infor HMS (Hospitality Management Solution)

Vendor verified

Vendor: Infor HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Multi-channel CRM

Vendor verified

Vendor: Bookboost ABCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)

HotelTime PMS

Vendor verified

Vendor: HotelTime SolutionsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Shiji Enterprise Platform

Vendor verified

Vendor: ShijiCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Hotelogix Multi Property Manager

Vendor verified

Vendor: HotelogixCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Clock PMS+

Partially verified

Vendor: Clock PMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Technical specifications

Specifications

Configurations

Onboarding is handled by the CS team. Client enters a POC for the time specified in the contract.

Scalability

Fee structure

Monthly Flat Fee

Starting from:

Pricing:

Buyers

FAQs

What is Bookboost's Unified Inbox?

Bookboost's Unified Inbox is a centralized platform that consolidates all guest communications across various channels—such as email, messaging apps, and OTAs—into a single interface. This integration streamlines responses and enhances team collaboration.

Which communication channels does the Unified Inbox support?

The Unified Inbox integrates with multiple channels, including: Messaging platforms: Facebook Messenger, Google Business Messages, WhatsApp, SMS, Line, Viber, Telegram. OTA messaging: Booking.com and Expedia.

How does the Unified Inbox improve team collaboration?

The platform offers features like message assignment to team members, internal notes, and a ticketing system for each conversation. This structure ensures that every guest interacts with the appropriate staff member, promoting efficient collaboration.

Can the Unified Inbox automate responses to common guest inquiries?

Yes, the Unified Inbox includes automation features such as quick replies and a chatbot capable of handling frequently asked questions, ensuring guests receive prompt responses even during off-hours.

Is the Unified Inbox suitable for multi-property hotel groups?

Absolutely. The platform allows users to filter messages by property, enabling staff to focus on communications relevant to their specific location, which is particularly beneficial for hotel groups managing multiple properties.

Does the Unified Inbox integrate with existing Property Management Systems (PMS)?

Yes, Bookboost's Unified Inbox is designed to integrate seamlessly with over 80 PMS platforms. If a direct integration isn't available, it can operate using exported reservation data from the PMS.

How does the Unified Inbox enhance the guest experience?

By consolidating all communications and providing quick, accurate responses, the Unified Inbox ensures guests feel valued and attended to promptly, leading to higher satisfaction and engagement.

What security measures are in place to protect guest data?

Bookboost prioritizes data security, implementing robust measures to protect guest information. Specific security protocols can be discussed directly with their team to ensure compliance with industry standards.

How can the Unified Inbox help increase direct bookings?

The platform includes a web messenger that engages website visitors in real-time, providing immediate assistance and information. This proactive engagement can convert potential guests browsing the website into direct bookings.

What kind of support and training does Bookboost offer during implementation?

Bookboost provides comprehensive onboarding, training sessions, and ongoing support to ensure hotel staff can effectively utilize the Unified Inbox and maximize its benefits.