Guest Management System

Canary Technologies is modernizing the hotel tech stack with its award-winning end-to-end Guest Management Platform. Digitizing everything from post-booking through checkout, Canary is trusted by more than 20,000 hoteliers in 80 countries, including leading global brands, such as Marriott International, Four Seasons, Choice Hotels, Wyndham Hotels & Resorts, and Intercontinental Hotel Group. Canary is the #1 rated solution on HotelTechReport and was the sole hotel technology company named to Fast Company’s Most Innovative Companies in 2023. Canary’s solutions eliminate paper processes, boost revenue, increase staff efficiency, improve the guest experience, and reduce chargebacks and payment fraud.

Canary offers an array of products that cater to the specific needs of the hotel industry, including:

• Mobile Check-In & Smart Checkout: Provides hotels with the ability to seamlessly check-in guests without exchanging credit cards, IDs or registration forms. Canary’s solution reduces the time required for check-in and checkout from 10 minutes to less than one minute and helps reduce credit card fraud by 75-90%.
• Dynamic Upsells: Allows hotels to offer upgrades and add-on amenities to guests from the time of booking all the way through checkout — resulting in thousands of dollars in new revenue per week. Hotels using Canary Upsells have seen a 40% increase in ancillary revenue. 
• Guest Messaging: Enables front desk and concierge teams to easily communicate with hotel guests at scale, saving valuable time through automated, broadcast and direct messages.
• Canary AI: Instantly responds to guest messages in 100+ languages. Canary AI is the most powerful AI platform that is custom-built for the hospitality industry. Streamline guest communication, personalize interactions and prioritize requests.
• Digital Tipping: Increases staff compensation, without hurting a hotel's bottom line. Canary's robust, highly customizable solution is app-less and makes it easy for guests to leave cashless tips and staff to get paid.
• Digital Authorizations: Canary’s PCI compliant Digital Authorizations solution removes non-compliant paper and PDF credit card authorization forms from a hotel’s third-party booking process. Beyond the inconvenience of dealing with pen and paper, traditional paper authorization forms are not PCI compliant, are insecure, and lead to millions of dollars annually in chargebacks for hotels. 
• AI Webchat: Automatically answer questions while travelers browse your hotel website, increasing direct bookings and saving staff time.