Product chatlyn Omnichannel
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Say goodbye to the hassle of juggling multiple platforms and inboxes

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Nicolas VorsteherCEO
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Overview

Launch year

2022

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Compatible integrations

14

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Description

📩 chatlyn’s Omnichannel Inbox – Your All-in-One Guest Communication Solution


Stay connected with your guests effortlessly! chatlyn’s Omnichannel Inbox consolidates all your guest communications into a single, intelligent platform, ensuring seamless interaction across multiple channels. Say goodbye to scattered messages and hello to streamlined efficiency! 🚀


Why Hotels & Resorts Choose chatlyn’s Omnichannel Inbox


✅ Unified Messaging Hub – Manage conversations from WhatsApp, Facebook, Instagram, Email, Kakao Talk, Telegram, SMS, and more in one dashboard.

✅ Intelligent Automation – AI-powered reply suggestions, conversation summaries, and real-time multilingual translations make responses faster and more personalized.

✅ Effortless Team Collaboration – Easily delegate inquiries to specific departments, ensuring prompt and efficient guest service.

✅ Dynamic Ticketing & Prioritization – No request goes unanswered with chatlyn’s advanced tracking, tagging, and prioritization system.

✅ Full Control & Customization – Configure user roles, automate responses, and keep your communication brand-aligned at all times.


💡 With chatlyn, you don’t have to juggle multiple platforms—everything is connected and automated!


Details

Infrastructure detailsStand-alone, Cloud, Open API, Multi-Property, Add-on to a res system, API Hub
Support languagesENAR
CategoryGuest and traveler tech
SubcategoryHotel Communication Omni Channel Platform
Integrations

Seamless PMS & CRM Integrations for Ultimate Efficiency


chatlyn integrates natively with the most powerful Property Management Systems (PMS) and Customer Relationship Management (CRM) tools, ensuring real-time synchronization for a smooth guest experience.


Supported PMS Integrations:


✔ MEWS

✔ Oracle OHIP

✔ Apaleo

✔ Clock PMS

✔ Guestline

✔ Stayntouch

✔ Hostaway

✔ Hugo

✔ Lodgify

✔ beds24

✔ Protel (via Brandnamic Suite)

✔ ASA

✔ Sihot

✔ Icnea (Coming Soon!)


Supported CRM Integrations:


✔ HubSpot

✔ Salesforce

✔ Zoho

✔ Pipedrive

✔ Odoo


IndustryHospitality,Travel
This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Serviced apartments and extended-stay properties, Hostels and budget accommodations, Vacation rental and short stay rental management companies, Hospitality management companies, Asset management companies, Conference centers and event spaces, Restaurants, cafes and retail

Screenshots, videos and other resources

marketingCollateralResource
Say goodbye to the hassle of juggling multiple platforms and inboxes

Product features

AI And Natural Language Processing (NLP)

A.I. Optimization
FAQ Responses (Canned Responses)
Measure Bot Performance and Train For More Efficiency
Real Time 2-Way Translations
Scripted conversations

Chatbot Analytics and Data Security

Analytics And Reporting
Analytics Dashboard
Authentication and Authorization
Bounce Rate
Dashboarding And Data Visualization
End-to-End Encryption
Fallback Rate (FBR) (Bot is unable to gauge the user request)
Interaction Rate
Personal Scan (For Transactions or Identity Verification)
Self-Destructing Messages
Tracking Total Number of Users

Chatbot Integration, Connectivity And APIs

API Connection to CRM to Enhance CRM Guest Profile
Automated Messages Based on PMS Data
Booking Engine Module
Booking.com / Expedia "Direct Connect"
Direct Links Hotel Mobile App
Direct Links to Amadeus GDS
Guest Profile Enrichment
Integration to Facebook Messenger
Live Inventory Availability
Open API
PMS Integration (Add-Ons)
Multi-Property Management
Forms with webhook integration module

Omnichannel Messaging

Alerts and Notifications
Chatbot Provides Contextual Support Via Relevant Details
Decide Which Channel Bot is Active On
Guest App Or Web Portal Module
Integration to WeChat
Integration to WhatsApp
Mobile Optimized/Responsive
No Download Required
Omnichannel Communication (Email, Chat, SMS, Whatsapp)
Personalized, Customizable, Branded Email or SMS Communication
Integration to Facebook Messenger

Sentiment Analysis and Chatbot Marketing

24/7 Tailor Made Automatized Service
Bot Can Identify Sentiment Types and Analyze Emotions
Bot Can Measure The Intensity Of The Emotions
Check-In Upselling
Customize Answers Depending on Keywords
Customize Offers
Discount Codes (Promocodes)
On Property Upsells
Sentiment Analysis Offers Final Output

Visual Flow Building and Chatbot Customization

Automated Replies
Book Internal Services (e.g: Restaurant, Spa, etc)
Bot Avatar
Bot Builder (Template Answers)
Bot Display Name
Bot Tag Line
City guides and Recommendations
Content Management System (CMS)
Customizable Branded Interface
Deal/Offer Templates Library
Digital Concierge
Digital Menus
Direct Booking Of Tours and Activities In App
Drag And Drop Template Editor
Housekeeping Requests
Multi-Property View
QR Codes
Room Service Ordering
Room-Type Suggestions And Price Check
Set Priority Of Bot and Human Agent
Unlimited Users

General Omni Channel Communication

A.I. Optimization
Access Control and Audit Trail
Call Queue Control
Communication Capturing
Guest Request Tracking
PMS Integration
Real Time Management Dashboard

Support Level

Local / Regional Support in Middle East and Africa
Office Hours Online Support
24/7 Online Support
Chat
E-Training / Online Training
Dedicated Account manager and Implementation Manager
Dedicated customer success manager
Dedicated onboarding specialist
Webinars and courses
Self service onboarding tool

Integrations

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Oracle Hospitality Integration Platform ( OHIP )

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Vendor: Oracle HospitalityCategory: Commercial and distributionSubcategory: Connectivity / Integration Platforms
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HotelTime PMS

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Vendor: HotelTime SolutionsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Stayntouch Hotel PMS

verifiedVendor verified
Vendor: StayntouchCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Apaleo Open PMS

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Vendor: ApaleoCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Clock PMS+

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Vendor: Clock PMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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protel Air cloud PMS

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Vendor: XN Protel SystemsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Advanced Web Bookings

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Vendor: Clock PMSCategory: Commercial and distributionSubcategory: Booking Engine (IBE)
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Cloudbeds PMS

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Vendor: CloudbedsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Guestline Rezlynx PMS

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Vendor: GuestlineCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Mews PMS

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Vendor: MewsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Beds24 All-In-One

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Vendor: Beds24Category: Short term/vacation rental solutionsSubcategory: Short Stay/Vacation Rental Property Management System
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my booking portal

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Vendor: mybookingportalsyncCategory: Information communication technologySubcategory: Access Control And Door Lock Tech
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Property Management System (PMS)

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Vendor: Busy RoomsCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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ASA HOTEL

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Vendor: ASA HotelsoftwareCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Technical specifications

Specifications
Configurations

https://www.chatlyn.com/help/

Scalability

Fee structure

Tiered Subscriptions
Starting from:
$49
Offers free trial
Pricing:

💰 chatlyn Pricing Tiers – Flexible Plans for Every Hospitality Business


chatlyn offers three tailored pricing plans to suit hotels, vacation rentals, and hospitality businesses of all sizes. Whether you’re looking to streamline guest communication, automate processes, or drive revenue, there’s a plan for you!


🟢 Light Plan – Perfect for Small Teams & Startups


💳 Price: €61/month (€49/month if billed annually)


✔ Ideal for businesses starting their customer success journey

✔ Includes core communication channels:

• Webchat

• Instagram

• Facebook Messenger

• Email

✔ 1 inbox & 2 agents included

✔ Great for managing basic guest interactions with a simple, unified inbox


🔵 Plus Plan – Best for Expanding Hospitality Businesses


💳 Price: €161/month (€129/month if billed annually)


✔ Unlocks all communication channels, including:

• WhatsApp

• Telegram

✔ 2 inboxes & expanded team features

✔ Audience segmentation for targeted messaging

✔ WhatsApp Template Builder & Scheduled Sends

✔ Designed for businesses looking to scale guest engagement & automation


🔴 Advanced Plan (Outbound) – The Ultimate Automation & Integration Solution


💳 Price: €311/month (€249/month if billed annually)


✔ Everything in the Plus Plan, plus:

✔ Full automation capabilities with Automation Studio

✔ Advanced guest journey customization

✔ Guided onboarding & premium support

✔ Seamless integrations with PMS, CRM, and other hospitality systems

✔ Best for large hotels & resorts needing advanced AI-powered guest communication

Buyers

FAQs

What is the main benefit of the Omnichannel Inbox feature?

The Omnichannel Inbox feature allows you to manage all customer interactions in one place. This streamlines your customer engagement process, potentially increasing revenue​.

How does the Omnichannel Inbox simplify customer communication?

The Omnichannel Inbox consolidates all your communications into one unified inbox, making it easier to keep up with customer needs. It also allows for easy delegation of issues to other departments or teams and provides complete control over communications. This can save valuable time and make your employees more organized and efficient​1.

Can the Omnichannel Inbox automate repetitive customer inquiries?

Yes, chatlyn's message automation feature can handle repetitive customer inquiries. This makes FAQs easily accessible and reduces the time your team spends on general inquiries. This not only improves the customer experience but also allows your agents to focus more on providing exceptional customer service​.

How does the Omnichannel Inbox help in customer engagement?

The Omnichannel Inbox allows for greater customer engagement by providing an overall view of all communications with each customer. This gives more control over the customer journey, reduces response time, saves effort, and creates higher levels of customer engagement.

Can the Omnichannel Inbox integrate with my existing software, apps, and platforms?

Yes, the Omnichannel Inbox seamlessly integrates with your existing software, apps, and platforms. This ensures that you can make the most of your marketing and communication tools. With Chatlyn, you can access the most relevant data in less time, becoming more productive and optimizing your customer communications.

How does the Omnichannel Inbox help in improving the productivity of my team?

By consolidating all customer interactions in one place and automating repetitive inquiries, the Omnichannel Inbox reduces the time your team spends on general inquiries. This allows your team to focus more on providing exceptional customer service and makes your employees more organized and efficient​.

Do you offer any free trial?

Yes, we do. We offer 1 month for free.