Christiane Gaul

dailypoint™’s core CRM functionality consolidates data from PMS, channel managers, email marketing systems, websites, and other sources, organizing it into a single, actionable guest profile. With automated data cleansing powered by AI, dailypoint™ merges duplicates, corrects human errors, and keeps guest profiles current across platforms. This central CRM database creates a "single source of truth," ensuring accurate, up-to-date data across systems, including PMS. While data cleansing alone is an option, most clients choose to fully integrate the CRM solution, enabling them to maximize data’s potential within their operating environment .&nbsp; &nbsp;

Centralized Data Warehouse

Create Unlimited Number Of Lists

Customer Profiling

Data Deduplication

Deterministic Matching (match customers when there is some explicit identifier)

Guest Profile Enrichment

Guest Profiles

Hard Profile Merging (combine profiles into a single profile record)

Probabilistic Matching (merging of records high likelihood it is same user)

Secured Data Protection

Segmented Messaging (Reservation Type, Demographics)

Soft Profile Merging (keep original records entries)

Advertising (DSPs, Facebook, Google Marketing Platform, etc)

Analytics Measurement & AB Testing ( Google Analytics, etc)

Business intelligence And Analytics

Campaign Analytics

CRM Module

Dashboarding And Data Visualization

Data Access with Expert Options

Data Analysis And Reporting

Email/Marketing Automation (MailChimp, Sendgrid, Salesforce Marketing Cloud, etc)

Google Review Partner

Guest Feedback Management

Hotel Facilities Integrations

Loyalty Program Management

Marketing Dashboard

Payments Integrations

POS Integration

TripAdvisor Review Collection Partner

Address Validation (whether or not the address on record is still an active)

Customer Lifetime Value (CLV) Prediction

Demographic Enrichment (age, gender, he number of kids, occupation, etc)

Discount Sensitivity

Financial Data Enrichment (credit card utilization, etc)

Household Clustering

Lifestyle and Interest Data enrichment (interest in sports, video games, movies, etc)

Predictive Segmentation (Lookalike Modeling)

Propensity Models (Likelihood to visit, convert, purchase, churn, open, etc)

Purchase Behavior Enrichment (affinity to purchase in specific channels, etc)

Recommendation Predictive Model (Content or Product affinity, next best action, etc)

Automated Data Gathering And Integration

Automated Pre-Stay Emails

Centralized Multi-Hotel/Multi-Brand Solution

Centralized User And Role Management

Corporate Login (Portal)

Emailing Automation (Pre and Post Stay)

Multi-Lingual

Multi-Property Management

PCI-DDS Compliant Payments

Real Time Data Collection

Unlimited Users

Local / Regional Support in Middle East and Africa

Office Hours Online Support

24/7 Online Support

Chat

E-Training / Online Training

Dedicated Account manager and Implementation Manager

Dedicated customer success manager

Dedicated onboarding specialist

Webinars and courses

Self service onboarding tool

In-product help and walk throughs

dailypoint Data Laundry

D-EDGE - Channel Manager

Quicktext

OPERA 5 Property Management

Conttessa

Infrasys Cloud POS

ReviewPro

Shiji Enterprise Platform

Oracle Hospitality Integration Platform ( OHIP )

OPERA Cloud Property Management

Stayntouch Hotel Kiosk

Stayntouch Hotel PMS

Satisfaction Booster

Infor HMS (Hospitality Management Solution)

Conversion & Personalization

Oaky

D-EDGE - Booking Engine

UpsellGuru On-Arrival Upselling

Book4time Spa Management

D-EDGE - DataCruncher

Simple Booking

D-EDGE - RateScreener

BenchDirect

myHotel

360° - CRM & Central Data Platform

Oracle MICROS Simphony POS

Apaleo Open PMS

Reputation Booster

protel Air cloud PMS

SuitePad Digital Guest Directory

RMS Cloud

iSurf Pro

iSurf

Hotelbird

Tablecheck

HotSoft Online Front Desk

HotSoft PMS

Guest Communications Hub

Hotellistat Reputation Management

Hotellistat Business Intelligence

hotelkit Collaboration

SynXis® Booking Engine

Infor RMS

simpleBooking Channel Manager

simpleBooking Rate Match

Busyrooms CRS

SynXis Central Reservation System

Customer Data Platform (CDP)

Li Hawkins is an experienced professional with a strong entrepreneurial mindset and leadership abilities. She has a diverse background in management roles and possesses a deep appreciation for innovation, collaboration, and integrity. Her key areas of expertise include project management, hotel development, relationship building, strategic planning, asset management, financial performance analysis, and understanding key objectives in terms of what technology is required based on the requirements of a specific business.Li is known for her clear communication, effective presentation skills, and ability to work well under pressure while meeting deadlines.

Project management & innovation

Li Hawkins