Integrations

Technical specifications

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Ralph Melis

Hotel and travel distribution technology

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Overview

Launch year

2016

Compatible integrations

Description

Duve offers an innovative hospitality management platform designed to streamline operations and enhance guest experiences. Our product serves as a comprehensive solution for hotels and travel management companies, empowering them to efficiently manage bookings, streamline communication, and personalize guest interactions. Ideal for independent hotels, chains, and small groups, Duve's platform eliminates the need for multiple disparate systems by providing a unified solution. With seamless integration capabilities, Duve can easily integrate with existing systems, ensuring a smooth implementation process without disrupting operations. Experience the convenience and efficiency of Duve's integrated hospitality management platform for unparalleled operational excellence and guest satisfaction.

Details

Infrastructure detailsCloud

Support languagesENAR

CategoryGuest and traveler tech

SubcategoryGuest stay and journey management platforms

Integrations

Duve integrates effortlessly with over 150 hospitality technology providers, ensuring smooth functionality within existing ecosystems. Key integrations include:

Property Management Systems (PMS): Real-time reservation syncing for seamless automation.
Channel Managers & OTAs: Ensures accurate guest data and personalized communication.
Payment Gateways (PSP): Secure processing for online check-ins, upsells, and check-outs.
Smart Locks & Mobile Key Providers: Enables contactless room access for a frictionless guest experience.
Messaging Platforms (WhatsApp, SMS, Email, Airbnb, Booking.com): Consolidates guest communication in a single, AI-powered inbox.
Task Management Systems: Streamlines internal operations by automating housekeeping, maintenance, and staff assignments.

IndustryHospitality

This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Serviced apartments and extended-stay properties, Hostels and budget accommodations, Vacation rental and short stay rental management companies, Hospitality management companies

Screenshots, videos and other resources

GuestApp

Product features

Contactless Solutions General

Alerts and Notifications

Automatic Translations

Content Management System (CMS)

Custom Questions

Customise With Brand Identity (Font, Logo, Colors and Images)

Developer SDK

Integrated Payment Gateway

Interactive Content

Marketing Communications Opt-in

Mobile Access On Any Device

Mobile Optimized/Responsive

Multi-Currency Support

Multi-Lingual

Multi-Property Management

No Download Required

Pre-arrival Upselling And Upgrades

Tag Management & Tracking Configuration

Web Based (Appless)

Whitelabel Capability

Guest Communication

Digital Concierge

Analytics Dashboard

Mobile App

Chatbot Provides Contextual Support Via Relevant Details

Overview of reviews

General GSO

Book A Restaurant Table

Chat With Front Desk

Check-In Upselling

e-Reg/e-Folio

Guest App Or Web Portal Module

Guest Feedback Module (Comment Cards/Reviews)

Guest Messages and Notifications

Guest Requests

In-Room Dining Ordering

Keyless Entry

Mobile Optimized/Responsive

Multi-Lingual (Guest Facing)

Remote Check-in

Remote Check-in (Dubai Economy and Tourism Department certified)

Room control (lights, temperature, sound)

TV & Room Controls

QR Codes for logging in

Web Based (Appless)

Additional in-room amenities ordering

Digital hotel compendium

Laundry Collection

Facilities Booking

Digital Concierge

Maintenance Requests

Order tracking

Chatbot functionality

FAQ Responses (Canned Responses)

Multi-lingual in one screen

Easy adding of new commands

Request for service and amenities

Security And Compliance Contactless Solutions

Network Security

GDPR Compliant

California Privacy

Guest Experience Guest GSO

Personalized recommendations

Pre-Arrival Emails

Multi-Currency Support

Branding And Customization GSO

Customizable Branded Interface

Content Creation

Content Library

Management and Optimization GSO

Unlimited trackable URL links

Performance Reporting

PMS Integration

Check-in and Check-out

Access Management (Cloud Based)

Access Management (Server Based)

Check-In Upselling

Check-Out Time Integration with PMS

Chip & Pin With Card Payment Machines For Pre-auth or Pre-pay

Collect Deposits

Document And Passport Scanning

Door Hardware and Locks

Door Lock Integration

Door Lock Upgrade Kit

Flexible Hardware Options (iPad, PC, Tablet)

Group Reservations Management

Guest Management Dashboard

Guests Can Create Multiple Key Cards

ID Verification

Keyless Entry

Pre-Registration Information Collection

Real Time Notification With Housekeeping Staff

Registration Card E-signature

Remote Checkin

Self Service Check-In

Self Service Check-Out

Supports OTA Reservations

Terms And Conditions Signing

Connection with government systems for guest registration details

Food and Beverage ordering

Contactless Ordering

Customizable Branded Interface

Dietary Information With Filters For Preferences And Allergens

Digital Menus

Menu Management

Multi-Menu Ordering

Price Management System

Advanced Ordering

Digital Staff Ordering

Support Level

Local / Regional Support in Middle East and Africa

Office Hours Online Support

Chat

E-Training / Online Training

Dedicated Account manager and Implementation Manager

Dedicated customer success manager

Dedicated onboarding specialist

Webinars and courses

In-product help and walk throughs

Integrations

Filter:

Clear filter

HotelTime PMS

Vendor verified

Vendor: HotelTime SolutionsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Planet Payment Gateway

Partially verified

Vendor: PlanetCategory: Finance and paymentsSubcategory: Ecommerce payment platforms

Amadeus Guest Management

Unverified

Vendor: AmadeusCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)

RMS Cloud

Unverified

Vendor: RMS CloudCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Mews PMS

Unverified

Vendor: MewsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Technical specifications

Specifications

Duve is a fully web-based SaaS platform, ensuring seamless access from any device without the need for downloads or installations. Designed for scalability and efficiency, Duve empowers hospitality businesses with:

Cloud-Based Architecture – Accessible from anywhere, with automatic updates and no on-premise hardware required.
API-Driven & Open Integration – Easily connects with 150+ hospitality technology providers, including PMS, payment gateways, smart locks, and task management systems.
Multi-Language & Multi-Property Support – Available in 20+ languages, designed to serve both single properties and large hotel groups.
GDPR & Enterprise-Grade Security – Compliant with global data privacy standards, ensuring encrypted and secure guest information management.
AI & Automation Capabilities – Smart workflows optimize communication, guest engagement, and revenue opportunities.
Device-Agnostic & Mobile-Friendly – Works seamlessly across desktop, tablet, and mobile, giving staff and guests a frictionless digital experience.

Configurations

The onboarding process with Duve is designed for simplicity and efficiency, ensuring a seamless transition for our clients. Upon signing up, our dedicated onboarding team collaborates closely with your organization to understand your specific needs and requirements. We provide comprehensive training sessions and personalized support to guide you through the setup process, including system integration if necessary. Our goal is to minimize downtime and maximize productivity, allowing you to quickly harness the full potential of Duve's hospitality management platform.

Scalability

Duve offers scalable solutions tailored to accommodate the evolving needs of your hospitality business. Whether you operate a single independent hotel or manage a chain of properties, our platform seamlessly adapts to your growth trajectory. With robust infrastructure and flexible configurations, Duve scales effortlessly to support increased guest volumes, expanded service offerings, and organizational expansion. Our technology is engineered to empower your business with agility and efficiency, ensuring sustained performance and customer satisfaction as you continue to thrive in the competitive hospitality landscape.

Fee structure

Per room per month with implementation fee

Starting from:

$6

Pricing:

Duve offers a flexible and transparent pricing model tailored to meet the diverse needs of our clients. Our pricing structure is designed to provide cost-effective solutions, with options for both subscription-based and customizable packages. We understand the importance of budget considerations and strive to offer competitive rates without compromising on the quality and reliability of our services. Additionally, our pricing model allows for scalability, ensuring that you only pay for the features and resources you require, making Duve a financially accessible solution for businesses of all sizes within the hospitality industry.

Buyers

FAQs

How does Duve enhance guest experiences?

Duve transforms the guest experience by digitalizing and personalizing every stage of their journey, from pre-arrival to post-stay. With features like online check-in, a branded guest app, and AI-powered messaging, guests enjoy a smooth and hassle-free experience. Hotels can provide tailored recommendations, upsell relevant services, and offer seamless communication, making guests feel valued before they even arrive. By using Duve, hotels can create a more engaging, convenient, and memorable experience that encourages repeat bookings and positive reviews.

Is Duve compatible with my existing Property Management System (PMS)?

Yes! Duve seamlessly integrates with over 80 leading PMS providers, allowing your reservation data to sync in real time without any manual input. This means all guest details, bookings, and preferences are automatically pulled into Duve, enabling automated workflows, personalized messaging, and smarter upselling strategies. To check if Duve is compatible with your current PMS, visit our integrations page at duve.com/integrations. If you don’t see your PMS listed, reach out to us—we’re constantly expanding our integrations and may have a solution for you!

Can Duve help increase revenue?

Absolutely! Duve is designed to unlock new revenue streams by offering automated and targeted upselling opportunities throughout the guest journey. From room upgrades and early check-ins to exclusive services like spa treatments or dining experiences, Duve ensures that the right offer reaches the right guest at the perfect moment. With built-in analytics, hotels can track performance and optimize their strategies to boost conversions. Hotels that use Duve see a significant increase in ancillary revenue while delivering more personalized guest experiences. Ready to maximize your revenue? Let’s get started!

Is Duve secure and compliant with data regulations?

Yes, data security is a top priority at Duve. We are fully GDPR-compliant and follow strict industry standards to protect guest information. Our platform uses advanced encryption, secure authentication, and controlled access permissions to ensure that guest data is safe at all times. Whether handling online payments, personal information, or communication logs, Duve provides a secure and trustworthy environment for hotels and guests alike. Want to learn more about our security measures? Get in touch with our team today!

How long does it take to implement Duve?

The implementation process varies based on the size and complexity of your hotel operations, but most businesses are fully onboarded within 2 to 6 weeks. Our expert team provides dedicated support, step-by-step guidance, and personalized training to ensure a smooth transition. From integrating your PMS to setting up automated workflows and guest communication, we handle everything to get your system up and running efficiently. Let’s discuss your property’s specific needs and create an onboarding plan that works for you!

What types of properties use Duve?

Duve is trusted by thousands of hospitality businesses worldwide, including: Hotels & Resorts – Personalize guest interactions, streamline check-ins, and increase upsell revenue. Vacation Rentals & Serviced Apartments – Automate communication, enhance operational efficiency, and offer seamless self-check-in. Hostels & Boutique Stays – Improve staff productivity while delivering a modern, digitalized guest experience. Large Hotel Chains – Benefit from centralized guest management, enterprise-level automation, and multi-property scalability. No matter the size or type of your property, Duve is built to elevate your operations and guest satisfaction. Let’s discuss how Duve can fit your business needs!