Integrations

Technical specifications

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Overview

Launch year

2023

Compatible integrations

Description

Eptera PMS is a property management system designed to streamline and enhance hotel management operations by offering all the necessary tools to manage the entire operational process. It offers a comprehensive suite of modules that cater to various facets of hotel administration, from reservations and guest check-ins to housekeeping and billing. The system's flexibility allows you to select and integrate only the modules you need, ensuring a tailored fit for your business. It also enables hoteliers to effortlessly track guest experience from the booking process to after they leave the hotel. You can manage your hotel's information flow from a single source and take your current performance to the next level by ensuring flawless communication between departments. With Eptera PMS, you can effortlessly enhance operational efficiency, improve guest satisfaction, and make data-driven decisions.

Details

Infrastructure detailsCloud

Support languagesENAR

CategoryHospitality operations

SubcategoryProperty Management System (PMS)

Integrations

IndustryHospitality

Screenshots, videos and other resources

Eptera PMS

Product features

API connectivity and integrations

Integrates to third party channel management

Connect To Main GDSs

Google Analytics Integration

Integrated ID And Passport Scanner

Metasearch Connectivity

Integrates with booking engine

Open API support

Integrates with central reservation system

Integration to business intelligence

Integration to revenue management system

Integration to revenue rules engine

Integration to 3rd party rate shoppers

Back Office Management and Administration

Accounting Module

Automated Night Audit

Case Management/Ticketing System

Centralized User And Role Management

CRM Module

Drag and Drop Template Editor

Housekeeping Mobile App

Housekeeping Module

Integrated Hotel Back Office System

Mobile Device Notes & Tasks (Voice-to-Text)

Sales And Marketing module

Spa Management Module

Supports Data Import via Excel, CSV

Task Management

Task Manager (Assign by Individual, Department or Custom Group)

Unlimited Users

Import existing PMS guest data to new PMS upon installation

View dashboards based on user role

Send internal staff notifications via mobile app

Customer Data Management

API Connection to CRM to Enhance CRM Guest Profile

Branded Loyalty Program

CRM Integration

Custom Loyalty Program Module

Emailing Automation (Pre and Post-Stay)

GDPR Compliant

Guest CRM

Guest Feedback Module (Comment Cards/Reviews)

Guest Profiles

In-Stay Guest Surveys

Reservations and front desk operations

Advanced Invoicing and Billing

Alerts And Notifications

Automated Reminders

Automated Room Assignments

Centralized Messaging

Check-In Upselling

Digital Registration

Discount Codes (Promocodes)

Group check-in functionality

Guest App Or Web Portal Module

Integrated Payment Gateway

Mobile Optimized/Responsive

Reservation management

Rules Based Room Assignments

Self Service Check-In

Self Service Check-Out

Tablet/ Kiosk Check-in

Electronic logbook feature

Functionality to copy and paste within browser

User interface supports Mouse and Keyboard Function Key

Add reservation notes

Automatically create folios based on rate type

Allow multiple commission rates per Travel Agent

Blacklist

Book multiple packages on a single stay reservation

Manually post charges and credits

Prevent overbooking

Allows for overbooking

Schedule room change throughout stay

Support hourly/day use room rentals

Track downgrades

Track guest turnaways

Track market segment

Track reservation requests

Track upgrades

Track upsells

Trigger new rate if room move occurs

Automatically assign rooms

Apply with multiple payment methods

Create a guest waiting list

Digital registration cards

Email folio

Guest preference management within reservations

Manually assign rooms

Option for multiple folios

Print folio

Printed registration cards

Provides reservation record, history and trail

Quote functionality for reservations

Real-time selling of rooms inventory with add-ons or enhancements

Route folios

Split rate between multiple guests in one room

Supports add-ons

Supports rate code changes throughout the stay

Supports scheduled charges

Room And Rates Management

Automated Room-Type Pricing

Availability Restrictions

Blended Rates And Promotions

Bulk Updating

Derived Rates

Dynamic pricing options based on availability and number of bookings

Geotargeted Pricing Module

Group Reservations Management

Inventory Grid

Inventory Management

Inventory Restrictions (Allocations & Overbookings)

Lead Days Restrictions

Lenght of Stay (LOS) Restrictions

Policies (Cancellation, Guarantee & Payment)

Rate Packaging Handling Functionality

Support for Weekly And Monthly Rates

Yielding (Revenue Management) Module

Add manual rates

Add rate hurdles

Create confidential rates

Create corporate rates

Create group rates

Create package allowances

Create promotional codes

Create travel agent rates

Set rates based on dates and day of week

Rate code order

Group Block Management

Tracking room block activity

24/7 Real-time data

Personalized website where guests can book their stay

Guest data to use for welcoming and marketing communications

Guests can also make room changes via the website

Room blocks reporting dashboard

Shoulder night tracking as part of room blocks

Assign ROH room type

Block a full floor for a group

Block rooms for groups

Create contract rates for groups

Create temporary rates for groups

Fully automate group resume including guestrooms and F&B

Post banquet event order directly

Upload and/or automatically import a rooming list

Batch post charges and credits

Block convention space

Block meeting space

Built-in Sales and Catering Module

Email group invoice

Feature for group block release by date

Group billing account

Group routing by date or day including amount limits

Guest & conference room reservations on a single platform

Identify corporate block

Manual post charges and credits

Mark a group block tentative/definite

Print group invoice

Release block to general availability

Release block to group availability

Rolling group block release

PMS Finance and accounting

Batch post

Email an invoice

Make adjustments to guest charges in either A/R or Front Desk Folio

Print an invoice

Process travel agent commissions

Provide centralized billing

Provide Pro forma consolidated invoice which reads current charge routing rules

Setup group routing charges

Setup transient routing charges

Split charges between multiple guests

Support comp accounting

Take pre-payment via guest portal

Accounts receivable feature

Built-in payment processing option

Financial export option

Includes cash accounting module

Inclusion of ancillary revenue on folio

Option for 3rd party payments

Supports international tax rates

Supports multiple currencies

Supports multiple payment methods

Budget Management

Integration to 3rd party credit card processors in multiple currencies

Enterprise functionality

Book a guest or group across multiple hotels on one reservation

Perform room moves across properties

Share company and travel agent profiles

View multi-property availability

Multi-property or enterprise configuration available

Option to check in at one property and check out at another

Vendor provides property-level access and permissions for enterprise accounts

Customer data and guest profiles

Add and store guest notes

Collect and store contact preferences

Configure required fields

Provide tracing for profile management

See guest profile on booking screen

Store guest contact information

Store guest preferences

Store guest's preferred payment

Store loyalty member details

Store special requests

View guest stay history across multiple profiles

View guest stay history in guest profile

View total guest value

API Connection to CRM to Enhance CRM Guest Profile

Branded Loyalty Program

Custom Loyalty Program Module

GDPR Compliant

Guest Management Dashboard

Digital Registration

Centralized guest data across all systems (PMS, point of sale, dining, and activities)

Guest communication

Guest Feedback Module (Comment Cards/Reviews)

In-Stay Guest Surveys

Email Payment Requests To Guests

Add attachments to guest communication emails

CC others on an email confirmation

Customize guest communication templates to align with property branding

Email folio

Send cancellation emails

Send comment card via email

Send confirmation emails

Send guest marketing emails

Send loyalty emails

Send on-property emails

Send pre-arrival emails

Emailing Automation (Pre and Post-Stay)

Text guests post-stay

Text guests pre-stay

Text guests while in-house

Cart abandonment reminder email

Send confirmation emails

Send on-property emails

Upsell services and offers

PMS Security And Compliance

Supports multi-factor authentication (MFA)

Supports single sign-on

Vendor is GDPR compliant

Vendor is PCI compliant

Custom Reports

Audit logs included

Customizable permissions based on user roles

Data export option

PCI-DDS Compliant Payments

Secure guest data storage

Vendor provides data encryption

Vendor provides privacy policy compliance support

Vendor supports PIPEDA compliance

Availability calendar

Access to digital tape chart

Minimum length of stay requirements

Provides floor plan

Provides group availability

Provides in-house status

Provides occupancy statistics

Rate availability calendar

View availability by room type

View availability by unit

View connecting room availability and potential

Drag And Drop Reservations In Calendar View

PMS Sales and Catering Module

Produce banquet events order

Recognize postings that have been made to the group master

Accept digital deposit payments

Events calendar feature

Events room blocking feature

Send contracts for digital signature

Visual room set-up feature

System performance and hosting

Private cloud-based hosting

Host in a SaaS cloud environment

Create and configure notification settings

Provide user-generated reports

Real-time synchronization

Supports over 500 properties

Vendor provides automatic data backup

Vendor provides data migration support

Vendor provides performance analytics and reporting

Vendor provides SLA (Service Level Agreement)

PMS reporting and analytics

Alerts and Notifications

Customizable notifications and alerts

Ancillary revenue tracking

Multi-property dashboard

Flexible role based reporting

Export results in Excel or CSV

Activities reports

Create custom reports

Events reports

Forecast reports

Group reports

Guest birthday, anniversary and/or special occasion reports

Guest communications reports

Guest demographic reports

Housekeeping reports

Marketing reports

Night audit reports

Pickup Analysis

Occupancy reports

Provide cancellation reports

Owners reports

Accounts receivable reports

Reservations reports (arrival, departure, in-house)

Revenue reports available

Revenue forecasting and budgeting

Schedule reports to be emailed

Staffing and payroll reports

User-friendly reports generation

Unlimited custom reports

Vendor provides AI analytics

Integrated booking engine

PMS native integrated booking engine

Third party online booking engine integrated into PMS

Add to calendar function

Add-on enhancements while booking online

Auto-translate features

Book group stays online

Booking cart option

Built-in upsell options

Displays room descriptions and images

Dynamic rate option

Hold a reservation while guest completes online booking process

Integration to 3rd party yield management and/or RMS

Integrations to guest loyalty systems

Mobile booking option

Mobile check-in feature

Online payment option

Post-stay email option

Pre-arrival email option

Real-time availability

Recognizes rate eligibility for loyalty members

Reservation confirmation email

Reservation modification feature

Reservation search function

Secure payment processing

SSL certificates included

Supports points payments

Supports mobile loyalty cards

System remembers past guests via portal (cookie capture)

Vendor supports personalization

Support Level

Office Hours Online Support

24/7 Online Support

Chat

E-Training / Online Training

Dedicated Account manager and Implementation Manager

Dedicated onboarding specialist

Self service onboarding tool

In-product help and walk throughs

Integrations

Filter:

Clear filter

Chatbot

Vendor verified

Vendor: HotelwayCategory: Guest and traveler techSubcategory: Chatbot

CRM

Vendor verified

Vendor: SHR GroupCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)

Websites

Vendor verified

Vendor: ProfitroomCategory: Hospitality operationsSubcategory: Website Solutions

Restaurant POS

Partially verified

Vendor: PosistCategory: Hospitality operationsSubcategory: Restaurant Solution

WiFi Portal

Partially verified

Vendor: HotelinkingCategory: In room techSubcategory: Guest Internet

Miwa Lock Co.Ltd.

Unverified

Vendor: Miwa Lock Co.Ltd.Category: Information communication technologySubcategory: Access Control And Door Lock Tech

ORBITA TECHNOLOGY CO., LTD.

Unverified

Vendor: ORBITA TECHNOLOGY CO., LTD.Category: Information communication technologySubcategory: Access Control And Door Lock Tech

Technical specifications

Specifications

Configurations

Centralized user & role management

Multi-lingual

Cloud based

On premise

Scalability

Fee structure

Per room per month with implementation fee

Package Based

Pricing:

Buyers

FAQs

How is Eptera PMS different from other PMS solutions?

Eptera stands out with its user-friendly interface and easy integration features. It is also designed for businesses of all sizes. It empowers your business in the global market with its selectable function set. Eptera can support tens of thousands of users simultaneously and provides all the essential modules that large hotels need.

How does Eptera's installation process work?

Thanks to Eptera's cloud-based structure, installation is fast and effortless. You can activate the system with our technical team and start using it immediately.

Which third party software can Eptera integrate with?

Eptera has been developed to integrate with many popular hotel software such as payment systems, online booking engines and revenue management software.

What kind of security measures does Eptera offer?

Eptera is protected by the latest security protocols and data encryption standards. In addition, regular security updates ensure the security of your data at all times.

What is the cost structure of Eptera?

Eptera has a flexible pricing model according to your hotel needs. Pricing is shaped according to the size of your business, feature requirements and your business.

Eptera PMS

Check-in to success!

API connectivity and integrations

Back Office Management and Administration

Customer Data Management

Reservations and front desk operations

Room And Rates Management

Group Block Management

PMS Finance and accounting

Enterprise functionality

Customer data and guest profiles

Guest communication

PMS Security And Compliance

Availability calendar

PMS Sales and Catering Module

System performance and hosting

PMS reporting and analytics

Integrated booking engine

Support Level

Per room per month with implementation fee

Package Based