Integrations

Technical specifications

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Carlos Abou-Diwan

Technology systems design & implementation

About Carlos Abou-Diwan

Overview

Launch year

2016

Compatible integrations

Description

FLEXIPASS Wallet is a cutting-edge solution designed to streamline payment processes and enhance guest experiences within the hospitality industry. Its main function is to provide guests with a digital wallet platform where they can securely store payment information and seamlessly make transactions during their stay. This innovative feature eliminates the need for physical payment methods, enhancing convenience for guests and reducing administrative burdens for businesses. FLEXIPASS Wallet is ideal for various businesses within the hospitality sector, including independent hotels, boutique chains, and luxury resorts, seeking to modernize their payment systems and improve guest satisfaction. Our solution seamlessly integrates with existing property management systems, ensuring a smooth implementation process without the need for additional integrations, making it a convenient choice for hoteliers looking to streamline operations and enhance guest experiences.

Details

Infrastructure detailsMulti-Property

Support languagesEN

CategoryInformation communication technology

SubcategoryAccess Control And Door Lock Tech

Integrations

IndustryHospitality

Product features

Security And Compliance Access Control

Access Control And Door Lock Tech

Design, build and functionality

User Management Access control and door lock tech

Support Level

Integrations

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Salto Access control

Unverified

Vendor: SaltoCategory: Information communication technologySubcategory: Access Control And Door Lock Tech

Mobile Access and Keyless Solution

Unverified

Vendor: Assa AbloyCategory: Information communication technologySubcategory: Access Control And Door Lock Tech

Clock PMS+

Partially verified

Vendor: Clock PMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Mews PMS

Unverified

Vendor: MewsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Technical specifications

Specifications

Configurations

The onboarding process for FLEXIPASS Wallet is meticulously designed to ensure simplicity and efficiency. Upon engagement, our dedicated team collaborates closely with each client to understand their specific needs and requirements. We provide comprehensive training sessions and support to facilitate a smooth transition to our platform. With intuitive user interfaces and clear documentation, our experienced professionals guide users through every step of the onboarding process, ensuring a seamless integration and optimal utilization of our solution for our clients.

Scalability

FLEXIPASS Wallet offers unparalleled scalability to meet the evolving needs of hospitality businesses. Whether managing a single independent hotel or a chain of luxury resorts, our solution seamlessly scales alongside operations. With its adaptable architecture and customizable features, FLEXIPASS Wallet accommodates increased transaction volumes, expanding properties, or additional business lines without compromising performance or security. Our scalable solution ensures that organizations of all sizes can effectively streamline payment processes and enhance guest experiences while maintaining the highest standards of reliability and convenience.

Fee structure

Monthly Flat Fee

Pricing:

FlexiPass Wallet offers a flexible and transparent pricing model tailored to suit the diverse needs of hospitality businesses. Our pricing structure is based on a subscription-based model, with options ranging from basic plans to customizable packages designed to fit specific requirements and budgets. We prioritize delivering value-driven solutions that empower businesses of all sizes to enhance guest experiences effectively. Contact us today to discuss your needs and explore the pricing options that best align with your organization's requirements.

Buyers

FAQs

What do I need to start with Mobile Keys?

Compatible Future Proof Keyless Locks with Bluetooth Functionality from: ASSA ABLOY Vingcard Dormakaba SALTO Systems

How do I connect FLEXIPASS with my PMS or Guest Experience Provider?

50+ certified Technology Partners connect with FLEXIPASS. Check out Partners and Integrations to find out whether your PMS or Guest Experience Provider is already connected and can turn on your keyless experience with FLEXIPASS. If not, tell your Provider to connect with the open and innovative FLEXIPASS API to manage Digital Keys within minutes! Yes minutes!

Can I use Mobile Keys without connecting my PMS and Guest Experience Services?without connecting my PMS and Guest Experience Services?

Yes, of course! Access your FLEXIPASS Portal, manage Mobile Keys with ease and deliver Digital Keys via E-mail or Text. WebKeys are available with our certified WebKeys Technology Partners.

What do I need to start with WebKeys?

Compatible WebKeys Locks from SALTO Systems and SPACE Software + SHIP + BLUEnet Gateways and KS Software Compatible Guest Experience Providers as: AKIA Guestnet Dropin

What if I have my own APP?

Use FLEXIPASS SDK and add intelligent Mobile Keys to your existing APP or add WebKeys. We can help your team Fast Track the Digital Keys and WebKeys implementation process.

How does FLEXIPASS help with Mobile Keys and WebKeys?

FLEXIPASS is your intelligent DIGITAL KEYS PLATFORM available for ACCOMMODATION + PMS + GUEST EXPERIENCE providers. We help hotels, hostels, serviced apartments, student housing PBSA, Property Management Solution and Guest Experience Providers deliver intelligent keyless guest experiences. Our products and services offer Digital Keys, WebKeys and WALLET Keys. If you are an accommodation provider we can help you deliver stunning branded keyless App experiences, customised white label App development enabling guests to download your hotel branded keyless App. With the FLEXIPASS SDK you can even integrate Digital Keys and WebKeys in your own App. If you are a Property Management Solutions or Guest Experience Provider we can help you connect and manage Digital Keys and WebKeys in minutes. Your customers can experience stunning branded keyless App experiences, customised white label App development enabling guests to download your PMS or Guest Experience keyless App. With the FLEXIPASS SDK you can even integrate Digital Keys in your own App. With WebKeys you can open doors without an App all within your guest communication channel and digital guest compendium.

What is a Mobile Key?

You probably use a mechanical key to open your home everyday right? That is your physical key. A Digital Key is a mobile key securely stored on your electronic device. This can be your smartphone, smart watch, or even your iPad or Tablet. A Digital Key essentially is a secure number stored on your device which will grant you access to rooms if valid.

How does a Mobile Key work?

The technology generates an encrypted Digital Key which is transferred via data connection to your smartphone (or any other compatible smart devices) as an authorised user. This Digital Key is stored in a secure vault on your smartphone. When your smartphone is placed in front of the door lock reader your Digital Key and secure information is exchange granting you instant keyless access. The Digital Key will grant you access to assigned doors and for selected access time period.

How do you receive a Mobile Key?

A Digital Key is provided by your accommodation provider when your room is ready. In many instance Mobile Access is granted at the moment of Check-In at the reception of your hotel. In some instances Digital Keys are provided automatically when your is ready and when you have completed an online Check-In with payment and additional verifications!

From a guests perspective how does FLEXIPASS work?

GUESTS open the FLEXIPASS APP, enter a unique One Time CODE provided by the accommodation provider and are immediately granted access to their room . Yes that's it. FLEXIPASS is Super Fast and intelligent. In some instances guests are also granted with a connection to FLEXIPASS PLUS giving access to innovative guest services.

What if the phone battery dies?

The world’s leading door lock providers as ASSA ABLOY Global Solutions, Dormakaba and SALTO Systems connect with FLEXIPASS enabling guests to access their via Digital Keys or also via a physical KeyCard. Should your smartphone be without battery then your accommodation provider should be able to provide you with a physical KeyCard. With FLEXIPASS Digital Keys and Physical Keycards can be used at the same time.

What if I loose my smartphone with a Mobile Key? Can someone enter my room if they find it?

Inform your accommodation provider immediately as they will be able to provide you with a new Digital Key or physical KeyCard which can override your prior Digital Key. Your accommodation provider an even revoke a Digital Key at any time. And in most instances smartphones are secured by a PIN CODE, Touch ID or FACE ID and therefore not granting unauthorised users to access your phones content and Digital Key.

Can more than one person use Mobile Keys?

Yes multiple Digital Keys can easily be granted by your accommodation provider. And you can even have multiple Digital Keys as also physical KeyCards working at the same time. All you have to do is ask at your hotels front desk reception for additional Digital Keys.

But wouldn’t the previous guest still be able open the door after a new check-in?

No. Digital Keys are valid only for specific windows of time, defined by you accommodation provider. On Check-Out Digital Keys are revoked. In most cases this happens automatically are Property Management Solutions will inform FLEXIPASS to revoke Digital Keys. It is also possible to revoke Digital Keys via the FLEXIPASS Portal managed by your accommodation provider.

How is a digital key used by hotel, student housing, and co-living guests and residents?

Digital Keys allow guests to check straight into their assigned room, rather than having to visit the front desk. Reduced waiting times, less work for staff, and a streamlined check-in process make this an ideal solution for hotels, student housing and coliving. It also offers a better guest experience and highlights how innovative and technology minded your hotel is. Room access can be limited to the time frame between check-in and check-out when necessary.

What does it cost to implement a keyless entry system in a hotel?

The world’s leading door lock providers as ASSA ABLOY Global Solutions, Dormakaba and SALTO Systems connect with FLEXIPASS offering accommodation multiple innovative and cost efficient door lock hardware. Contact us today and we will help you find your custom keyless door lock quote.

Which hotel chains use keyless entry systems?

Marriott, Hilton and Hyatt have committed to making the switch to keyless across their thousands of branded hotels. Starwood Hotels & Resorts branded hotels, Aloft, Element, and W Hotels were some of the earliest adopters of Digital Keys technology.

What is an API (application protocol interface)?

API stands for Application Protocol Interface. It is essentially a communication language enabling two or multiple different systems to communicate with each other. When you are delivered a Digital Key at Checked-In at your hotel then the hotels Property Management Solution uses the FLEXIPASS API to request a Digital Key to be delivered to you with the relevant information as room number and Checkout Date and Time.

What is API hotel management and Open API?

APIs are used by hotel property management solutions and guest communication services in a number of innovative and critical ways. API hotel management is used in conjunction with FLEXIPASS to add and handle mobile keys to existing online service packages. The FLEXIPASS API is open (also referred to as a "public" API,) which means that the owner of a network-accessible service can give universal access to their customers. Guests can take advantage of mobile key technology safely and without compromising other data.

How can I access the FLEXIPASS API?

Connecting with FLEXIPASS API is fast and easy. You should be able to manage Digital Keys with FLEXIPASS within minutes. Contact us today and we will help you Fast track your Digital Keys experience.

How do I connect the FLEXIPASS API with my hotel property management solution?

In many instances your Property Management Solutions providers is already connected with the FLEXIPASS API. Should your solution not yet have a connection with FLEXIPASS then free to inform them that they can manage Digital Keys with FLEXIPASS within minutes. And give us the contact details and our team will reach out to Fast track your Digital Keys experience.

I am unsure which door lock solution is currently used in my hotel, can you help?

Yes of course. We are here to help you and can easily narrow down your current technology and if necessary help you with multiple intelligent upgrade options. Contact us today and we will help you save time and deliver future proof keyless technology experiences.

What Smartphones are supported with FLEXIPASS?

FLEXIPASS works with smartphones running iOS 11 and newer as also Android 4.4 and newer supporting the latest BLE (Bluetooth Low Energy) technology from 4.0 or newer. Windows phones & Blackberry are not supported by the world’s leading door lock providers as ASSA ABLOY Global Solutions, Dormakaba and SALTO Systems.

FLEXIPASS Wallet keys