Product Reputation Management
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Reputation Management

By GuestTouch
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Guesttouch

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Angie Lacia

Hotel distribution optimization expert

About Angie Lacia

Overview

Launch year

2016

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Compatible integrations

4

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Description

GuestTouch's Reputation Management solution is designed to monitor and enhance online reputation across various platforms, ensuring positive guest feedback and brand image. One unique selling point is its ability to track and respond to guest reviews in real-time, mitigating negative feedback and fostering positive relationships with customers. This product is ideal for businesses in the hospitality industry, including independent hotels, chains, and travel management companies, seeking to improve guest satisfaction and loyalty. While integration may be required to implement the technology seamlessly, GuestTouch offers streamlined integration processes, minimizing disruptions and enabling businesses to enhance their online reputation effectively.
 

Details

Infrastructure detailsCloud
Support languagesENAR
CategoryBusiness intelligence
SubcategoryReputation Management
Integrations
IndustryHospitality

Screenshots, videos and other resources

Product features

General Reputation Management

Automated Reminders
Customizable surveys
Guest Satisfaction Surveys

Management and Optimization Reputation Management

Reputation Reporting and Analytics

Reporting Dashboard
Sentiment Analysis

Review Follow Up And Resolution

Review Monitoring And Management

Analyze Data From All Reviews
Booking.com Review Integration
Expedia Review Integration
Google Review Integration
Tripadvisor Review Integration

Support Level

Office Hours Online Support

Integrations

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Hotelogix Property Management System

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Vendor: HotelogixCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Hotelogix Multi Property Manager

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Vendor: HotelogixCategory: Hospitality operationsSubcategory: Property Management System (PMS)
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Book4time Spa Management

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Vendor: Book4TimeCategory: Hospitality operationsSubcategory: Back Office Operations Software
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RMS Cloud

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Vendor: RMS CloudCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Technical specifications

Specifications
Configurations

The onboarding process for GuestTouch Reputation Management is seamless and tailored to ensure a smooth transition for businesses integrating our solution. Upon sign-up, our dedicated team provides personalized guidance and support, assisting with setup and implementation according to the specific needs of each client. While integration may involve connecting with existing systems, our user-friendly interface and intuitive features facilitate a hassle-free onboarding experience. With comprehensive training and ongoing support, businesses can quickly optimize their online reputation management strategies and enhance guest experiences with GuestTouch.

Scalability

GuestTouch Reputation Management offers exceptional scalability to accommodate the evolving needs of businesses in the hospitality industry. Whether you're a small boutique hotel or a large resort chain, our solution seamlessly adapts to varying levels of operations and growth trajectories. With flexible features and robust infrastructure, GuestTouch ensures that our platform can scale alongside your business, supporting increased demand and expanding online reputation management requirements without compromising performance or reliability. Our scalable solution empowers businesses to confidently manage their online reputation across diverse platforms while maintaining optimal efficiency and effectiveness.

Fee structure

Monthly Flat Fee
Pricing:

GuestTouch Reputation Management offers a flexible and transparent pricing model tailored to meet the diverse needs of businesses in the hospitality industry. Our pricing structure is based on subscription plans, with options designed to accommodate businesses of all sizes and budgets. We provide transparent pricing with no hidden fees, ensuring affordability and clarity for our clients. Whether you're a small boutique hotel or a large resort chain, our straightforward pricing enables you to access our comprehensive reputation management solution without financial constraints, empowering you to effectively manage your online reputation and enhance guest satisfaction.

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FAQs

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