Product Hotellistat Reputation Management
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Hotellistat Reputation Management

By Hotellistat GmbH
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Hotellistat Reputation Management

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Philip KuchelmeisterFounder and Managing Director
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Angie Lacia

Hotel distribution optimization expert

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Overview

Launch year

2016

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Compatible integrations

7

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Description

Hotellistat's Reputation Management solution is designed to monitor and enhance your hotel's online reputation across various review platforms and social media channels. By aggregating and analyzing guest feedback, our platform enables hotels to identify areas for improvement and implement strategies to enhance guest satisfaction. Ideal for independent hotels, chains, and small groups, our Reputation Management solution empowers hospitality businesses of all sizes to proactively manage their online presence and maintain a positive reputation. Integration with existing hotel management systems ensures seamless implementation, allowing hotels to efficiently leverage the power of guest feedback to drive operational improvements and increase guest satisfaction.

Details

Infrastructure detailsStand-alone, Cloud
Support languagesEN
CategoryBusiness intelligence
SubcategoryReputation Management
Integrations

The Reputation module of Hotellistat integrates seamlessly by aggregating guest reviews from platforms like Booking.com, Expedia, and Google My Business directly through its own data scraping methods. This ensures real-time access to guest sentiments without reliance on third-party tools. The module allows personalized, AI-powered responses that match your hotel's tone and style, and enables direct posting of replies to these platforms from within Hotellistat for efficient reputation management.

IndustryHospitality
This solution is suitable for:Medium and small hotel groups

Screenshots, videos and other resources

marketingCollateralResource
Reputation tool

    Product features

    General Reputation Management

    Conditional Logic
    Segmented Surveys

    Management and Optimization Reputation Management

    Multi-Property Management

    Reputation Reporting and Analytics

    Competitor Benchmarking
    Corporate Reporting
    Department Level Reporting
    Reporting Dashboard
    Semantic Analytics
    Sentiment Analysis

    Review Follow Up And Resolution

    Case Management/Ticketing System
    Ticketing System

    Review Monitoring And Management

    Analyze Data From All Reviews
    Booking.com Review Integration
    Customer Review Encouragement
    Email Alerts New and/or Negative Reviews
    Expedia Review Integration
    Google Review Integration
    Guest Feedback Management
    Review Response Functionality
    Social Media Monitoring
    Tripadvisor Review Integration

    Support Level

    Office Hours Online Support
    Chat
    E-Training / Online Training
    Dedicated customer success manager
    Dedicated onboarding specialist
    In-product help and walk throughs

    Integrations

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    dailypoint Data Laundry

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    Data Management for Hotel Assets by Fairmas

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    Revenue Planning & Analytics by Fairmas

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    Clock PMS+

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    Vendor: Clock PMSCategory: Hospitality operationsSubcategory: Property Management System (PMS)

    Technical specifications

    Specifications

    The Reputation module of Hotellistat autonomously collects guest reviews from platforms like Booking.com, Expedia, and Google My Business through proprietary data scraping technology, ensuring accurate, real-time insights. Its AI-powered system enables tailored responses in your hotel’s unique tone, streamlining guest interaction and reputation management. With a secure, cloud-based infrastructure, the module offers scalability, fast performance, and compliance with data protection standards, making it an essential tool for modern hospitality businesses.

    Configurations

    Our onboarding process for Hotellistat Reputation Management is designed to be efficient and user-friendly. Upon signup, our dedicated team will guide you through the setup process, including integrating your existing systems if needed. You'll receive comprehensive training to maximize your understanding of the platform's features and functionalities. Our goal is to ensure a smooth transition, empowering you to leverage our tools effectively to manage and enhance your hotel's online reputation with ease.

    Scalability

    Hotellistat Reputation Management offers scalable solutions tailored to meet the evolving needs of your hotel business. Whether you operate a single independent hotel or manage a chain of properties, our platform can accommodate your requirements. With its flexible architecture and customizable features, Hotellistat Reputation Management scales seamlessly alongside your business growth, ensuring that you can effectively manage and monitor your online reputation across various properties and platforms with ease and efficiency.

    Fee structure

    Annual Flat Fee
    Pricing:

    Hotellistat Reputation Management offers a flexible pricing model tailored to suit the diverse needs and budgets of our clients in the hospitality industry. Our pricing structure is transparent and based on the specific features and services required by each hotel or chain. Whether you're a small independent hotel or a large hotel group, we provide competitive pricing options that align with your business goals and budget constraints, ensuring that you receive maximum value and return on investment from our reputation management solutions.

    Buyers

    FAQs

    What is Hotellistat?

    Hotellistat is an all-in-one Revenue Management System (RMS) designed for hotels to optimize pricing, analyze market trends, and manage marketing and business development activities using AI-driven predictions.

    Who can benefit from using Hotellistat?

    Hotellistat is suitable for independent hotels, hotel chains, and hospitality professionals seeking advanced tools for revenue optimization and market analysis.

    Does Hotellistat integrate with my PMS (Property Management System)?

    Yes, Hotellistat integrates with most major PMS systems. If your PMS isn't currently supported, our team can explore integration possibilities.

    Is Hotellistat suitable for small hotels?

    Absolutely! Hotellistat is designed to be scalable and customizable, making it suitable for hotels of all sizes, from boutique hotels to large chains.

    ow does Hotellistat ensure data security?

    We prioritize data protection and adhere to the latest GDPR standards, ensuring your data is encrypted, safe, and only accessible to authorized users.

    What kind of data does Hotellistat analyze?

    Hotellistat analyzes real-time market demand, competitor rates, historical data, booking trends, reputation scores, and more to provide actionable insights.

    What kind of reports can I generate?

    Hotellistat offers customizable reports for key metrics, such as occupancy, RevPAR, ADR, pick-up analysis, and forecast accuracy.

    Does Hotellistat use AI?

    Yes, Hotellistat employs AI-driven algorithms for predictive analytics, optimizing pricing strategies, and making demand forecasts.

    Can I track social media and reputation data through Hotellistat?

    Yes, Hotellistat includes modules for social media and reputation management, allowing you to monitor and analyze guest feedback and online presence.

    Is training included when I purchase Hotellistat?

    Yes, onboarding and training are included to ensure you and your team can make the most of Hotellistat's features.

    What kind of support do you offer?

    We offer 8/5 customer support via email, phone, and chat, as well as an extensive knowledge base for self-service.

    Do I need to sign a long-term contract?

    No, we offer flexible contracts, including monthly subscriptions, so you can choose what works best for your hotel.

    How do I get started with Hotellistat?

    Simply contact our team for a demo. Once you sign up, we’ll assist you with the setup, training, and integration process.

    How long does it take to set up Hotellistat?

    Setup typically takes 1-2 weeks, depending on the complexity of your integrations and requirements.

    Does Hotellistat support multiple languages?

    Yes, Hotellistat is available in multiple languages to cater to global markets.

    Can Hotellistat be customized to fit my hotel's needs?

    Yes, our platform is highly customizable to suit your hotel’s unique requirements, whether it's specific KPIs or tailored reports.

    Can I use Hotellistat for multiple properties?

    Absolutely! Hotellistat supports multi-property management, allowing you to oversee all your properties in one dashboard.