Integrations

Technical specifications

Overview

Launch year

2020

Compatible integrations

3

Description

Our interactive pop-up window can be timed to display with different criteria, like timing, browsed pages or the topic the customer is searching.
It will attract and engage with the website visitors and then drive them for the desired path (flow) towards the sale.

Anybody who has a website and some services (or products) to offer and is able to sell or book them online, for example a hotel.

It does not require any integrations to start using this product.

Our Promo-tool provides the fastest ROI you can get! The record is for example 7300% in one month! See more here: https://hotelway.ai/hotelway-customer-success-story-glo-hotels-helsinki/

Details

Infrastructure detailsCloud, Multi-Property

Support languagesENAR

CategoryCommercial and distribution

SubcategoryWebsite Widgets

Integrations

On website you only need 20 lines of html code.

We also have API if it is wanted e.g. part of mobile app. Please contact the representative.

IndustryHospitality

Screenshots, videos and other resources

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Analytics And Reporting

Analytics Dashboard

Automated Responses

Contactless Ordering

Support Level

Office Hours Online Support

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Technical specifications

Specifications

Technically it is a java widget, which can be used with any browser and smart device as part of the webpage.

Configurations

The only integration is to copy-paste 20 lines of html-code on the website. The entire process to adopt this will take less than 1 hour from our customer, including a meeting to decide the content.

Scalability

Fee structure

Monthly Flat Fee

Pricing:

Flat monthly fee of AED800 per property.

Buyers

FAQs

What is a hotel chatbot?

A chatbot is an AI-based interactive SaaS that performs like a human receptionist. It greets guests and encourages them to make room reservations or buy other hotel services. All while running on autopilot.

How does it work?

The chatbot is available as an emerging window from the corner of the hotel website. First, guests can type questions or browse through different topics they may need help with. After that, the bot replies instantly.

Why do I need it?

Chatbots help you to engage with every website visitor 24/7. It is a sales channel that never rests. Consequently, your hotel will boost revenue even during off hours.

How do I get started?

The easiest way is to try it for FREE. First, select the plan you wish to have. Then, fill up the form. We take it from there

How much does it cost?

Pricing varies according to the hotel size and plan selected. When you claim your FREE trial, our sales manager will contact you with a quote. Our pricing is reasonable and suitable for the pandemic situation.

I don’t see the benefit of having a chatbot in my hotel page?

While the benefits of having a chatbot are many, often it is hard to pin how much a chatbot is helping your business. But your guests see that right away! After all, they interact with chatbots all the time when making online purchases or using digital services for daily tasks. As a result, they expect that convenience from you as well.

How can we make sure the bot gives correct answers?

Hotelway team updates the bot regularly. If the chatbot were not to understand a customer inquiry, it will get in contact automatically with your team.

How can I see how much revenue the chatbot generates?

If you have our BASIC or PRO plan, Hotelway sends chatbot performance reports monthly. Based on the statistics and interactions handled, we can estimate how much the bot is helping your business.

Will the bot get more people to our webpage?

Firstly, tell your guests about your new channel! For example, include in your email signature that guests can reach your business through a chatbot. Or provide tailored offers/discounts only available through chatbot. This way, your hotel guests will get away from OTA’s and start using your channels.

We don’t know what the future brings, why do we need it now?

Travel will resume and pick up. It is a matter of time. However, travel behavior is different because of the pandemic. For instance, customers are more resilient to human contact and are more concern about safety. Because of this, digital services are more valuable that ever for your clients.