Integrations

Technical specifications

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Li Hawkins

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Overview

Launch year

2012

Compatible integrations

105

Description

An advanced hotel property management solution should be more than just a single system. It should be the hub of hotel operations that connects all systems for hotels, resorts, and casinos. Your hotel PMS should be a holistic hospitality technology platform that connects every aspect of operations to the guest experience, creating a seamless journey that helps your organization meet and exceed the highest standards. It should provide the basis for long-term relationships with guests, and the revenues and profitability that goes with them.Infor® Hospitality Management Solution (HMS) is a hotel PMS built in the cloud to consistently meet and exceed modern guest expectations. With Infor HMS, hospitality organizations can better manage operations, deliver exceptional guest services, and provide a rich experience for all. The solution provides scalability that can help meet your present needs, along with whatever the future brings.

Details

Infrastructure detailsCloud, Multi-Property

Support languagesENAR

CategoryHospitality operations

SubcategoryProperty Management System (PMS)

Integrations

Infor HMS has over 700 existing integrations, using Open APIs, Webservices and HTNG standards.

IndustryHospitality

Screenshots, videos and other resources

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Product features

API connectivity and integrations

Integrates to third party channel management

Connect To Main GDSs

Integrated ID And Passport Scanner

Integrated Payment Terminal And Card Reader

Integrates with booking engine

Open API support

Integrates with central reservation system

Integration to business intelligence

Integration to revenue management system

Integration to revenue rules engine

Integration to 3rd party rate shoppers

Back Office Management and Administration

Automated Night Audit

Centralized User And Role Management

CRM Module

Housekeeping Mobile App

Housekeeping Module

Integrated Hotel Back Office System

Supports Data Import via Excel, CSV

Task Management

Task Manager (Assign by Individual, Department or Custom Group)

Unlimited Users

Import existing PMS guest data to new PMS upon installation

View dashboards based on user role

Customer Data Management

API Connection to CRM to Enhance CRM Guest Profile

CRM Integration

Emailing Automation (Pre and Post-Stay)

GDPR Compliant

Guest CRM

Guest Profiles

SOC2 Complaint

Reservations and front desk operations

Advanced Invoicing and Billing

Alerts And Notifications

Automated Reminders

Automated Room Assignments

Check-In Upselling

Digital Registration

Discount Codes (Promocodes)

Group check-in functionality

Guest App Or Web Portal Module

Mobile Optimized/Responsive

Reservation management

Self Service Check-In

Self Service Check-Out

Tablet/ Kiosk Check-in

Electronic logbook feature

Functionality to copy and paste within browser

User interface supports Mouse and Keyboard Function Key

Add reservation notes

Automatically create folios based on rate type

Allow Multiple Travel Agents attached to one reservation

Blacklist

Book multiple packages on a single stay reservation

Manually post charges and credits

Prevent overbooking

Allows for overbooking

Schedule room change throughout stay

Support hourly/day use room rentals

Track downgrades

Track guest turnaways

Track market segment

Track reservation requests

Track upgrades

Track upsells

Trigger new rate if room move occurs

Automatically assign rooms

Charge card at checkout

Apply with multiple payment methods

Create a guest waiting list

Digital registration cards

Email folio

Guest preference management within reservations

Manually assign rooms

Option for multiple folios

Print folio

Printed registration cards

Provides reservation record, history and trail

Quote functionality for reservations

Real-time selling of rooms inventory with add-ons or enhancements

Route folios

Split rate between multiple guests in one room

Supports add-ons

Supports rate code changes throughout the stay

Supports scheduled charges

Room And Rates Management

Automated Room-Type Pricing

Availability Restrictions

Blended Rates And Promotions

Bulk Updating

Derived Rates

Group Reservations Management

Inventory Grid

Inventory Management

Inventory Restrictions (Allocations & Overbookings)

Lead Days Restrictions

Lenght of Stay (LOS) Restrictions

Policies (Cancellation, Guarantee & Payment)

Rate Packaging Handling Functionality

Support for Weekly And Monthly Rates

Yielding (Revenue Management) Module

Add manual rates

Create confidential rates

Create corporate rates

Create group rates

Create package allowances

Create promotional codes

Create travel agent rates

Set rates based on dates and day of week

Availability of package reconciliation

Rate code order

Yield based on availability

Group Block Management

Tracking room block activity

24/7 Real-time data

Guest data to use for welcoming and marketing communications

Room blocks reporting dashboard

Shoulder night tracking as part of room blocks

Assign ROH room type

Block a full floor for a group

Block rooms for groups

Create contract rates for groups

Create temporary rates for groups

Fully automate group resume including guestrooms and F&B

Post banquet event order directly

Provide meeting planner-specific OBE

Upload and/or automatically import a rooming list

Batch post charges and credits

Block convention space

Block meeting space

Built-in Sales and Catering Module

Email group invoice

Feature for group block release by date

Group billing account

Group block release length of time

Group routing by date or day including amount limits

Guest & conference room reservations on a single platform

Identify corporate block

Manual post charges and credits

Mark a group block tentative/definite

Print group invoice

Release block to general availability

Release block to group availability

Rolling group block release

PMS Finance and accounting

Batch post

Email an invoice

Make adjustments to guest charges in either A/R or Front Desk Folio

Print an invoice

Process travel agent commissions

Provide centralized billing

Provide Pro forma consolidated invoice which reads current charge routing rules

Setup group routing charges

Setup transient routing charges

Split charges between multiple guests

Support comp accounting

Accounts receivable feature

Financial export option

Inclusion of ancillary revenue on folio

Option for 3rd party payments

Supports international tax rates

Supports multiple currencies

Supports multiple payment methods

Integration to 3rd party credit card processors in multiple currencies

Enterprise functionality

Manage data at a centralized, enterprise level

Share company and travel agent profiles

View multi-property availability

Multi-property or enterprise configuration available

Vendor provides enterprise-level logins to view all properties

Vendor provides property-level access and permissions for enterprise accounts

Customer data and guest profiles

Add and store guest notes

Collect and store contact preferences

Configure required fields

See guest profile on booking screen

Store guest contact information

Store guest preferences

Store guest's preferred payment

Store loyalty member details

Store special requests

Upload guest ID

View guest stay history across multiple profiles

View guest stay history in guest profile

View total guest value

Guest pop-up note functionality available

API Connection to CRM to Enhance CRM Guest Profile

GDPR Compliant

Guest Management Dashboard

Digital Registration

Guest communication

Add attachments to guest communication emails

CC others on an email confirmation

Customize guest communication templates to align with property branding

Email folio

Send cancellation emails

Send comment card via email

Send confirmation emails

Send guest marketing emails

Send on-property emails

Send pre-arrival emails

Emailing Automation (Pre and Post-Stay)

Text guests post-stay

Text guests pre-stay

Text guests while in-house

Send confirmation emails

Send on-property emails

Upsell services and offers

PMS Security And Compliance

SOC I & II Compliant

Supports multi-factor authentication (MFA)

Supports single sign-on

Vendor is able to provide security documentation upon request

Vendor is GDPR compliant

Vendor is PCI compliant

Custom Reports

Automatically purge inactive profiles

Audit logs included

Customizable permissions based on user roles

Data export option

PCI-DDS Compliant Payments

Secure guest data storage

Vendor includes vulnerability assessment

Vendor provides data encryption

Vendor provides privacy policy compliance support

Availability calendar

Access to digital tape chart

Minimum length of stay requirements

Provides group availability

Provides in-house status

Provides occupancy statistics

Rate availability calendar

View availability by room type

View availability by unit

View connecting room availability and potential

Drag And Drop Reservations In Calendar View

PMS Sales and Catering Module

Produce banquet events order

Recognize postings that have been made to the group master

Accept digital deposit payments

Events calendar feature

Events room blocking feature

Send contracts for digital signature

Visual room set-up feature

System performance and hosting

Host in a SaaS cloud environment

Create and configure notification settings

Provide user-generated reports

Bandwidth monitoring

Built-in performance analytics

Real-time synchronization

Supports over 500 properties

System up-time monitoring

Vendor provides automatic data backup

Vendor provides data migration support

Vendor provides performance analytics and reporting

Vendor provides SLA (Service Level Agreement)

Vendor provides uptime SLA

Vendor provides vulnerability assessment

PMS reporting and analytics

Alerts and Notifications

Customizable notifications and alerts

Ancillary revenue tracking

Flexible role based reporting

Export results in Excel or CSV

Activities reports

Create custom reports

Events reports

Forecast reports

Group reports

Guest birthday, anniversary and/or special occasion reports

Guest communications reports

Guest demographic reports

Housekeeping reports

Marketing reports

Night audit reports

Pickup Analysis

Occupancy reports

Provide cancellation reports

Owners reports

Accounts receivable reports

Reservations reports (arrival, departure, in-house)

Revenue reports available

Revenue forecasting and budgeting

Schedule reports to be emailed

User-friendly reports generation

Integrated booking engine

Third party online booking engine integrated into PMS

3rd party add-ons integration available

Book group stays online

Booking cart option

Built-in upsell options

Displays room descriptions and images

Dynamic rate option

Hold a reservation while guest completes online booking process

Integration to 3rd party yield management and/or RMS

Integrations to guest loyalty systems

Linked reservations option

Mobile booking option

Mobile check-in feature

Online payment option

Options to bundle room rates with local events and amenities

Pre-arrival email option

Property map available when guest is booking

Real-time availability

Recognizes rate eligibility for loyalty members

Reservation confirmation email

Reservation modification feature

Reservation search function

SSL certificates included

Supports mobile loyalty cards

Vendor supports personalization

Support Level

Local / Regional Support in Middle East and Africa

Office Hours Online Support

24/7 Online Support

Chat

E-Training / Online Training

Dedicated Account manager and Implementation Manager

Dedicated customer success manager

Dedicated onboarding specialist

Webinars and courses

In-product help and walk throughs

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Technical specifications

Specifications

Available as a Cloud SaaS Solution, with no local footprint and can be used with any web browser.

Configurations

The technology supplier has to do the set up from the back end, and training for the client is part of the pricing. Infor has on-line training courses, webinars as well as in-app chat for assistance in real-time.

Scalability

From a single hotel to global hotel groups.

Fee structure

Annual Flat Fee

Pricing:

Buyers

FAQs

What are the key features of Infor HMS?

Infor HMS is a cloud-based hotel property management system that offers features like guest management, reservations, mobile check-in/check-out, housekeeping management, revenue management integrations, and detailed reporting and analytics. It provides a centralized platform to manage hotel operations, enhance guest experiences, and optimize revenue.

Is Infor HMS suitable for different types and sizes of properties?

Yes, Infor HMS is designed to be scalable and flexible, making it suitable for various property types including hotels, resorts, and casinos. It can accommodate the needs of both independent properties and large hotel chains, with the ability to centralize guest profiles and data across multiple locations.

How does Infor HMS support mobile functionality?

The system offers advanced mobile capabilities, enabling contactless guest services like mobile check-in/check-out and digital room keys. For staff, it provides mobile access to housekeeping and concierge task management, allowing them to deliver services anywhere in the hotel.

What kind of reporting and analytics does Infor HMS provide?

Infor HMS offers detailed reporting and analytics capabilities, providing insights into guest histories, preferences, and spending patterns across properties. This data can be used to personalize guest experiences, optimize pricing strategies, and make informed business decisions. The system also allows for customizable reports to meet specific property needs.