Infor Nominated as PMS Leader in Market Study

Belmond

Elite Hotels - Sweden

Khaladia Palace Hotel Dubai

Mandarin Oriental Hotel Group

Khalidia Palace Hotel, Dubai

Delfo MELLI

<p>An advanced hotel property management solution should be more than just a single system. It should be the hub of hotel operations that connects all systems for hotels, resorts, and casinos. Your hotel PMS should be a holistic hospitality technology platform that connects every aspect of operations to the guest experience, creating a seamless journey that helps your organization meet and exceed the highest standards. It should provide the basis for long-term relationships with guests, and the revenues and profitability that goes with them.Infor® Hospitality Management Solution (HMS) is a hotel PMS built in the cloud to consistently meet and exceed modern guest expectations. With Infor HMS, hospitality organizations can better manage operations, deliver exceptional guest services, and provide a rich experience for all. The solution provides scalability that can help meet your present needs, along with whatever the future brings.</p>

Integrates to third party channel management

Connect To Main GDSs

E-Reputation Monitoring

Google Analytics Integration

Integrated ID And Passport Scanner

Integrated Payment Terminal And Card Reader

Metasearch Connectivity

Integrates with booking engine

Open API support

Integrates with central reservation system

Integration to business intelligence

Integration to revenue management system

Integration to revenue rules engine

Integration to 3rd party rate shoppers

Access to digital tape chart

Minimum length of stay requirements

Provides floor plan

Provides group availability

Provides in-house status

Provides occupancy statistics

Rate availability calendar

View availability by room type

View availability by unit

View connecting room availability and potential

Drag And Drop Reservations In Calendar View

Accounting Module

Automated Night Audit

Case Management/Ticketing System

Centralized User And Role Management

CRM Module

Drag and Drop Template Editor

Housekeeping Mobile App

Housekeeping Module

Integrated Hotel Back Office System

Mobile Device Notes & Tasks (Voice-to-Text)

Sales And Marketing module

Spa Management Module

Supports Data Import via Excel, CSV

Task Management

Task Manager (Assign by Individual, Department or Custom Group)

Unlimited Users

Import existing PMS guest data to new PMS upon installation

View dashboards based on user role

Send internal staff notifications via mobile app

API Connection to CRM to Enhance CRM Guest Profile

Branded Loyalty Program

CRM Integration

Custom Loyalty Program Module

Emailing Automation (Pre and Post-Stay)

GDPR Compliant

Guest CRM

Guest Feedback Module (Comment Cards/Reviews)

Guest Profiles

In-Stay Guest Surveys

SOC2 Complaint

Add and store guest notes

Collect and store contact preferences

Configure required fields

Provide tracing for profile management

See guest profile on booking screen

Store guest contact information

Store guest preferences

Store guest's preferred payment

Store loyalty member details

Store special requests

Upload guest ID

View guest stay history across multiple profiles

View guest stay history in guest profile

View total guest value

Guest pop-up note functionality available

Guest Management Dashboard

Digital Registration

Centralized guest data across all systems (PMS, point of sale, dining, and activities)

AI-driven duplicate profile management

Book a guest or group across multiple hotels on one reservation

Manage data at a centralized, enterprise level

Perform room moves across properties

Share company and travel agent profiles

View multi-property availability

Multi-property or enterprise configuration available

Option to check in at one property and check out at another

Vendor provides enterprise-level logins to view all properties

Vendor provides property-level access and permissions for enterprise accounts

Tracking room block activity

24/7 Real-time data

Personalized website where guests can book their stay

Guest data to use for welcoming and marketing communications

Guests can also make room changes via the website

Room blocks reporting dashboard

Shoulder night tracking as part of room blocks

Assign ROH room type

Block a full floor for a group

Block rooms for groups

Create contract rates for groups

Create temporary rates for groups

Fully automate group resume including guestrooms and F&B

Post banquet event order directly

Provide meeting planner-specific OBE

Upload and/or automatically import a rooming list

Batch post charges and credits

Block convention space

Block meeting space

Built-in Sales and Catering Module

Email group invoice

Feature for group block release by date

Group billing account

Group block release length of time

Group portal available

Group routing by date or day including amount limits

Guest & conference room reservations on a single platform

Identify corporate block

Manual post charges and credits

Mark a group block tentative/definite

Print group invoice

Release block to general availability

Release block to group availability

Rolling group block release

Email Payment Requests To Guests

Add attachments to guest communication emails

CC others on an email confirmation

Customize guest communication templates to align with property branding

Email folio

Send cancellation emails

Send comment card via email

Send confirmation emails

Send guest marketing emails

Send loyalty emails

Send on-property emails

Send pre-arrival emails

Text guests post-stay

Text guests pre-stay

Text guests while in-house

Cart abandonment reminder email

Upsell services and offers

PMS native integrated booking engine

Third party online booking engine integrated into PMS

3rd party add-ons integration available

Add to calendar function

Add-on enhancements while booking online

Auto-translate features

Book group stays online

Booking cart option

Built-in upsell options

Displays room descriptions and images

Dynamic rate option

Hold a reservation while guest completes online booking process

Integration to 3rd party yield management and/or RMS

Integrations to guest loyalty systems

Linked reservations option

Mobile booking option

Mobile check-in feature

Online payment option

Options to bundle room rates with local events and amenities

Post-stay email option

Pre-arrival email option

Property map available when guest is booking

Real-time availability

Recognizes rate eligibility for loyalty members

Reservation confirmation email

Reservation modification feature

Reservation search function

Secure payment processing

SSL certificates included

Supports points payments

Supports mobile loyalty cards

System remembers past guests via portal (cookie capture)

Vendor provides built-in website option

Vendor provides dynamic messaging feature

Vendor supports personalization

Batch post

Email an invoice

Make adjustments to guest charges in either A/R or Front Desk Folio

Print an invoice

Process travel agent commissions

Provide centralized billing

Provide Pro forma consolidated invoice which reads current charge routing rules

Setup group routing charges

Setup transient routing charges

Split charges between multiple guests

Support comp accounting

Take pre-payment via guest portal

Accounts receivable feature

Built-in payment processing option

Financial export option

Includes accrual accounting module

Includes cash accounting module

Inclusion of ancillary revenue on folio

Option for 3rd party payments

Supports international tax rates

Supports multiple currencies

Supports multiple payment methods

Trust accounting option

Budget Management

Infor HMS (Hospitality Management Solution)