Product ContactInSky
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ContactInSky

By InSky Solutions
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Contact Center and Individual Sales

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InSky Solutions
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Overview

Launch year

2016

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Compatible integrations

0

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Description

InSky: Streamline Operations & Enhance Customer Experience

Challenges in Hospitality:

  • Fragmented sales, marketing, and operations processes.
  • Lack of omnichannel communication solutions.
  • Manual processes and data limitations in B2B hospitality.
  • Unstructured marketing and GDPR compliance concerns.
  • Real estate inefficiencies with manual processes and no mobile access.

InSky's Solution: Innovative ContactInSky

  • Built on Microsoft technologies: Enables smooth and efficient agent operation.
  • Omnichannel Communication: Supports phone, email, chat, and social media.
  • Integrated Analytics & Reporting: Provides pre-built and customizable reports.
  • AI-powered Features:
  • Identifies email urgency and language.
  • Recommends next best actions and optimizes workforce scheduling.
  • Utilizes chatbots, sorting robots, and machine learning for:
  • Email prioritization.
  • Language recognition.
  • Smart notifications and alerts.

Additional Benefits:

  • User-friendly interface.
  • Remote work capabilities.
  • Training and ongoing support.
  • Focus on customer satisfaction.

Main Functionalities:

  • Omnichannel support: Phone, email, chat, social media, and messaging apps.
  • Caller identification and call forwarding.
  • Email segmentation and skill-based routing.
  • Call recording, evaluation, and case creation.
  • Multi-language communication and skill-based routing.

Experience the power of Innovative ContactInSky and transform your hospitality business!

Details

Infrastructure detailsMulti-Property
Support languagesEN
CategoryHospitality operations
SubcategoryBack Office Operations Software
Integrations

InSky offers the possibility of integrating with any ERP, PMS and POS on the market (dependent on acceptance from system provider)

IndustryHospitality,Travel
This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Hospitality management companies, Conference centers and event spaces

Product features

Back Office General

3rd Party Supplier Management
A.I. Optimization
Inventory Management
Task Management
Preventative Maintenance Module
Lost And Found
Incident log
Guest Requests
Call back feature
Online Reservation System
Group Reservations Management

Marketing Management

Campaign Templates
Email Marketing
Marketing Automation
Template Importing
Guest Satisfaction Surveys

Security And Compliance

Inventory Management

Reservations Management

Online Appointment Booking
Single Reservation Guest Appointments Across Multiple Visits
Activities and Classes

Guest Experience and CRM

Alerts For New Guests

Support Level

Local / Regional Support in Middle East and Africa
Office Hours Online Support
Chat
E-Training / Online Training
Dedicated Account manager and Implementation Manager
Dedicated customer success manager
Dedicated onboarding specialist
Self service onboarding tool

Integrations

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Technical specifications

Specifications

The application consists of the server portion, which contains the logic of incoming and outgoing calls, and the supervisor interface, which controls and monitors the operation of all agents. Apart from phone calls, it integrates other communication channels and monitors integrally all the activities through various channels.

Configurations

Directly integrated with the Dynamics CRM, which serves as database. Implemented as an application that can be download, as well as the new versions.

Scalability

Integrated seamlessly with our loyalty program solutions and marketing automation tools

Fee structure

Project Based
Pricing:

Depending on implementation requests and functional specification

Buyers

FAQs