Overview

Launch year

2007

Compatible integrations

0

Description

Intelity's GEMS 2.0 is a comprehensive Guest Experience Management System designed to elevate hospitality operations. Its primary function is to streamline guest interactions and operational efficiency through a unified platform, offering personalized digital services and staff task management. Unique selling points include its robust mobile-first approach and seamless integration capabilities.

Ideal for independent hotels, chains, and small groups, GEMS 2.0 empowers properties to enhance guest satisfaction and optimize staff workflows. Implementation often requires integrations with existing PMS and POS systems for full functionality.

Details

Infrastructure detailsStand-alone

Support languagesEN

CategoryHospitality operations

SubcategoryBack Office Collaboration Hotel Tools

Integrations

IndustryHospitality

This solution is suitable for:Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Serviced apartments and extended-stay properties, Hostels and budget accommodations

Product features

Dashboards, Analytics and Reporting

Human Resources Management

Messaging And Collaboration

Optimization And Integrations

Task Management And Control

Workflows And Automation

Guest experience operations management

Support Level

Integrations

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Technical specifications

Specifications

Configurations

The GEMS 2.0 onboarding process begins with a detailed needs assessment, followed by tailored system configuration and data integration. Comprehensive training is provided for staff, ensuring proficiency with the platform's features. Ongoing support and optimization are offered post-launch, guaranteeing a smooth transition and maximized return on investment.

Scalability

Intelity's GEMS 2.0 is designed for robust scalability, accommodating properties of varying sizes and complexities. Its modular architecture allows for seamless expansion as your business grows. Whether managing a single boutique hotel or a large chain, GEMS 2.0 adapts to evolving needs, ensuring consistent performance and optimal guest experiences across all properties.

Fee structure

Monthly Flat Fee

Pricing:

Buyers

FAQs

Guest Experience Management System, GEMS 2.0