Marcus  Bird

IRIS mobile concierge enables guests to send instant service requests direct to hotel staff from their mobile device - instant answers and recommendations 24/7. Requests can be dealt with swiftly and efficiently by the relevant department.With 73% of guests wanting to interact with hotels via their smartphones, why not provide guests with a digital means of making requests or accessing information in the palm of their hands? The comprehensive concierge solution provides guests with instant requests, recommendations and booking facilities, on the go. By implementing this solution, hotels can streamline their front desk operations and reduce the need for additional staff, resulting in cost savings:<ul><li>Room service, housekeeping, and transportation requests can be directed to the specific departments, streamlining processes and providing the guest with a more efficient and relevant service.</li><li>Save time and resources by giving your guests direct access to information and requests all in the palm of their hand.</li><li>Mobile concierge requests prevent any miscommunication or language barriers for international guests, increase guest satisfaction and boost revenue for hotels. Give guests an easy and accessible means of connecting with you.</li></ul>

Access Management (Cloud Based)

Access Management (Server Based)

Check-In Upselling

Check-Out Time Integration with PMS

Chip & Pin With Card Payment Machines For Pre-auth or Pre-pay

Collect Deposits

Document And Passport Scanning

Door Hardware and Locks

Door Lock Integration

Door Lock Upgrade Kit

Easy Room Selection

Flexible Hardware Options (iPad, PC, Tablet)

Group Reservations Management

Guest Management Dashboard

Guests Can Create Multiple Key Cards

Hotel Website Check-in Portal

ID Verification

Keyless Entry

Pre-Registration Information Collection

Real Time Notification With Housekeeping Staff

Registration Card E-signature

Remote Checkin

Self Service Check-In

Self Service Check-Out

Supports OTA Reservations

Terms And Conditions Signing

Connection with government systems for guest registration details

Alerts and Notifications

Apple Watch App

Automatic Translations

Content Management System (CMS)

Custom Questions

Customise With Brand Identity (Font, Logo, Colors and Images)

Developer SDK

Embed In Existing Website Page

Integrated Payment Gateway

Interactive Content

Lobby Kiosk

Marketing Communications Opt-in

Mobile Access On Any Device

Mobile Optimized/Responsive

Multi-Currency Support

Multi-Lingual

Multi-Property Management

No Download Required

Pre-arrival Upselling And Upgrades

Sales and Events Management Module

Tag Management & Tracking Configuration

Web Based (Appless)

Web Design

Whitelabel Capability

Sentiment Analysis

Guest Communication

Digital Concierge

Analytics Dashboard

Mobile App

Chatbot Provides Contextual Support Via Relevant Details

Overview of reviews

Contactless Ordering

Customizable Branded Interface

Dietary Information With Filters For Preferences And Allergens

Digital Menus

Menu Management

Multi-Menu Ordering

Price Explanation

Price Management System

Advanced Ordering

Digital Staff Ordering

Network Security

PCI Compliance Audit

PCI-DDS Compliant Payments

SOC2 Complaint

GDPR Compliant

California Privacy

DTCM Certified (Government of Dubai)

Local / Regional Support in Middle East and Africa

Office Hours Online Support

24/7 Online Support

Chat

E-Training / Online Training

Dedicated Account manager and Implementation Manager

Dedicated customer success manager

Dedicated onboarding specialist

Webinars and courses

Self service onboarding tool

In-product help and walk throughs

SMS Text Messaging

Itinerary Creation

Digital Vouchers and Tickets

Local Experience Bookings

Mobile Checkout

Indoor and Outdoor Units

24-Hour Access

Mobile Concierge

OPERA Cloud Property Management

OPERA 5 Property Management

Hotel Contactless Solutions

Li Hawkins is an experienced professional with a strong entrepreneurial mindset and leadership abilities. She has a diverse background in management roles and possesses a deep appreciation for innovation, collaboration, and integrity. Her key areas of expertise include project management, hotel development, relationship building, strategic planning, asset management, financial performance analysis, and understanding key objectives in terms of what technology is required based on the requirements of a specific business.Li is known for her clear communication, effective presentation skills, and ability to work well under pressure while meeting deadlines.

Project management & innovation

Li Hawkins