Product Loopon Post-Stay
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Loopon Post-Stay

By Loopon
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Loopon

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Angie Lacia

Hotel distribution optimization expert

About Angie Lacia

Overview

Launch year

2008

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Compatible integrations

17

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Description

Loopon Post-Stay

Your guests’ opinions don’t just reflect their stay—they shape your future success. With Loopon Post-Stay, you can collect valuable insights from your guests after their departure, helping you continuously refine your service, improve guest satisfaction, and enhance your online reputation.


Automated & Insightful Feedback Collection

Loopon Post-Stay automates the feedback process, sending personalized surveys to guests once they check out. Our beautifully designed, mobile-friendly surveys encourage high response rates, giving you authentic insights into what your guests loved—and where you can improve.


Actionable Insights at Your Fingertips

We don’t just gather feedback—we make it easy to act on. Our intuitive dashboard provides real-time analytics, sentiment analysis, and AI-powered trends, so you can identify strengths, address concerns, and make data-driven decisions that boost guest satisfaction.


Enhance Your Online Reputation

Happy guests are your best ambassadors. Loopon Post-Stay seamlessly integrates with major review platforms, making it easy for satisfied guests to share their experiences online while allowing you to handle negative feedback privately before it impacts your ratings.


Why Choose Loopon Post-Stay?

  • Automated, personalized surveys for effortless guest engagement.
  • AI-powered insights to help you improve efficiently.
  • Boost online reviews by directing satisfied guests to key platforms.
  • Seamless integration with your existing hotel systems.


With Loopon Post-Stay, guest feedback becomes more than just data—it becomes the driving force behind your hotel’s success. Start turning insights into action today!

Details

Infrastructure detailsCloud
Support languagesENAR
CategoryBusiness intelligence
SubcategoryReputation Management
Integrations
IndustryHospitality
This solution is suitable for:Enterprise hotel chains, Medium and small hotel groups, Independent hotels, Resort properties, Airport hotels, Serviced apartments and extended-stay properties, Hostels and budget accommodations, Vacation rental and short stay rental management companies, Hospitality management companies, Conference centers and event spaces, Restaurants, cafes and retail

Screenshots, videos and other resources

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Post-Stay Surveys
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Online Reputation
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Loopon AI
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Groups & Conferences

    Product features

    General Reputation Management

    Automated Reminders
    Conditional Logic
    Customizable surveys
    Guest Satisfaction Surveys
    Responsive Surveys
    Segmented Surveys
    SMS Text Messaging

    Management and Optimization Reputation Management

    Mobile Optimized/Responsive
    Multi-Property Management
    Set Targets

    Reputation Reporting and Analytics

    Competitor Benchmarking
    Corporate Reporting
    Department Level Reporting
    Reporting Dashboard
    Semantic Analytics
    Sentiment Analysis

    Review Follow Up And Resolution

    Case Management/Ticketing System
    Ticketing System
    Workflow Management

    Review Monitoring And Management

    Analyze Data From All Reviews
    Booking.com Review Integration
    Customer Review Encouragement
    Digital Media Monitoring
    Email Alerts New and/or Negative Reviews
    Expedia Review Integration
    Google Review Integration
    Guest feedback management
    Review Response Functionality
    Review Stream View Of All Review Portals
    Tripadvisor Review Integration

    Support Level

    Office Hours Online Support
    E-Training / Online Training
    Dedicated Account manager and Implementation Manager
    Dedicated customer success manager
    Dedicated onboarding specialist
    Webinars and courses
    In-product help and walk throughs

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    Technical specifications

    Specifications
    Configurations

    Loopon offers a streamlined onboarding process tailored to each client's needs. Our team collaborates closely with yours to understand your requirements, ensuring a smooth transition. From initial setup to training sessions, we provide comprehensive support every step of the way. Our goal is to minimize disruption and maximize efficiency, empowering your team to leverage our solutions effectively from day one. With Loopon, you can expect personalized assistance and dedicated guidance throughout the onboarding journey.

    Scalability

    Loopon's scalable solutions are designed to grow with your business, accommodating changes in size and complexity effortlessly. Whether you're a small boutique hotel or a large chain, our platform adapts to your needs, seamlessly handling increased demands and expanding functionalities. With flexible configurations and robust infrastructure, Loopon ensures that your operations remain efficient and effective, regardless of scale. Our commitment to scalability means that you can confidently rely on our solutions to support your growth trajectory now and in the future.

    Fee structure

    Per room per month with implementation fee
    Starting from:
    Offers free trial
    Pricing:

    Loopon offers a transparent and flexible pricing model tailored to meet the diverse needs of our clients. We understand that each business is unique, so our pricing structure is designed to provide value and affordability. With options for both monthly subscriptions and pay-as-you-go plans, you can choose the pricing model that best suits your budget and usage requirements. Additionally, our pricing is transparent, with no hidden fees or surprises, ensuring that you can plan your expenses with confidence.

    Buyers

    FAQs

    How can Loopon help me stand out from other restaurants?

    Loopon helps you highlight what makes your restaurant unique by providing personalized feedback that reflects your brand’s character. By addressing specific guest preferences and making targeted improvements, you can create a memorable dining experience that sets you apart from the competition.

    Will using Loopon take up a lot of my time?

    Not at all! Loopon is built to save you time by automating the feedback collection and analysis process. You can quickly review insights and take action without needing to sift through endless reports, freeing you up to focus on running your restaurant.

    Is Loopon easy to integrate into my existing operations?

    Yes, Loopon is designed to seamlessly integrate into your restaurant’s daily operations. Our platform is user-friendly, requires no specialized training, and can be easily accessed via desktop or mobile devices, allowing you to manage feedback and analytics on the go.

    How can Loopon help improve my restaurant's service?

    Loopon analyzes guest feedback to identify trends, strengths, and areas for improvement. By turning this data into actionable insights, you can make informed decisions to enhance your menu, train staff more effectively, and refine the dining experience, ultimately leading to higher customer satisfaction.

    What kind of feedback can I collect with Loopon?

    Loopon allows you to gather detailed feedback from your diners, covering aspects like food quality, service, ambiance, and overall experience. You can customize questions to align with your restaurant’s specific needs, ensuring you receive valuable insights that matter most to your business.

    Can Loopon help me increase my online ratings and views?

    Yes, Loopon helps you actively manage and improve your online reputation by making it easier to respond to guest feedback and encourage satisfied guests to leave positive reviews. By addressing issues quickly and efficiently through Loopon, you can improve your service and, in turn, see a boost in your online ratings and guest satisfaction scores.

    How does Loopon integrate with my current systems and workflows?

    Loopon is designed to integrate smoothly with a variety of property management systems (PMS) and other tools commonly used by independent hotels and restaurants. This integration ensures that guest data flows seamlessly between systems, allowing you to manage feedback and operations without disruption. Our team is available to assist with setup and integration to ensure a smooth transition.

    How does Loopon help improve guest satisfaction in a small business setting?

    Loopon provides you with valuable insights into what your guests love and where there’s room for improvement. By analyzing feedback data, you can identify patterns and trends that inform your service enhancements. This allows you to address guest concerns quickly and effectively, leading to higher satisfaction and better reviews.

    Is Loopon suitable for independent hotels and small hospitality businesses?

    Absolutely. Loopon is tailored to meet the needs of independent businesses, offering easy-to-use tools that don’t require extensive technical knowledge or large teams to manage. It’s designed to help you collect and analyze guest feedback efficiently, so you can focus on delivering exceptional guest experiences.

    What is the cost of using Loopon for an independent business?

    Loopon offers flexible pricing plans that are designed to be affordable for independent businesses. You get access to powerful tools and analytics at a price point that suits your budget, with the ability to scale features as your business grows. We’re committed to providing value that fits the specific needs of small and independent operators.

    Can Loopon support our growth as we expand to new locations?

    Yes, Loopon is designed to grow with your business. As you expand and add new properties to your portfolio, Loopon can easily scale to accommodate your needs. The platform offers flexible pricing and features that adapt to the size of your business, ensuring you continue to receive the insights and support you need, no matter how much you grow.

    How can Loopon help us respond to guest feedback more effectively?

    Loopon streamlines the process of responding to guest feedback by centralizing all comments and reviews in one platform. You can set up alerts for negative feedback, ensuring prompt responses, and use our templates and analytics to craft personalized, meaningful replies. This not only improves guest satisfaction but also helps in building stronger relationships with your guests

    What type of insights can we gain from Loopon's reports?

    Loopon’s reporting tools offer insights into key performance areas such as guest satisfaction, service quality, and operational efficiency. You can generate reports that compare performance across properties, identify trends in guest feedback, and pinpoint specific areas for improvement. These insights help you make informed decisions to enhance the guest experience and drive business growth.

    Is Loopon suitable for businesses with a smaller number of properties?

    Yes, Loopon is ideal for small chains and groups. Our platform is designed to be scalable, offering powerful tools that are easy to use, regardless of the number of properties you manage. This allows you to efficiently collect and analyze guest feedback without the complexity of larger systems.

    How can Loopon help our small chain maintain brand consistency across locations?

    Loopon’s centralized feedback management system allows you to monitor and compare guest experiences across all your properties. By providing a clear overview of performance, you can ensure that your brand standards are consistently met, helping you deliver a unified guest experience across your entire group.

    Can Loopon support global operations with properties in different regions?

    Absolutely. Loopon is built to support global enterprises, offering multi-language surveys and region-specific customization options. This ensures that no matter where your properties are located, you can manage guest feedback and data analysis with ease.

    How does Loopon ensure data security and compliance for large enterprises?

    Loopon prioritizes data security and compliance, adhering to industry standards like GDPR and other relevant regulations. We use advanced encryption methods and secure data storage solutions to protect your guests’ information and ensure your enterprise remains compliant with legal requirements.

    What kind of reports can we generate to monitor performance across our portfolio?

    With Loopon, you can generate customizable reports that provide insights into guest satisfaction, service quality, and operational performance across your entire portfolio. Reports can be tailored to compare individual properties, regions, or brands, giving you the flexibility to focus on the metrics that matter most to your business.

    Can Loopon integrate with our existing property management system (PMS)?

    Yes, Loopon is designed to seamlessly integrate with a wide range of PMS and CRM systems used by large hotel chains. This integration ensures that your guest feedback and data are automatically synchronized, streamlining your operations and enhancing efficiency.

    How can Loopon help manage guest feedback across multiple properties?

    Loopon provides a centralized platform that allows you to collect, analyze, and manage guest feedback from all your properties in one place. This unified approach ensures consistency in service and helps you easily compare performance across different locations, enabling data-driven decisions at the corporate level.

    What are the long-term benefits of relying on data for decision-making in hospitality?

    Using data to guide your decisions offers numerous long-term benefits. It enables you to make objective, evidence-based decisions that are more likely to result in positive outcomes. Over time, this leads to improved guest satisfaction, higher ratings, and stronger brand loyalty. Additionally, data-driven insights help you allocate resources more effectively, optimize your operations, and stay ahead of industry trends. By continuously analyzing and acting on data, you can ensure that your business remains responsive to guest needs and competitive in the market.

    How can I use Loopon's data to improve may guest experience?

    Loopon’s data analysis tools help you pinpoint specific areas where your guest experience can be enhanced. By regularly reviewing the data, you can identify patterns in guest feedback, such as frequent complaints about a particular service or recurring praise for certain staff members. This allows you to address issues promptly and capitalize on your strengths. Moreover, by sharing these insights with your team, you can foster a culture of continuous improvement, ensuring that your entire staff is aligned with your goal of delivering exceptional guest experiences.

    What kind of reports can I generate with Loopon, and how can they benefit my business?

    Loopon allows you to generate a variety of reports, including guest satisfaction scores, trend analyses, and detailed breakdowns of feedback by department (e.g., housekeeping, front desk, dining). These reports provide a clear picture of your performance across different areas. For example, you can track changes in guest satisfaction over time, compare performance across multiple properties, and identify areas that consistently receive positive or negative feedback. These insights are essential for making strategic improvements and measuring the impact of your initiatives.

    Why is data analysis important for my hospitality business?

    In today’s competitive hospitality landscape, relying on data is crucial for staying ahead. Data analysis helps you understand guest behavior, preferences, and pain points, enabling you to tailor your offerings to meet their needs. By analyzing feedback data, you can identify what’s working well and what needs improvement. Data-driven decisions lead to more efficient operations, better guest experiences, and ultimately, higher satisfaction and loyalty.

    What is Loopon, and how does it help with data analysis in the hospitality sector?

    Loopon is a comprehensive guest experience and review platform designed for the hospitality industry, offering tools for collecting and analyzing guest feedback. It allows you to gather data from post-stay surveys, online reviews, and direct guest communication, all in one place. By leveraging Loopon’s data analysis and reporting features, you can gain valuable insights into guest satisfaction, identify trends, and make informed decisions to improve your services and operations.

    Can I remove or dispute unfair reviews about my business?

    While it’s not always possible to remove a review simply because it’s negative, most review platforms have processes in place for disputing reviews that are fraudulent, irrelevant, or violate their guidelines. If you believe a review is unfair or inappropriate, report it to the platform with evidence supporting your claim. However, remember that transparency is key; it’s usually better to address the issue openly rather than trying to hide or delete negative feedback.

    How does online reputation impact my business's visibility and ranking on review sites?

    Most review sites and search engines use algorithms that favor businesses with high engagement and positive interactions. Regularly responding to reviews, especially with personalized responses, can improve your business’s visibility. A higher rating and more positive reviews will often result in better rankings, making your business more likely to appear at the top of search results and attracting more potential guests.

    What should I do if my business receives a negative review?

    Negative reviews are inevitable, but how you handle them can make all the difference. Respond quickly and professionally, acknowledging the guest’s concerns. Apologize if necessary, and offer a solution or invite the guest to discuss the issue further offline. Avoid being defensive; instead, use the feedback as an opportunity to improve. Addressing issues transparently can show potential guests that you’re committed to providing excellent service.

    How can I effectively manage online reviews for my hotel/restaurant?

    Start by regularly monitoring review sites like TripAdvisor, Google, and Yelp. Respond to all feedback—both positive and negative—in a timely and professional manner. Personalize your responses to show that you value each guest’s experience. Encourage satisfied guests to leave reviews, and use constructive criticism to improve your services. Consistent engagement and improvement can significantly enhance your online reputation.

    What is online reputation management, and why is it important for hospitality businesses?

    Online reputation management (ORM) involves monitoring, influencing, and improving how your business is perceived online. In the hospitality sector, where customer experience is everything, a strong online reputation is crucial. Positive reviews and ratings can attract new guests, while negative feedback can deter them. Effective ORM ensures that your business is viewed positively by potential guests, helping you stand out in a competitive market.

    What should I do with the feedback collected from post-stay surveys?

    The feedback from post-stay surveys is invaluable for improving your guest experience. Analyze the data regularly to identify trends and areas that need attention. Use positive feedback to recognize and reward staff, and address negative feedback promptly to resolve any issues. Communicate any changes or improvements made based on survey feedback to your guests, showing them that their opinions are valued and acted upon. This not only helps in enhancing the guest experience but also in building long-term loyalty.

    How can I increase the response rate to my post-stay surveys?

    To encourage more guests to complete your post-stay survey, keep it short and easy to complete. Aim for 5-10 questions that can be answered in just a few minutes. Personalize the invitation to the survey and express your appreciation for their time. Offering a small incentive, like a discount on a future stay or entry into a prize draw, can also boost participation.

    What kind of questions should be included in a post-stay survey?

    Your post-stay survey should include a mix of quantitative and qualitative questions. Common topics include the quality of the room, cleanliness, staff service, amenities, and overall satisfaction. Use a combination of rating scales and open-ended questions to allow guests to elaborate on their experiences. At Loopon, we always include a question about whether the guest would recommend your property to others (NPS), as this is a strong indicator of overall satisfaction.

    When should I send a post-stay survey to my guests?

    Timing is crucial when sending post-stay surveys. The best practice is to send the survey within 24-48 hours after the guest has checked out. This ensures that their experience is still fresh in their minds, leading to more accurate and detailed feedback. Delaying the survey too long might result in lower response rates and less meaningful insights.

    What is a post-stay survey, and why is it important for my business?

    A post-stay survey is a questionnaire sent to guests after their stay to gather feedback about their experience. It’s an essential tool for understanding guest satisfaction, identifying areas for improvement, and enhancing your services. By directly asking guests for their opinions, you can gain valuable insights that help you provide better experiences in the future and address any issues that may have gone unnoticed during their stay.