Integrations

Technical specifications

Fee structure

Buyers

FAQs

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Angie Lacia

Hotel distribution optimization expert

About Angie Lacia

Overview

Launch year

2019

Compatible integrations

Description

The main function of this product is to enable guests to access and request hotel services right from their smartphone or in-room tablet. A comprehensive guest experience platform will include features such as mobile key, mobile check-in, guest messaging, and staffing tools.This product is ideal for Hotel Companies.Exact details of which integration requirements there are can be retrieved by contacting the vendor directly.

Details

Infrastructure detailsStand-alone, Open API, Multi-Property, API Hub

Support languagesENAR

CategoryGuest and traveler tech

SubcategoryChatbot

Integrations

IndustryHospitality,Travel

Screenshots, videos and other resources

Product features

AI And Natural Language Processing (NLP)

A.I. Optimization

FAQ Responses (Canned Responses)

Measure Bot Performance and Train For More Efficiency

Real Time 2-Way Translations

Chatbot Analytics and Data Security

Analytics And Reporting

Analytics Dashboard

Dashboarding And Data Visualization

End-to-End Encryption

Fallback Rate (FBR) (Bot is unable to gauge the user request)

Personal Scan (For Transactions or Identity Verification)

Tracking Total Number of Users

Chatbot Integration, Connectivity And APIs

API Connection to CRM to Enhance CRM Guest Profile

Automated Messages Based on PMS Data

Booking Engine Module

Direct Links Hotel Mobile App

Guest Profile Enrichment

Integration to Facebook Messenger

Live Inventory Availability

Maps Integration

Open API

PMS Integration (Add-Ons)

Multi-Property Management

Live Chat Handover

Case Management/Ticketing System

Live Chat Support

Message Routing

Omnichannel Messaging

Alerts and Notifications

Chatbot Provides Contextual Support Via Relevant Details

Decide Which Channel Bot is Active On

Guest App Or Web Portal Module

Integration to WeChat

Integration to WhatsApp

Mobile Optimized/Responsive

Omnichannel Communication (Email, Chat, SMS, Whatsapp)

Personalized, Customizable, Branded Email or SMS Communication

Integration to Facebook Messenger

Sentiment Analysis and Chatbot Marketing

24/7 Tailor Made Automatized Service

Check-In Upselling

Customize Answers Depending on Keywords

Customize Offers

Discount Codes (Promocodes)

On Property Upsells

Visual Flow Building and Chatbot Customization

Automated Replies

Book Internal Services (e.g: Restaurant, Spa, etc)

Bot Avatar

Bot Display Name

Bot Tag Line

Deal/Offer Templates Library

Digital Concierge

Digital Menus

Drag And Drop Template Editor

Housekeeping Requests

Multi-Property View

QR Codes

Room Service Ordering

Room-Type Suggestions And Price Check

Set Priority Of Bot and Human Agent

Unlimited Users

Support Level

Local / Regional Support in Middle East and Africa

Office Hours Online Support

24/7 Online Support

Chat

E-Training / Online Training

Dedicated Account manager and Implementation Manager

Dedicated customer success manager

Dedicated onboarding specialist

Self service onboarding tool

Integrations

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OPERA Cloud Property Management

Vendor verified

Vendor: Oracle HospitalityCategory: Hospitality operationsSubcategory: Property Management System (PMS)

The SiteMinder platform

Vendor verified

Vendor: SiteMinderCategory: Commercial and distributionSubcategory: Channel Manager

WhatsApp & CRM Bridge

Partially verified

Vendor: BookingWhizz Premium Hospitality SolutionsCategory: Guest and traveler techSubcategory: Customer Relationship Management System (CRM)

Stripe for Hospitality

Unverified

Vendor: StripeCategory: Finance and paymentsSubcategory: Ecommerce payment platforms

RMS Cloud

Unverified

Vendor: RMS CloudCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Cloudbeds PMS

Unverified

Vendor: CloudbedsCategory: Hospitality operationsSubcategory: Property Management System (PMS)

Cloudbeds Channel Manager

Unverified

Vendor: CloudbedsCategory: Commercial and distributionSubcategory: Channel Manager

Technical specifications

Specifications

Configurations

The technology supplier has to do the set up from the back end, and training for the client is part of the pricing.

Scalability

Fee structure

Per room per month with implementation fee

Starting from:

Pricing:

Our fee structure is very simple

1) A one-off setup fee to build your AI Chatbot which can vary depending on the size and star rating of the hotel.

2) An ongoing monthly maintenance fee starting at USD$275 + a $2.00 per room for the first 200 rooms, For Example, if your hotel is 500 rooms, the price is $875 per month. If your hotel is 180 rooms the price is USD$275 per month

3) We run our business on a SaaS model and thus dont lock anyone into a 12 month contract, we are a month-to-month contract

Buyers

FAQs