Integrations

Technical specifications

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Overview

Launch year

2018

Compatible integrations

136

Description

Hoteliers' demands for a property management system are many: orchestrate hotel operations, manage guest preferences, manage room inventory and rates, and evolve constantly all while keeping data secure. That's why Oracle Hospitality created OPERA Cloud Property Management. A mobile-enabled PMS system, OPERA Cloud simplifies IT and centralizes data, making information accessible to everyone – anytime, anywhere. With an open architecture, built-in integration services, and open API to accelerate innovation, OPERA Cloud meets the needs of all hotels, redefining the guest experience.

Details

Infrastructure detailsCloud, Open API, Multi-Property

Support languagesENAR

CategoryHospitality operations

SubcategoryProperty Management System (PMS)

Integrations

IndustryHospitality

Screenshots, videos and other resources

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Product features

API connectivity and integrations

Integrates to third party channel management

Connect To Main GDSs

Integrated ID And Passport Scanner

Integrated Payment Terminal And Card Reader

Metasearch Connectivity

Integrates with booking engine

Open API support

Integrates with central reservation system

Integration to business intelligence

Integration to revenue management system

Integration to revenue rules engine

Integration to 3rd party rate shoppers

Back Office Management and Administration

Accounting Module

Automated Night Audit

Case Management/Ticketing System

Centralized User And Role Management

Drag and Drop Template Editor

Housekeeping Mobile App

Housekeeping Module

Integrated Hotel Back Office System

Mobile Device Notes & Tasks (Voice-to-Text)

Sales And Marketing module

Supports Data Import via Excel, CSV

Task Management

Task Manager (Assign by Individual, Department or Custom Group)

Unlimited Users

Import existing PMS guest data to new PMS upon installation

View dashboards based on user role

Customer Data Management

API Connection to CRM to Enhance CRM Guest Profile

Branded Loyalty Program

CRM Integration

Custom Loyalty Program Module

Emailing Automation (Pre and Post-Stay)

GDPR Compliant

Guest CRM

Guest Profiles

SOC2 Complaint

Reservations and front desk operations

Advance Search Feature With Voice To Text

Advanced Invoicing and Billing

Alerts And Notifications

Automated Reminders

Automated Room Assignments

Centralized Messaging

Check-In Upselling

Digital Registration

Discount Codes (Promocodes)

Group check-in functionality

Guest App Or Web Portal Module

Integrated Payment Gateway

Mobile Optimized/Responsive

Reservation management

Rules Based Room Assignments

Self Service Check-In

Self Service Check-Out

Tablet/ Kiosk Check-in

Electronic logbook feature

Functionality to copy and paste within browser

User interface supports Mouse and Keyboard Function Key

Add reservation notes

Automatically create folios based on rate type

Allow Multiple Travel Agents attached to one reservation

Allow multiple commission rates per Travel Agent

Blacklist

Book multiple packages on a single stay reservation

Manually post charges and credits

Prevent overbooking

Allows for overbooking

Schedule room change throughout stay

Support hourly/day use room rentals

Track downgrades

Track guest turnaways

Track market segment

Track reservation requests

Track upgrades

Track upsells

Trigger new rate if room move occurs

Automatically assign rooms

Charge card at checkout

Apply with multiple payment methods

Create a guest waiting list

Digital registration cards

Email folio

Guest preference management within reservations

Manually assign rooms

Option for multiple folios

Print folio

Printed registration cards

Provides reservation record, history and trail

Quote functionality for reservations

Real-time selling of rooms inventory with add-ons or enhancements

Route folios

Split rate between multiple guests in one room

Supports add-ons

Supports rate code changes throughout the stay

Supports scheduled charges

Room And Rates Management

Automated Room-Type Pricing

Availability Restrictions

Blended Rates And Promotions

Bulk Updating

Derived Rates

Dynamic pricing options based on availability and number of bookings

Group Reservations Management

Inventory Grid

Inventory Management

Inventory Restrictions (Allocations & Overbookings)

Lead Days Restrictions

Lenght of Stay (LOS) Restrictions

Policies (Cancellation, Guarantee & Payment)

Rate Packaging Handling Functionality

Support for Weekly And Monthly Rates

Yielding (Revenue Management) Module

Add manual rates

Add rate hurdles

Create confidential rates

Create corporate rates

Create group rates

Create package allowances

Create promotional codes

Create travel agent rates

Set rates based on dates and day of week

Availability of package reconciliation

Rate code order

Yield based on availability

Yield based on number of rates sold

Group Block Management

Tracking room block activity

24/7 Real-time data

Personalized website where guests can book their stay

Guest data to use for welcoming and marketing communications

Guests can also make room changes via the website

Room blocks reporting dashboard

Shoulder night tracking as part of room blocks

Assign ROH room type

Block a full floor for a group

Block rooms for groups

Create contract rates for groups

Create temporary rates for groups

Fully automate group resume including guestrooms and F&B

Post banquet event order directly

Provide meeting planner-specific OBE

Upload and/or automatically import a rooming list

Batch post charges and credits

Block convention space

Block meeting space

Built-in Sales and Catering Module

Email group invoice

Feature for group block release by date

Group billing account

Group block release length of time

Group portal available

Group routing by date or day including amount limits

Guest & conference room reservations on a single platform

Identify corporate block

Manual post charges and credits

Mark a group block tentative/definite

Print group invoice

Release block to general availability

Release block to group availability

Rolling group block release

PMS Finance and accounting

Batch post

Email an invoice

Make adjustments to guest charges in either A/R or Front Desk Folio

Print an invoice

Process travel agent commissions

Provide centralized billing

Provide Pro forma consolidated invoice which reads current charge routing rules

Setup group routing charges

Setup transient routing charges

Split charges between multiple guests

Support comp accounting

Take pre-payment via guest portal

Accounts receivable feature

Financial export option

Includes accrual accounting module

Includes cash accounting module

Inclusion of ancillary revenue on folio

Option for 3rd party payments

Supports international tax rates

Supports multiple currencies

Supports multiple payment methods

Trust accounting option

Budget Management

Integration to 3rd party credit card processors in multiple currencies

Enterprise functionality

Book a guest or group across multiple hotels on one reservation

Manage data at a centralized, enterprise level

Perform room moves across properties

Share company and travel agent profiles

View multi-property availability

Multi-property or enterprise configuration available

Vendor provides enterprise-level logins to view all properties

Vendor provides property-level access and permissions for enterprise accounts

Customer data and guest profiles

Add and store guest notes

Collect and store contact preferences

Configure required fields

Provide tracing for profile management

See guest profile on booking screen

Store guest contact information

Store guest preferences

Store guest's preferred payment

Store loyalty member details

Store special requests

Upload guest ID

View guest stay history across multiple profiles

View guest stay history in guest profile

View total guest value

Guest pop-up note functionality available

API Connection to CRM to Enhance CRM Guest Profile

Branded Loyalty Program

Custom Loyalty Program Module

GDPR Compliant

Guest Management Dashboard

Digital Registration

Guest communication

Guest Feedback Module (Comment Cards/Reviews)

In-Stay Guest Surveys

Email Payment Requests To Guests

Add attachments to guest communication emails

CC others on an email confirmation

Customize guest communication templates to align with property branding

Email folio

Send cancellation emails

Send comment card via email

Send confirmation emails

Send guest marketing emails

Send loyalty emails

Send on-property emails

Send pre-arrival emails

Emailing Automation (Pre and Post-Stay)

Text guests post-stay

Text guests pre-stay

Text guests while in-house

Cart abandonment reminder email

Send confirmation emails

Send on-property emails

Upsell services and offers

PMS Security And Compliance

SOC I & II Compliant

Supports multi-factor authentication (MFA)

Supports single sign-on

Vendor is able to provide security documentation upon request

Vendor is GDPR compliant

Vendor is PCI compliant

Custom Reports

Automatically purge inactive profiles

Audit logs included

Customizable permissions based on user roles

Data export option

PCI-DDS Compliant Payments

Secure guest data storage

Vendor includes vulnerability assessment

Vendor provides data encryption

Vendor provides privacy policy compliance support

Vendor supports PIPEDA compliance

Availability calendar

Access to digital tape chart

Minimum length of stay requirements

Provides floor plan

Provides group availability

Provides in-house status

Provides occupancy statistics

Rate availability calendar

View availability by room type

View availability by unit

View connecting room availability and potential

Drag And Drop Reservations In Calendar View

PMS Sales and Catering Module

Produce banquet events order

Recognize postings that have been made to the group master

Accept digital deposit payments

Events calendar feature

Events room blocking feature

Send contracts for digital signature

Visual room set-up feature

System performance and hosting

Host in a SaaS cloud environment

Create and configure notification settings

Provide user-generated reports

Bandwidth monitoring

Built-in performance analytics

Real-time synchronization

Supports over 500 properties

System up-time monitoring

Vendor provides automatic data backup

Vendor provides data migration support

Vendor provides performance analytics and reporting

Vendor provides SLA (Service Level Agreement)

Vendor provides uptime SLA

Vendor provides vulnerability assessment

PMS reporting and analytics

Alerts and Notifications

Customizable notifications and alerts

Ancillary revenue tracking

Custom dashboards

Multi-property dashboard

Flexible role based reporting

Export results in Excel or CSV

Activities reports

Create custom reports

Events reports

Forecast reports

Group reports

Guest birthday, anniversary and/or special occasion reports

Guest communications reports

Guest demographic reports

Housekeeping reports

Marketing reports

Night audit reports

Pickup Analysis

Occupancy reports

Provide cancellation reports

Owners reports

Accounts receivable reports

Reservations reports (arrival, departure, in-house)

Revenue reports available

Revenue forecasting and budgeting

Schedule reports to be emailed

User-friendly reports generation

Unlimited custom reports

Vendor provides AI analytics

Integrated booking engine

Third party online booking engine integrated into PMS

3rd party add-ons integration available

Support Level

Local / Regional Support in Middle East and Africa

24/7 Online Support

E-Training / Online Training

Dedicated Account manager and Implementation Manager

Dedicated customer success manager

Dedicated onboarding specialist

Integrations

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Vendor: HotezaCategory: In room techSubcategory: Guest Internet

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Vendor: HotezaCategory: Hospitality operationsSubcategory: Hotel Contactless Solutions

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Vendor: HotezaCategory: Hospitality operationsSubcategory: Hotel Contactless Solutions

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Vendor: SabreCategory: Hospitality operationsSubcategory: Back Office Operations Software

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Vendor: dailypointCategory: Commercial and distributionSubcategory: Connectivity / Integration Platforms

Channel Connect

Unverified

Vendor: SabreCategory: Commercial and distributionSubcategory: Channel Manager

SynXis Property Hub

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Vendor: SabreCategory: Hospitality operationsSubcategory: Property Management System (PMS)

J&R Guest App

Unverified

Vendor: James & RitaCategory: Guest and traveler techSubcategory: Guest Stay & Trip Optimization

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Vendor: Rate YieldCategory: Commercial and distributionSubcategory: Revenue Management System (RMS)

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Vendor: Infor HospitalityCategory: Commercial and distributionSubcategory: Revenue Management System (RMS)

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Vendor: STAAHCategory: Commercial and distributionSubcategory: Channel Manager

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Technical specifications

Specifications

The following features are available depending on customer size:

Dedicated Account manager and Implementation Manager
Dedicated customer success manager

The following features are available via OHIP integrations:

Integrated ID And Passport Scanner
Self Service Check-In
Self Service Check-Out
Tablet/ Kiosk Check-in
Digital registration cards
Yielding (Revenue Management) Module
Personalized website where guests can book their stay
Guest data to use for welcoming and marketing communications
Guests can also make room changes via the website
Group portal available
Visual room set-up feature (Spazious)
Text guests post-stay
Text guests pre-stay
Text guests while in-house
Cart abandonment reminder email
Send marketing emails
Guest Feedback Module (Comment Cards/Reviews)
In-Stay Guest Surveys
Send comment card via email
Send confirmation emails
Send guest marketing emails
Text guests post-stay
Text guests pre-stay
Text guests while in-house
Cart abandonment reminder email
Send confirmation emails
Send on-property emails
Third party online booking engine integrated into PMS
3rd party add-ons integration available

Please note also:

CRM Module; Features for profile management/de-dupe

Emailing Automation (Pre and Post-Stay); Pre possible/Post not currently available

Provide centralized billing; Centralised A/R for account invoicing from across the brand to one company or agent

Option to check in at one property and check out at another; Not available due to tax implications

Configurations

https://www.oracle.com/ae/hospitality/hotel-property-management/hotel-pms-software/

Scalability

Fee structure

Monthly Flat Fee

Starting from:

Pricing:

Implementation fee not included in monthly/annual fees Per Room Per Month

Buyers

FAQs

What is the OPERA Property Management System (PMS)?

The OPERA Property Management System (PMS) is a comprehensive software solution designed to manage various aspects of property operations. It is suitable for properties of any size or property chains and provides tools for increased productivity and profitability.

How does OPERA PMS support multiple properties?

OPERA PMS features Multi-Property functionality, allowing multiple properties to operate from a single database. This centralized system reduces hardware, software, and labor costs, simplifies support and upgrades, and allows properties to share functions such as Reservations, Accounting, Sales, and PBX.

What are the benefits of the Reservations capability in OPERA PMS?

OPERA PMS provides real-time room availability information across multiple properties. It enables quick searches for rooms, ensures full occupancy during peak times, and offers detailed availability for any day.

How does OPERA PMS handle Group and Block planning?

OPERA PMS includes tools for managing inventory, group rooms, and contract administration. It integrates with the OPERA Sales and Catering System to streamline processes and reduce administrative overhead.

What communication features does OPERA PMS offer?

OPERA PMS enhances communication within the operation through Messages, Traces, and Locators. It allows staff to locate guests quickly and manage batch messages efficiently, improving guest satisfaction and reducing staff workload.

How does OPERA PMS assist with Rate Management?

The system provides advanced rate management tools to optimize rate inventory and availability. It supports systematic control of rate schedules and executes yield strategies with minimal manual intervention.

Can OPERA PMS handle complex package arrangements?

Yes, OPERA PMS offers extensive package handling functionality, allowing the creation of detailed and flexible packages with unique posting patterns. Packages can be set up in advance or created on-the-fly based on guest requirements.

What is the Rooms Management feature in OPERA PMS?

The Rooms Management feature provides up-to-the-minute room status, including clean, dirty, inspected, and more. It helps in optimizing occupancy and revenue while allowing efficient housekeeping task assignments.

How does OPERA PMS handle Accounts Receivable?

The Accounts Receivable Module integrates accounting functions with property management, offering a comprehensive view of financial operations. It supports multi-currency, multi-language, and cross-property reporting.

What reporting capabilities are available with OPERA PMS?

OPERA PMS includes key management reports via the Oracle® Report Writer and allows customization of reports to fit specific operational needs.

How does OPERA PMS manage guest information?

The Profiles feature captures detailed demographic, statistical, and historical data for guests, companies, travel agencies, and groups, supporting CRM programs and marketing strategies.

What are the features of the Front Desk module in OPERA PMS?

The Front Desk module offers features such as automatic room blocking, one-stroke check-in, rapid walk-in check-in, and integration with OPERAPalm for remote check-in, all designed to enhance guest satisfaction and streamline operations.

How does OPERA PMS handle cashiering?

The Cashiering module supports major posting activities with detailed history, simplifies transactions, and enhances security, making it easier to manage financial operations.

Can OPERA PMS perform Night Audits without system downtime?

Yes, OPERA PMS allows for Night Audits to be performed without interrupting daily operations. It also enables flexible scheduling for income audits and ensures accurate reporting.

How does OPERA PMS process commissions?

Commission processing in OPERA PMS is driven by commission codes and business rules, providing accurate and instant commission calculations, reducing disputes.

Does OPERA PMS support international operations?

OPERA PMS accommodates global operations with support for multiple languages, currencies, and tax calculations, making it suitable for properties worldwide.

What makes OPERA PMS user-friendly?

OPERA PMS features hot keys, shortcuts, and graphical aids that simplify navigation and operation. The system is designed to be intuitive and enhance productivity with easy-to-use visual presentations.

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